How can i deactivate an installation on a pc that has died so that I can install on a new pc?

my pc has completely died and I have had to buy a new one. My version of CS6 was still active when the hard drive died so I believe I need to deactivate it to reinstall it on the new machine and activate it on there. How do I do this? I have logged a chat call with Adobe but have been waiting for a response for a couple of hours. I'm guessing when I shut my pc down to go out later I will lose my place in the queue! Anyway, is there a way to deactivate the original pc that I can instigate myself?

cabbymines,
You can have it activated on two computers at the same time, so you may be in less of a hurry.
But there is no way to do it yourself, unless you can conjure up the old one.
Did you try the chat here?
Serial number and activation support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service1.html
Please report back. If you get no help there, I will alert a forum staff friend; she will know whom to alert.

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