How can I deactivate CC on a dead computer?

I had CC downloaded on two machines: my desktop and laptop. My desktop died a few days ago and now I'm setting up my new desktop, including downloading CC, but I can't. My guess is because the license is only good for two machines, but how do I deactivate a license on a computer I can no longer start up?
Thanks!

Unfortunately, we will not be able to deactivate on the desktop however you can go ahead and install and activate product on a third machine.
Once you activate it will ask you to Deactivate from the other machines and that's how you can deactivate.
-Ankit

Similar Messages

How can I deactivate a product on a computer that's been stolen?

How can I deactivate a product on a computer that's been stolen?

Yes, it will but you can still install it on 2 machines. In case you face any issues, you can contact adobe support anytime.
As per adobe policy, we cannot issue a new serial number for such issues.

How can I deactivate a product from a computer that is dead?

Hello,
I am trying to install my Design Suite Premium onto a new computer. The only problem is that the 2 computers I installed it on are dead. I cannot even turn them on - one is a hard drive problem, the other was a 12 year old computer that will not turn on. Can you please help? Thanks,

You need to contact Adobe Support thru chat and ask them to reset your activations.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

How can I deactivate Photoshop from a different computer?

My old computer recently broke and I was wondering if there was a way I could deactivate my Photoshop elements that was installed on the old computer? It is Elements 11.

Go here and scroll down:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
There's usually a place where you can start a chat session with activation support and they'll fix it for you.

Deactivate cs3 on a dead computer

Hello anyone - How can I deactivate CS3 from a dead computer please.

Contact serial and activation support by phone or web chat and have them reset activations.
Mylenium

How can I deactivate Elements 7 so I can install it on a newer computer?

How can I deactivate Elements 7 on one computer so I can install it on a newer computer? I tried clicking the help button and then there is not a deactivate button.

It may not be necessary as you are permitted two activations.
Deactivate is only available under the Help menu in Full Edit, not from the Organizer menu.

How do I deactivate Photoshop if my old computer is dead?

I purchased Photoshop CS4 several years ago and never had a problem with it. My computer recently got a virus and now won't even turn on. I bought a new computer and I want to instal Photoshop on it, but I can't deactivate it on my dead computer. What do I do? The chat representatives haven't helped at all.

You have to telephone support and ask nicely. I've only ever had to do it once, and it was fast and easy. They would have seen I have a lot of purchases in my account, and had never asked for a reactivation before. They actually reset it to zero, so I had two!

How can I deactivate a computer in iTunes if I don't have access to it? Computer crashed and now I'm at my limit of 5 and can't add my new computer

I'm trying to upgrade the iOS for my iPad 2 and I can't because it will delete all my purchased apps since the computer I'm using can't be activated. My old desktop has no access to the Internet anymore and my laptop is fried so I don't have the ability to deactivate either of them. iTunes says that I've reached my limit of 5 and I have no idea what the other three are, but I need to activate my new laptop so that I can upgrade the iOS on my iPad. How can I deactivate computers that are either not online or dead?

1. open itunes
2. click "itunes store" on left side
3. click "account" on right side
4. login
5. click "deauthorize all" button
this will obviously deauthorize all computer associated with your account, then you can re-add the ones you need afterwards.
note: i've heard (i dont know this for a fact) that you can only do this once per year.

How can I deactivate an old computer that I know longer have?

How can I deactivate an old computer that I know longer have? I own two computers and Adobe permits two computers on a subscription. However, when I bought my third new computer and didn't deactivate my old computer, I did not notify Adobe. Now, there is a message saying that I must deactivate the old computer to register the new computer. I don't know how to do this. Can anyone help?

You cannot yourself deauthorize a computer that's not working or to which you no longer have access. You can authorize a total of up to five systems, so unless you've hit that limit it's probably not really important that you deauthorize your dead unit now. Once you reach five total authorizations, a button will appear in your iTunes Store account that will allow you to deauthorize all your systems, so that would at that time recover the now-useless authorization.
If for some reason you really feel you need to deauthorize a system and you're not at the five-system limit, you can try contacting the iTunes Store customer support department through their Contact form (follow the on-screen instructions) and explaining the problem to them. They might be willing to clear your authorizations for you.
Regards

NEW MAINBOARD - How can I deactivate my 'old' Computer (to register a new Computer /MB) ? - Neues Mainboard-Wie deaktiviert man alten Computer ?

