How can I access my S 5 when my finger print isn't recognized and I can't remember my alternate password?

I didn't do anything to my settings, but all of a sudden, when I touched the home button to bring up the screen, it asked me to scan my fingerprint.  I did so, but it wouldn't recognize it.  After several tries, I was prompted to enter my alternative password, which I don't remember.  How can I regain access to my phone?
Thanks in advance for your help.

see if this helps:
Re: fingerprint scanner

Similar Messages

  • HT1267 keeps asking for voicemail passwords how can I remember all these passwords

    Phone keeps asking for a voicemail password, i cannot remember all these passwords and have never set one up what do I do..the phone is a 4s upgrade from 4

    If you never set up a voice mail password, you need to contact your carrier and find out what the default they use is (often it is the last 4 digits of your phone number, but it varies vy carrier, so call them and ask).

  • How do I access recorded meetings? when I click on the 'meetings' tab it says I don't have permission

    how do I access recorded meetings? when I click on the 'meetings' tab it says I don't have permission

    Meeting recordings will have a direct URL, just like meeting rooms and content within Connect. You likely not a member of the Meeting Host group or Admin group within that Connect account, so you don't have the permissions to access the Meeting Library.
    You will either need the Host of the meeting room that you are looking for the recording of to get you the link, and insure you have the correct permissions to view it, or have them move the recording to the Content Library where it can be placed in a folder that you have permissions to view.

  • How do I access my icloud account when I'm on my PC

    How do I access my icloud account when I'm on my PC?

    Browse to www.icloud.com and access it there or, install the icloud control panel (you will need MS Outlook)

  • When I change a password, sometimes I get a pop-up asking if I want to save the new password - sometimes it doesn't appear. How can I save the new password if popup does not appear?

    When I change a password, sometimes I get a pop-up asking if I want to save the new password - sometimes it doesn't appear.
    How can I save the new password if popup does not appear?

    The website may be using autocomplete=off to prevent Firefox from saving the name and password.
    You can remove autocomplete=off with a bookmarklet to make Firefox save the name and password.
    *http://kb.mozillazine.org/User_name_and_password_not_remembered
    *Saved Password Editor: https://addons.mozilla.org/firefox/addon/saved-password-editor/

  • How can I recover my administrative password?

    How can I recover my administrative password without paying a fee?

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Utilities from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access the Menubar at top.
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Reset Password from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
    Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Reset Password.

  • My ISP tells me I need to I need to change the port to send/receive e-mails, but I can't remember my Mail password to add an account. How can I proceed without the password?

    My ISP tells me I need to change the port to send/receive mail, as the current port is going to be disabled for security reasons. But I can't remember my Mail password to add an account. How can I add an account when I don't remember my password? It's been several years.

    your email password is with your ISP so they can help. but if it is saved in the email app you can just change the ports in the preferneces without a password.

  • How can I delete a single password stored in Sync?

    I entered a password that i don't want to be stored online. How can one remove that single password? thx for replying...

    My page was blank.  I took your suggestion and added some text.  When I deleted all of the text the page deleted too.  Thanks!!!!
    Spencer

  • I lost my emac G4 installation disk, how can i get my admin password back?

    I lost my emac G4 installation disk, how can i get my admin password back?

    Here's one method to reset the password without the install disc:
    1. boot computer and hold the "apple" key and the "s" key.
    2. wait for terminal show
    3. release keys
    4. type without the quotes: "/sbin/mount -uaw"
    5. press enter
    6. type without the quotes: "rm /var/db/.applesetupdone
    7. press enter
    8. type without the quotes: "reboot"
    9. press enter
    This will let you create a new admin account when you reboot your computer.
    Also, without the discs, look at Mac OS X Tip - No Password, No Root, No CD? No Problem.
    http://www.macobserver.com/tip/2003/06/16.1.shtml
    Here is a way to get around not knowing the admin password on Macs.
    To reset your OS X password without an OS X CD you need to enter terminal and create a new admin account:
       1. Reboot
       2. Hold apple + s down after you hear the chime.
       3. When you get text prompt enter in these terminal commands to create a brand new admin account (hitting return after each line):
              * mount -uw /
              * rm /var/db/.AppleSetupDone
              * shutdown -h now
       4. After rebooting you should have a brand new admin account. When you login as the new admin you can simply delete the old one and you’re good to go again!
     Cheers, Tom

  • How can I retrieve a forgotten password for my home wi-fi network?

    I have a wi-fi network at home for my iMac, printer, phone and two iPads. On trying to connect a new device I discovered that the password I thought was correct will not work. How can I retrieve the correct password from one of the devices already on the network? If I cannot to that, how can I change the network password for all the devices?

    Hi ...
    Open Keychain Access located in HD > Applications > Utilities
    Select Passwords on the left.
    Type Wi-Fi (or the name of your Wi-Fi network0 in the search field top right corner of the Keychain Access window.
    Then right or control click that keychain then click Get Info then selec the Attributes tab then click:  Show password
    You may need to entier your admin password to proceed.

  • How can I see my mail password, I've given in my mail setup?

    Hello everyone,
    Please suggest me that How can I see my mail password, I've given in my mail setup?
    Regards,
    Shahid Malik

    Hi Ian, launch /Applications/Utilities/Keychain Access. Double click on the mail address and check "show password" box.
    -mj
    [email protected]

  • I can't remember my iphone password and it's closed me out.  How do I reset?

    i can't remember my iphone password and it's closed me out.  How do I reset?

