How can I actually reach someone on the phone to prove that I have an Applecare plan? I am tired of being on hold for hours and waiting for calls that do not come.

Question

Case number: 28****598
     Last year, I had problems with my phone and they said I did not ahve the applecare plan. I finally proved that I did; and the worker promised it was in the system. This year, I have been put on hold (once for an hour only to be told that it was not office hours by a recording), numerous times because the regular phone people cannot do anything about the Applecare plan even if I have it in my hand. I can give all the information you need. I made an appointment last night and they called in the middle of the night, wihch is perhaps my fault due to a time difference, but on the phone today I booked one appropriately for tonight and thye did not call. My phone is broken and I feel as though Apple's quality in customer service simply isn't what I would expect. This process should not be stressful or as lenghty as it is.
<Edited by Host>

Answer 1

Call Apple Customer Relations - 1800-767-2775
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