Neues Mainboard- Wie lösche ich die Lizenz auf dem 'alten' Computer - New Mainboard. how can I deactivate the lycence from my old Computer ?
Please help- no adaquate adobe-support available !

markus u
What version of Premiere Elements is still installed activated on the old computer (what is your old operating system)?
What version of Premiere Elements are you going to install and activate on your new computer (what is your new operating system)?
Before you do anything, how many of your computers now have the same Premiere Elements purchased/activated serial number installed on them - just that one old one?
The answers to the above might help us to help you so that you do not have to contact Adobe.
We are not Adobe, rather user to user.
ATR

How can I deactivate when Acrobat Pro XI wont load?

I installed a purchased upgrade of Acrobat Pro XI on this computer but all I now get is a screen headed 'Sign in Required' inviting me to register my trial version but providing no links to do so.
Much of Acrobat XI Pro did not work.properly but Adobe tells me I don't have sufficient memory despite the required 1GB being installed.
An unsatisfactory product from a company now difficult to contact by email that hides behind an unhelpful 'Help' desk in India staffed by non-proficient English speakers incapable of providing any answers not on their crib sheets.
I am directed here to get a user to do Adobe's work.
What follows indicates Adoobe sens emails from non.valid addresses.
Mail System Error - Returned Mail
From: Mail Administrator <[email protected]> | Date: 25/09/2013 3:47 PM | Email
To: John Face<[email protected]> View message details
Attachments: Part_0 (350b) (350b)
This Message was undeliverable due to the following reason:
Each of the following recipients was rejected by a remote mail server.
The reasons given by the server are included to help you determine why
each recipient was rejected.
Recipient: <[email protected]>
Reason: No such user - psmtp
Please reply to <[email protected]>
if you feel this message to be in error.
Causes nothing but problems.
Just posted on your forums
3:39 PM 25/09/2013
http://forums.adobe.com/post!input.jspa?containerType=14&container=4714
How can I deactivate when Acrobat Pro XI wont load?
I installed a purchased upgrade of Acrobat Pro XI on this computer but all I now get is a screen headed 'Sign in Required' inviting me to register my trial version but providing no links to do so.
Much of Acrobat XI Pro did not work.properly but Adobe tells me I don't have sufficient memory despite the required 1GB being installed.
An unsatisfactory product from a company now difficult to contact by email that hides behind an unhelpful 'Help' desk in India staffed by non-proficient English speakers incapable of providing any answers not on their crib sheets.
I am directed here to get a user to do Adobe's work.
http://forums.adobe.com/thread/1303366
From: Adobe <[email protected]>
To: [email protected];
Subject: Reuse content making tedious work easier
Stop retyping and start reusing.
See how
>>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZR
Read online
>>http://click.mail.adobesystems.com/?qs=1fdac03698836d3f227a6f8e4faefabc020ad712061d8f58583 a1aeff2e2ddc999d80757db497536
--=----=----=----=----=----=----=----=----=----=----=----=----=----=--
Adobe(R) Adrobat(R) XI
--=----=----=----=----=----=----=----=----=----=----=----=----=----=--
Stop retyping and start reusing. Acrobat XI puts an end to the
busywork when it comes to repurposing PDF file content.
See how
>>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZS
It?s a breeze to reuse what you need from PDF files with Acrobat XI.
When you need to grab important content from inside a PDF or reuse the
whole thing, Adobe(R) Acrobat(R) XI software makes it easy to convert
PDF documents to Microsoft Word, Excel, and PowerPoint?with no
retyping and minimal reformatting.
As simply as saving a file, you can get just what you need and get
back to more important work.
See how >>
>>http://www.adobe.com/au/campaigns/acrobat-xi-content-reuse.html?trackingid=KIKZT
PC magazine Editor's choice 2012
--=----=----=----=----=----=----=----=----=----=----=----=----=----=--
#Acrobat
>>http://twitter.com/search?q=%23acrobat
--=----=----=----=----=----=----=----=----=----=----=----=----=----=--
PCmag.com Editors' Choice logo is a trademark of Ziff Davis, Inc.
Used under license.
Adobe, the Adobe logo, the Adobe PDF logo, and Acrobat are either
registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries. All other trademarks are the
property of their respective owners.
(C) 2013 Adobe Systems Incorporated. All rights reserved.
This is an advertising message from Adobe Systems Pty Ltd, its
affiliates and agents ("Adobe"), Tower 2, Level 27, 201 Sussex Street Sydney,
New South Wales, 2000, Australia.
If you'd prefer not to receive email like this from Adobe in the
future, please click here to unsubscribe. Alternatively, you may
mail your unsubscribe request to:
>> http://click.mail.adobesystems.com/?qs=1fdac03698836d3f1ad59e785d5dc693562fd9325ddedc06b18 2523889dab970e16f0296df7a4a18
UNSUBSCRIBE
>> http://click.mail.adobesystems.com/?qs=1fdac03698836d3f1ad59e785d5dc693562fd9325ddedc06b18 2523889dab970e16f0296df7a4a18
Adobe Systems Pty Ltd
Tower 2, Level 27, 201 Sussex Street
Sydney, New South Wales,
2000,
Australia
Attn:
Field Marketing Department
Your privacy is important to us. Please review Adobe's online Privacy
Policy by clicking www.adobe.com/au/privacy.html (Australia)
>>http://www.adobe.com/au/privacy.html
www.adobe.com/nz/privacy.html (New Zealand)
>>http://www.adobe.com/nz/privacy.html
For customer service issues please visit our web site at
www.adobe.com/go/supportportal or call (AUS) 1 800 614 863 or (NZ) 0
800 485 948 for more information.
>>http://www.adobe.com/go/supportportal
General enquiries about Adobe
communications:[email protected]
>>mailto:[email protected]
If you have a complaint, send it to:[email protected]
>>mailto:[email protected]
This email has been sent to [email protected]
Message was edited by: OQOroger to indicate Adobe uses invalid addresses to customers who have already purchased the subject product

