How can I change my Illustrator CS5 Adobe ID and password

Hi all!
I am having problems to share my screen from Illustrator CS5 since I lost my password. Everytime I try to share my screen I am having the same message "An internal error occurred. Please try again." over and over. I have tried everything they suggest at the forums without success I think the only way would be changing my Adobe ID FROM or inside = Illustrator CS5 and clean the old password and ID...any suggestions?
Please help I am desperate!
THANK YOU!

The Connect Now feature is not part of Creative Cloud so this is not quite the right form for the question.
The Connect Now feature in Illustrator CS5 is a part of the www.acrobat.com family of services. Are you abel to log into http://connectnow.acrobat.com directly from your browser?
If you need to change the password for that AdobeID than you can do that at this URL: https://www.adobe.com/go/membership

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