How accurate is the speed checker?

How accurate is the speed checker? http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25795
Just had conversation with customer services where they claimed the maximum speed I could get was 6mb and the 17mb quoted in the letter was a "clerical error". I've worked out they must have been using the checker linked above but the speeds quoted aren't accurate for my connection. Does anyone else have a discrepency?

lostof wrote:
This is what I got from the hub
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
6.1 dB / 5.9 dB
Line attenuation (Down/Up)
35.0 dB / 18.7 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
108823 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
According to your attenuation I would hope for around 12mb on your line, that would be with the correct stats, SNR margin of 6dB which you have etc.. Although the reason I've highlighted the Output Power [Downstream] is because this should be around 19/20 and hence why you are probably not seeing the good speeds. Please contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951 and ask them to get it sorted for you and then you should see the speeds
Regards Edd
Check your Line
BT Speedtester

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