Hone turned off . i tried several times to turn it on but i doesnt work even by using the power and the home button. what should i do ?
ive got the iphone 5s 4 weeks ago.today the screen turned blue and the phone turned off . i tried several times to turn it on but i doesnt work even by using the power and the home button. what should i do ?
Hi vanessato,
Thanks for visiting Apple Support Communities.
I recommend these troubleshooting steps if your iPhone does not turn on.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Best,
Jeremy
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I am trying to get into my Game Center app but every time I tap on the app it opens too a blank white screen. I have tried several times to reset my phone but I get the same result.
Hello there Sweebs44,
It sounds like you are tapping the Game Center app to open it, but the screen is blank. I recommend signing out of your account:
Go to Settings > Game Center, where you can:
Sign out (tap your Apple ID)
From: iPhone User Guide
http://help.apple.com/iphone/7/#/iph6c493cac
Then close all the running apps:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the phone sign back into your account and try again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Thank you for using Apple Support Communities.
Take care,
Sterling -
I get en error message 42408. I have tried several times to activate my account but the same message keeps reappearing. Please help. I cant even sink my iPad or iPhone. Thanks
After searching, found a few answers and tried one last thing-- allowing Safari to accept Cookies. I never use Safari so never changed any settings in it ever. However, I guess an update along the way turned off cookies in it and that was the blockage. Once I allowed Safari to use cookies I was able to redeem the gift card. SO, glad this board is here for these types of questions!!!!
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I've tried several times to install Flash Player but no success
I've tried several times to install Flash Player but no success. There are no error messages but the program is not there.
http://forums.adobe.com/thread/1195540
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I have tried several times to download ISO 5 but it is "coruppt" everytime? any help?
its really beginning to bug me as it a fairly big download...
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My Ipod is frozen. I've tried holding the power and the sleep button for 10 sec until the apple came on the screen. After this i've tried again to turn it off and to slide the unlock button, but it didn't work! Any Ideas????
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
When my Ipod touch is in autolock I can only restart the device holding the sleep/wake button and home button at the same time for 10 seconds. While in auto-lock it is using battery power and will do so until the battery is drained. Whats wrong?
- Try a reset. Nothing is lost:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
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ios 6, my wifi doesnt work
even after switching wifi on and off
as well as removing saved wifi spots
and tried switching from manual to auto
it works intermittently after these changes are made, but still shuts off.
i have ios 6 on both the iPhone 4 & the Iphone 5.
my router at home is D-Link router
please help!You have the same problem in two mobiles? Uou....
I have had used D Link router before, and I faced problems to connect my computer.
Now I bought Netgear, and it shows strongly better than the f.... D Link...
Try:
Settings>>WiFi, and then turn off Ask for Conection;
Or:
Settings>>Privacity, be sure the Location Service is turn on;
Or:
In Settings>>General>>Reset, select "Reset all Adjusts". (Sorry, but it will change some personal adjustments, but will not delete anything at all) -
When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.
Hi,
Thank you for getting back to me. I was able to locate the opm.db file and delete it. (as instructed below) I go to applications>Adobe Creative Cloud and double click. It prompts me to login, it logs in and says there is an update, I click update and it prompts me to sign in with my password, I enter the same password and it doesn't take it. Also, the opm.db file is back in the OOBE folder. Im I launching Creative Cloud incorrectly?
Close the Creative Cloud Desktop application.
Navigate to the OOBE folder.
Windows: :\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud. Try signing in. -
I tried several times already and still cant get to fully download my interrupted process. Any clues?
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
or
Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
Efax 7510 still won't work after turning off/on ePrint several times
I'm trying to send an eFax over and over after turning off and on the ePrint button under the webservices menu but without any success. The message keeps stating that it's not connected to a network. I am 100% sure that it is connected to my wireless network because I check that out and print a copy of the page stating that this printer is connected.
What could the problem be? Please help!Hi daisyforu,
Welcome to the HP Support forums. I understand that you are getting an error message about not being connected when you try to enable the web services for your Photosmart 7510.
The error message you are receiving is indicating that the printer doesn't have an independent connection the internet. Please set a static ip address and manual DNS servers by following the steps below.
1) Please enter the ip address of the printer into the address bar of your browser (Internet Explorer, Chrome, Firefox, or Safari, etc). My screen shots below are from Safari but the location of everything is the same regardless of the browser. This will bring up the embedded web server of the printer.
2) Please click on the network tab. You should see the Network Summary for your printer. Please click on 'Networking' on the left hand side menu.
3) Please click on 'Network Address (IP)' on the left hand side menu.
4) Please on the radial button beside "Manual IP" then click on "Suggest a Manual IP Address" button. The Manual IP address, Manual Subnet Mask and Manual Default Gateway should populate for you. Please click on radial button beside "Manual DNS Server". For the Manual Preferred DNS Server please enter 8.8.8.8 and for the Manual Alternate DNS Server please enter 8.8.4.4.
5) Please click on 'Apply'. If you get a warning message about changing the ip address please click 'OK'.
6) Please turn the printer off by the printer's power button. Please wait a minimum of 15 seconds and then turn the printer back on.
7) Please press the ePrint icon in the upper left hand corner of the printer's front panel. This should prompt you to accept the terms of service. Please choose 'Accept'.
8) When prompted about the automatic updates please choose 'Yes'. The printer should now show the HP logo while the printer communicates with the HP servers. The Web Services information sheet should print with the claim code for your printer.
Now that you have the ePrint feature is turned on before using the Fax feature I would recommend that you customize your ePrint email address. I have included a document here on how to do that.
You should now be able to get your eFax setup. I have included a document for you on how to do this here.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP -
My mac turns off by itself several times a day
Since almost 6 months ago my mac is turning off by itself and then it restarts again. I've done an smc reset but it didn't help.