You can refer to :
Acrobat Learn & Support
Installing, uninstalling Acrobat X | Mac OS
Adobe Acrobat X Pro * Activation and registration
http://www.adobe.com/content/dam/Adobe/en/accessibility/products/acrobat/pdfs/acrobat-xi-p ro-accessibility-best-practice…
They are useful resources.
Regards
Rajshree

How do I deactivate a license from a computer that crashed and can no longer be accessed?

How do I deactivate a license from a computer that crashed and can no longer be accessed? I cannot use the software on my new computer because of too many users.

Will you please provide a specific telephone number or chat link? I seem to be in a loop, that gets me back to the same place:
I click on your above link ...
Then Deactivation and sign-out problems
Then Error "Activation limit reached" or "Sign in failed" | Adobe products
Then Can't access your previous computer?
Then "Don't have access to the previous computer on which you installed the application?Contact us. Be sure to have any purchase-related information ready."
"Contact Us" takes me back to "Need help?", which eventually directs me to this forum in the first place.
Thanks you.

How can I deactivate photoshop on a computer that is not working any more?

How can I deactivate photoshop on a computer that is not working any more?

Contact Adobe customer service:
http://helpx.adobe.com/contact/
Ken

How can I deactivate the pricing date and material pricing group in VA01?

Hello All,
How can I deactivate (output only) the pricing date and material pricing group field in VA01/2, VA21/2, and VA41/2? What user exit can I use? Thanks in advance...
PeeJay

You can use the t.code SHD0, choose your transaction variant here, further choose your screen variant.
Next select your screen variant and in the Menu bar select Variant> change with processing>Make repairs in foreign namespaces only if they are urgent> Continue(Enter)>again 'enter'>Object can only be created in SAP package>continue(enter)> Exit and save >This variant contains other screens, adopt these as well?>enter>enter> scroll down to the entry 'pricing date' or VBKD-PRSDT make the necessary changes and save.
The system will prompt to assign a package and request enter the necessary values.
Your issue is sorted!!
Regards,
PATHIK

How Can i deactivate a computer in itunes if i no longer have the computer?

How can I deactivate a computer in I Tunes if I no longer have the computer?

Open iTunes Store. Click on Account link under Quick Links. You'll find the option in your account information.

How can I deactivate CC on a dead computer?

Similar Messages

Maybe you are looking for