How can I delete a fixed profile rule in a Linksys ATA?

I have a Linksys SPA2100 ATA that I used with a previous VoIP provider. I did a factory reset but their profile rule is still listed in the first Profile Rule section under the Provisioning tab. Profile Rule B, C and D are blank and I can enter a profile rule in there but I can't delete the main profile rule because it is fixed. I can't highlight it and delete it for some reason. There must be another way to delete this profile. This is what is listed there minus the name of the provider. I attached a screen shot too. Thanks.
Profile Rule: https://spa.act.voip.xxxxxx.com/$PN/stub.bin

Hi billcanada,
Take a look at your SPA2102's Voice tab > Info tab > Product Information > Customization:
It should contain "Open"
If not, you've got what is known as an "RC-unit" which is what we sell to many service providers allowing them to customize and lock the unit down. Given that you've got admin access, try the following [but don't be disappointed if it doesn't work]:
1. Enable debug on the SPA2102
2. Write a simple config file called spa2102.cfg whose contents include:
  Yes
  /spa$PSN.cfg
3. Save the spa2012.cfg file in the root of your TFTP server
4. Start the TFTP server
5. Start Wireshark on the subnet to which the ATA is connected
6. Power-cycle the ATA
7. Once it's booted, try and force a resync of your ATA using your browser: htttp://ataIPaddress/admin/resync?tftp://ipAddrOfTftpServer/spa2102.cfg
8. Verify with Wireshark that the ATA requested and received the /spa2102 file
9. Use a browser to determine if your config file overwrote the grayed-out Profile_Rule in the web-UI
Regards,
Patrick----

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