Homehub 4 only works for 45 seconds

New account with BT. Phone and homehub connected to master socket and phone works OK. Homehub works for 45 seconds then flashes red. Tried everything, download help software, talked to BT help line who went through switch off, reconnect, is it a master socket etc and then said see what it is like in 48 hours!
What do I now do to get the service I have paid for. And yes it is. On necked via a filter
Solved!
Go to Solution.

OK an update of my experience of BT Just spent 2 hours 23 minutes on the BT helpline. The operator tried to help but to no avail. It took 30 minutes to get them to accept that I didn't have a Homehub 2 (I have a homehub 4) and I am not on Infinity (normal broadband). I was walked through switch off/on, reboot, paperclip reset, dimantled master socket and use test socket etc. Still all I get is a flashing amber horizontal light (power light) and every 30 seconds a flashing red broadband light.
The conclusion was it is a wiring fault in my property - which confuses me as I am connected to the test socket, before which is all BT wiring?
No mention of possible Homehub fault.
Engineer booked for Monday and I will be charged £130.
One question - as the BT system says I have a Homehub2 with Infinity, if I am getting this sent from the exchange would this cause the errors I am getting on the homehub 4?

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