    If You Are Locked Out Or Have Forgotten Your Passcode
    iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    iOS- Understanding passcodes
    A Complete Guide to Recover Your iDevice if You Forget Your Passcode
    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
    Follow these steps to restore your device:
         1. Verify that you are using the latest version of iTunes before attempting to update.
         2. Connect your device to your computer.
         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
         4. Select the Summary tab.
         5. Select the Restore option.
         6. When prompted to back up your settings before restoring, select the Back Up
             option (see in the image below). If you have just backed up the device, it is not
             necessary to create another.
         7. Select the Restore option when iTunes prompts you (as long as you've backed up,
             you should not have to worry about restoring your iOS device).
         8. When the restore process has completed, the device restarts and displays the Apple
             logo while starting up:
               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
              iOS, keep your device connected until the "Connect to iTunes" screen goes away or
              you see "iPhone is activated."
         9. The final step is to restore your device from a previous backup.
    If you can not restore your device then you will need to go to recovery mode.
    Placing your device into recovery mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
         1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
             of the cable connected to your computer's USB port.
         2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
             red slider appears, then slide the slider. Wait for the device to turn off.
              If you cannot turn off the device using the slider, press and hold the Sleep/Wake
              and Home buttons at the same time. When the device turns off, release the Sleep/Wake
              and Home buttons.
         3. While pressing and holding the Home button, reconnect the USB cable to the device.
             The device should turn on. Note: If you see the screen pictured below, let the device
             charge for at least ten minutes to ensure that the battery has some charge, and then
             start with step 2 again.
         4. Continue holding the Home button until you see the "Connect to iTunes" screen.
             When this screen appears you can release the Home button.
         5. If necessary, open iTunes. You should see the following "recovery mode" alert:
         6. Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • Opening my Ipad I have an exchange window asking me my password. I'm (almost)sure I type the good one but it doesn't accepIt it. Unable to go around that window so IPad useless. How can I check/change my password with my IPad (stuck) or my home computer ?

    Opening my iPad2 I have an "Exchange " window asking me my password. I'm (almost) sure I type the good one, but it doesn't accept it. Unable to go around it, so iPad useless... How can I recover/check my password on my home PC (or make that window disappear ?

    That's one of the weird things.. it recognizes it maybe 10% of the time. And usually, only after I do the two-button reset. Problem is.. since it won't charge above 2%, anytime I try to do a restore or anything like that using iTunes, my device shuts off and I lose whatever progress I'd made.
    So, an update... after reading through a bunch of similar complaints (there are literally 1000's of them so there's NO WAY this isn't somehow ios7 related, thanks a lot APPLE ) I decided to try a restore in recovery mode. After 3 hours and several disconnections... I ended up having to just set it up as a new iPad, as the restore did nothing. Weirdly though... as I was doing the restore in recovery mode.. I noticed I'd gotten up to a 10% charge.. higher than it's been since September, so after setting it up as a new device, I turned it off and plugged it in using the wall charger. 2 hours later and I was up to 38%. Still not great, as my iPad, before ios7 could've fully charged twice in the amount of time it took for me to now get 28% more of a charge. And that's with a fully cleaned out device.. so that really ***** and I'm now more confused than ever.
    But I'm gonna leave it overnight charging and see what I come up with tomorrow. Sadly, when I paid $600 for it in February, I never expected to have to play "wait and see" with it...

  • Ai changed my email for my apple id, but i can't change my iCloud ccount because i can't remember my old password, and now i need to use iCloud for my new IPhone but it isn't working, how do i fix that?

    i changed my email for my apple id, but i can't change my iCloud  account because i can't remember my old password, and now i need to use iCloud for my new IPhone but it isn't working, how do i fix that?

    If the old ID is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • How can I recover my wifi password?

    How can I recover my wifi password? My mac is still connected, but the vodafone store deleted my settings on my ipad!! I've tried keychain access and network preferences, but it doesn't show the password, just asks for the password. Is there another way?

    Use a browser to log into your router. Navigate to the wifi settings and the passphrase will be there. The address of your router is manufacturer dependent but will be something like http://192.168.1.1 or http://192.168.0.1.
    If you can't log into your router for some reason you can reset it to factory defaults. Look in your router manual for instructions. Once reset to factory defaults the wifi pass phrase will be the one provided as default for your router model. Look in your router manual. You will then need to create a new pass phrase in your router wifi settings and then change the passphrase used in your wifi devices to match your newly created passphrase.

Maybe you are looking for

  • Trying to update my iPhone 4 - "This version of iTunes is the current version."

    When I click "Update" in the phone screen on iTunes, it tells me that this version of iTunes (10.6) is the current version. I tried to download 10.7 and it cannot be downloaded to my OS, apparently. Then I tried to restore my phone. It told me it was

  • Query to get date range in Week

    Hello all, I wanted the get the results in terms of week like, if sysdate is 26/7/2007 Then I have to get previous 7 weeks including the week where sysdate exists. Results should come in this manner 23rd to 27th 1 week 16 - 20th July 2007 as 2nd week

  • Mobility tags in WegLogic Portal 9.2

    Has anyone successfully used the mobility tags <mm:layout> and <mm:group> in WebLogic Portal 9.2 in the way described, for example, on page 62 of the WebLogic Mobility Server User Guide (I'm looking at v3.5, Sept 2006)? I am trying to user a differen

  • Playing a clip in FCE while transcribing text in Word

    or other word processing software. How do you accomplish that? When I click outside of FCE the playhead stops. I'm trying to transcribe some interviews. Is there a better way?

  • Upgrade 11i ---------- R12 on laptop

    as i have dell studio 1545 with 4 GB ram , I can assign max 2.5 - 3 gb RAM for this vm ware workstation. Can i do EBS 11i installation on this and then upgrade this to R12 ? Is this possible and somebody have done it ?