How can I cancel my creative cloud subscription?

I would like to cancel within the first month to get a full refund because this product is not for me. How do I go about this?

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Similar Messages

  • How do you cancel your creative cloud subscription?!

    I signed up for a student account, paying $19.99 per month. When I checked my credit card statement, I noticed that I am being charged over $30 per month for Creative Cloud services. When I log onto my account it says that I have a "Free Creative Cloud Membership" and there aren't any credit card options available to cancel or manage.  I'm not given an option to cancel or delete my account.
    I have gone through the steps that Adobe provides on their website, but this has not resolved the problem (as there is no option to cancel or manage my account or credit cards).
    I am very frustrated by the lack of support coming from Adobe to fix this problem, so I'm reaching out to you guys. Has anyone had a similar problem, and if so, how did you resolve this?

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • How can I  cancel my creative cloud now?

    How on earth do I cancel the subscription for Creative Cloud?

    Hi Jocelyn Case,
    Please refer the article: Cancel your membership or subscription | Creative Cloud.
    Regards,
    Romit Sinha

  • How can I cancel a my annual subscription?

    how can I cancel a my annual subscription?
    I just received a message by my credit card that it has been asked a new annual Subscription, but I do not need it anymore

    Look thru the following links and use the chat option if required for your situation:
    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    https://forums.adobe.com/thread/1703848
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • Need help to cancel by Creative Cloud Subscription and Live Chat does not work

    I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.

    Hi Joshua_U,
    I would request you to to perform the steps of cancellation mention in these links
    http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
    In case you are still unable to complete it, please inbox me your order number.
    Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
    Regards,
    Rajshree

  • I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

    I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • How can I order the Creative Cloud $29.99 upgrade on a tax-exempt status?

    How can I order the Creative Cloud $29.99 upgrade on a tax-exempt status? I notice that it says "plus tax" now and since my employer has a tax-exempt status, it needs to be ordered without that charge.

    Tax-exempt purchases cannot be made on the online Education Store. To place a tax-exempt order, contact an authorized education reseller.
    Find an education reseller.

  • Got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud.

    got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud on the stolen mac.
    And will the thievs be able to purchase things from itunes or adobe with my cardinfo? I have a password who comes up overtime i download anything, but i never used itunes on buying things. I just registred there.

    What is iCloud, and did you ask Apple about their "I" product? (The Cloud is not iCloud, whatever that may be)
    Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
    If that doesn't work, you'll need to contact Adobe (this is an open forum, not Adobe support)
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    For anything else, contact your credit card company and have a new card issued if you had any information on your stolen computer... and go to ALL of your online accounts and change your passwords

  • How can I remove the creative cloud license which I added it by accdient?

    How can I remove the creative cloud license which I added it by accdient?

    You can canel A CC plan within 7 days from your account. Otherwise contact support by web chat.
    Mylenium

  • I am a creative cloud member and just download the window in my mac and format all things that I had in mac. How can I redownload the creative cloud in the window portion?

    I am a creative cloud member and just download the window in my mac and format all things that I had in mac. How can I redownload the creative cloud in the window portion?

    WOrks no different - download the CC app and take it from there.
    Mylenium

  • Pls let me know how do i cancel my existing cloud subscription as cancel link is not available in my manage subscription page. I am planning to us lightroom cc subscription

    pls let me know how do i cancel my existing cloud subscription as cancel link is not available in my manage subscription page.
    I am planning to us lightroom cc subscription

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • How can I transfer Adobe Creative Cloud license to another Adobe ID?

    How can I transfer Adobe Creative Cloud license to another Adobe ID?
    I need to transfer a new Adobe Cloud license from our main Adobe ID to another Adobe ID we created as they need to be managed separatly.
    Thanks for your help
    Gadi

    Following up, David answered this question via PM:
    "This kind of process wouldn't apply to Creative Cloud because ownership works differently.  I was looking here http://www.adobe.com/misc/terms.html in the 6. Use of Service and Materials section and noted it does reference the service as being non-transferable."
    So with Creative Cloud for Individuals the memberships can't be transferred – but (per this related thread) you can easily move memberships around between users with Creative Cloud for Teams instead:
    http://forums.adobe.com/thread/1315010

  • How can I use the Creative Cloud without having a Credit Card? Why are there no other possibilities?

    How can I use the Creative Cloud without having a Credit Card? Why are there no other possibilities?

    Hi @DRB1961, 
    I do not think the Zeen will work if you no longer have the C510 printer. The printer is necessary to ensure the Zeen is up to date. The Zeen is simply not a standalone device, it is a component of the printer.   I can not say this with certainty that it will not work, so it is worth trying to reset the Zeen to finding out for sure.
    When you see this message, "must dock the Zeen to the printer to continue", can you access the settings using the 3rd icon above the touch screen? If so we can do a factory reset, if not there is no other way I can think of to bypass this message.
    I just tried a reset on a Zeen I have access to, after the initialization, it prompts me to attach the Zeen to the printer to continue with product setup. it appears my original speculation was correct. No, you can not use the Zeen without the printer.
    Clicking the thumbs up below helps show me that you are grateful of my efforts   If you have any additional questions, I am happy to help.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • How to cancel a Creative Cloud subscription?

    Hi, I received an email saying that my Adobe Creative Cloud subscription would be automatically renewed but I want to end the subscription - finding out how to do this is impossible! I've been through the FAQs and support but it's sending me around in circles.
    How do I stop my account automatically renewing?

    Hi, my account is currently saying Creative Cloud Free Membership, 30-day free trial. I assume this is because it has been renewed for another year. However, there is no "cancel account" button and contacting customer care has sent me here - with no other options.
    I don't want to pay for a subscription I'm not intending to use, so would appreciate if it was cancelled - in fact, I didn't want to renew it in the first place so am a bit annoyed there is such a long process to get to this point.

  • What happens if you cancel a creative cloud subscription but are still getting charged?

    Last month we requested to cancel our original adobe creative cloud subscription (had 3 seats) and move these 3 seats to a new company creative cloud subscription.
    We contacted customer support and explained that we wanted this subscription cancelled. They said via chat that it was cancelled but we have seen automatic invoices stating a payment for September had gone through on our credit card to pay for the original creative cloud subscription.
    How do we go about cancelling this original subscription all together so this doesn't happen?

    The last charge was on September 9th 2014 for order # AD002776386NZ, Please confirm the date of cancellation requested via private messaging, I can follow up the case.
    Please respond to private message sent to you.
    Regards
    Rajshree

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