I really need to know what's wrong because my mac it's crashing every day!
This is my last report:
Interval Since Last Panic Report: 3656 sec
Panics Since Last Report: 8
Anonymous UUID: 9D32F8E4-CAE4-3167-00D7-5B73CB1BC386
Sun Apr 14 17:46:00 2013
panic(cpu 2 caller 0xffffff7f913957f2): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff808d95d000 0x0a5480a2, D0, P3/4
Backtrace (CPU 2), Frame : Return Address
0xffffff808d92ae60 : 0xffffff8010c1d626
0xffffff808d92aed0 : 0xffffff7f913957f2
0xffffff808d92af90 : 0xffffff7f914923b9
0xffffff808d92aff0 : 0xffffff7f9149242e
0xffffff808d92b060 : 0xffffff7f917b8c82
0xffffff808d92b190 : 0xffffff7f914b8fe8
0xffffff808d92b1d0 : 0xffffff7f9139d567
0xffffff808d92b280 : 0xffffff7f9139b05a
0xffffff808d92b480 : 0xffffff7f9139c983
0xffffff808d92b550 : 0xffffff7f9248a480
0xffffff808d92b690 : 0xffffff7f92489f6c
0xffffff808d92b6a0 : 0xffffff7f9244d868
0xffffff808d92b6b0 : 0xffffff7f9244d8dd
0xffffff808d92b6c0 : 0xffffff7f9242e95c
0xffffff808d92b700 : 0xffffff7f9243108c
0xffffff808d92b730 : 0xffffff7f9248414d
0xffffff808d92b7b0 : 0xffffff7f9246b308
0xffffff808d92b810 : 0xffffff7f9246bbe9
0xffffff808d92b860 : 0xffffff7f9246c13c
0xffffff808d92b8d0 : 0xffffff7f9246c8d1
0xffffff808d92b910 : 0xffffff7f9243834f
0xffffff808d92ba90 : 0xffffff7f92468e39
0xffffff808d92bb50 : 0xffffff7f92436de8
0xffffff808d92bba0 : 0xffffff80110650c9
0xffffff808d92bbc0 : 0xffffff8011066670
0xffffff808d92bc20 : 0xffffff801106408f
0xffffff808d92bd70 : 0xffffff8010c984a1
0xffffff808d92be80 : 0xffffff8010c20aed
0xffffff808d92beb0 : 0xffffff8010c10448
0xffffff808d92bf00 : 0xffffff8010c1961b
0xffffff808d92bf70 : 0xffffff8010ca5dd6
0xffffff808d92bfb0 : 0xffffff8010ccdd43
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f91338 000->0xffffff7f91645fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f912a3000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f91324000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f912e1000
com.apple.nvidia.nv50hal(8.1)[5F021999-8B18-3BD5-9B98-90617E638A63]@0xffffff7f9 1653000->0xffffff7f91974fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f913 38000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f912a3000
com.apple.GeForce(8.1)[A15BB65E-3501-340F-87CB-2FD2BAD33E35]@0xffffff7f92425000 ->0xffffff7f924f1fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f913 38000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f91324000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f912a3000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f912e1000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x0000000010a00000
Kernel text base: 0xffffff8010c00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 683809024960
last loaded kext at 37762890429: com.intego.iokit.BehavioralKext 1 (addr 0xffffff7f93678000, size 20480)
last unloaded kext at 247038774776: com.apple.driver.AppleUSBUHCI 5.2.5 (addr 0xffffff7f91c3e000, size 65536)
loaded kexts:
com.intego.kext.VirusBarrier.AppBarrierKPI 10.6.17
com.intego.kext.VirusBarrierKPI 10.6.17
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.87
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.GeForce 8.1.0
com.apple.driver.AppleIntelHDGraphics 8.1.0
com.apple.driver.AppleMuxControl 3.3.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleIntelHDGraphicsFB 8.1.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.nvidia.nv50hal 8.1.0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.NVDAResman 8.1.0
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.driver.AppleSMC 3.1.4d2
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3You have the MacBookPro6,2, the Edsel of Macs. You might be able to resolve the problem by reinstalling OS X. Try that first, if you haven't done so already. Otherwise, you may be covered by this program:
MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video
Make a "Genius" appointment at an Apple Store to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.
Print the first page of the panic report, and the support page linked above, and bring them with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed.
You may be able to stop the panics by disabling automatic graphics switching in the Energy Saver preference pane, but that's not a solution.
Most likely, the logic board will be replaced. Sometimes the replacement is also defective, so be prepared for that possibility. -
It will update for about 10 minutes and when it starts proccessing file it gives me a message that it is unable to complete to check my connection or try later.
If you are getting a network timeout error then try temporarily turning off all your firewall and antivirus software until the download has completed.
-
My I phone 4 will not charge there is just a dark screen. Ive tried charging it with the USB cable and the wall charger still not luck. It will not even turn on.
Try resetting it: hold down the power and the Home button for about ten seconds until the Apple icon appears on the screen.
As per the troubleshooting section of the User Guide: http://manuals.info.apple.com/en_US/iPhone_iOS4_User_Guide.pdf -
I can't get new version of itunes to install on Windows 7 64 bit computer. Receive message that reads insufficient privileges to access c:\program files\ipod\bin. I've followed several threads I've read here but nothing is working.
For such situation, I'd suggest the following:
1. Remove current installed office with the fix-it tool in
KB2739501, and follow the "Remove Office manually" section to make sure there are no remaining files
2. Either download a trial version of Office 2013 from
http://office.microsoft.com/, or from
http://technet.microsoft.com/en-us/evalcenter/jj937170
3. Reboot your computer in clean boot mode, and run setup again
Max Meng
TechNet Community Support
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