How can I fix software that no longer opens after an upgrade?
HI folks
I really hope someone can help me. I'm a teacher and use the activinspire software on my mac. I upgraded to Yosemite in October and had no problems with the active software but when I updated that to its latest version it will no longer open on the mac. I contacted promethean who write the active software and they blamed it on the mac software and said there is no guarentee that they will support the software on the latest mac software. Not helpful.
I have tried reinstalling the software with no luck and today rolled back my mac through the time machine to before I upgraded the promethean software and still no luck. The last thing I can try as far as I see it is downgrading the mac software by rolling back further? I get an error message below but not being a techy it means nothing to me! It's really frustrating me now as I use this software all the time for work and just don't know how to get it back working. Any help would be appreciated!!
Claire
You will find hat some apps stop working as Apple updates the OS. I have seen that all the time with my various software packages. Unless the app supplier has also updated your only choice is to find an alternative app or roll back the OS to before you had the issue.
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Process: Safari [1476]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [1476]
User ID: 501
Date/Time: 2014-12-22 11:45:19.380 +0100
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 7CFABE38-4193-5EF0-1D1F-63BBC493A7D2
Time Awake Since Boot: 3600 seconds
Crashed Thread: 13
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 00000001004fb000-00000001004fc000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x00007fff937d4c94 _platform_bzero$VARIANT$Unknown + 84
1 libsystem_malloc.dylib 0x00007fff88b2079a szone_malloc_should_clear + 2439
2 libsystem_malloc.dylib 0x00007fff88b21acb malloc_zone_calloc + 78
3 libsystem_malloc.dylib 0x00007fff88b27231 calloc + 49
4 com.apple.CoreFoundation 0x00007fff88b53fd7 _CFXNotificationRegisterObserver + 1943
5 com.apple.Foundation 0x00007fff8f6fe721 -[NSNotificationCenter addObserver:selector:name:object:] + 203
6 com.apple.AppKit 0x00007fff94bd2192 -[NSDynamicSystemColor initWithSelector:] + 139
7 com.apple.AppKit 0x00007fff94c2f247 +[NSColor selectedMenuItemTextColor] + 80
8 com.apple.AppKit 0x00007fff94be15f1 +[NSColor colorWithCatalogName:colorName:] + 142
9 com.apple.AppKit 0x00007fff94be0fc0 +[NSCatalogColor newWithCoder:zone:] + 275
10 com.apple.AppKit 0x00007fff94be0e71 -[NSColor initWithCoder:] + 437
11 com.apple.Foundation 0x00007fff8f73d90c _decodeObject_old + 331
12 com.apple.Foundation 0x00007fff8f73d4c1 _decodeValueOfObjCType + 1567
13 com.apple.Foundation 0x00007fff8f73cb96 -[NSUnarchiver decodeValuesOfObjCTypes:] + 214
14 com.apple.AppKit 0x00007fff94c2cc53 -[NSColorList _decodeWithoutNameWithCoder:newStyle:] + 401
15 com.apple.AppKit 0x00007fff94c2ca55 -[NSColorList _parseArchivedList:] + 162
16 com.apple.AppKit 0x00007fff94c2c7fd -[NSColorList _loadColors] + 419
17 com.apple.AppKit 0x00007fff94c2c614 -[NSColorList colorWithKey:] + 33
18 com.apple.AppKit 0x00007fff94c07e8d -[NSCatalogColor colorUsingColorSpaceName:device:] + 280
19 com.apple.AppKit 0x00007fff94c07d51 -[NSDynamicSystemColor colorUsingColorSpaceName:device:] + 160
20 com.apple.AppKit 0x00007fff94c2b375 -[NSTextFieldCell _textAttributes] + 380
21 com.apple.AppKit 0x00007fff94bd95e5 -[NSCell _unformattedAttributedStringValue:] + 278
22 com.apple.AppKit 0x00007fff952573e8 -[NSThemeFrame _updateTitleTextField] + 326
23 com.apple.AppKit 0x00007fff94bc0c40 -[NSThemeFrame _tileTitlebarAndRedisplay:] + 1214
24 com.apple.AppKit 0x00007fff94bb754d -[NSThemeFrame _updateButtons] + 2735
25 com.apple.AppKit 0x00007fff952595a7 -[NSThemeFrame _moveTitlebarViewsToView:] + 724
26 com.apple.AppKit 0x00007fff9525afc9 __49-[NSThemeFrame _floatTitlebarAndToolbarFromInit:]_block_invoke + 836
27 com.apple.AppKit 0x00007fff94c44339 +[NSAnimationContext runAnimationGroup:completionHandler:] + 82
28 com.apple.AppKit 0x00007fff9525ac41 -[NSThemeFrame _floatTitlebarAndToolbarFromInit:] + 104
29 com.apple.AppKit 0x00007fff95255a72 -[NSThemeFrame setLayer:] + 106
30 com.apple.AppKit 0x00007fff94c0ebfc -[NSView(NSInternal) _createLayerAndInitialize] + 208
31 com.apple.AppKit 0x00007fff94c0ea4c -[NSView _doSetWantsLayerYES] + 497
32 com.apple.AppKit 0x00007fff94c0e533 -[NSView setWantsLayer:] + 465
33 com.apple.AppKit 0x00007fff94c4f007 -[NSThemeFrame setWantsLayer:] + 56
34 com.apple.AppKit 0x00007fff94bb5725 -[NSThemeFrame initWithFrame:styleMask:owner:] + 202
35 com.apple.AppKit 0x00007fff94bb3c96 -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 614
36 com.apple.AppKit 0x00007fff94bb33fc -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1477
37 com.apple.AppKit 0x00007fff94bb2e2a -[NSWindow initWithContentRect:styleMask:backing:defer:] + 45
38 com.apple.Safari.framework 0x000000010060787c -[BrowserWindowControllerMac loadWindow] + 236
39 com.apple.AppKit 0x00007fff94dbf684 -[NSWindowController window] + 80
40 com.apple.Safari.framework 0x0000000100609053 -[BrowserWindowControllerMac showWindow:] + 66
41 com.apple.AppKit 0x00007fff94e84c0a -[NSDocument showWindows] + 93
42 com.apple.AppKit 0x00007fff94e83741 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 470
43 com.apple.AppKit 0x00007fff94e8352c -[NSDocumentController newDocument:] + 36
44 com.apple.Safari.framework 0x00000001006007c0 +[BrowserWindowControllerMac reopen] + 256
45 com.apple.Safari.framework 0x000000010050f67f -[AppController applicationOpenUntitledFile:] + 22
46 com.apple.AppKit 0x00007fff94db9a5a -[NSApplication _doOpenUntitled] + 424
47 com.apple.AppKit 0x00007fff94cf2b91 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 252
48 com.apple.AppKit 0x00007fff94ffc389 __97-[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:]_block_invoke_3 + 140
49 com.apple.AppKit 0x00007fff94ffbd81 -[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:] + 798
50 com.apple.AppKit 0x00007fff94b9aee6 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 331
51 com.apple.AppKit 0x00007fff94b9ac69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
52 com.apple.AppKit 0x00007fff94b9a6b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
53 com.apple.Foundation 0x00007fff8f713458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
54 com.apple.Foundation 0x00007fff8f7132c9 _NSAppleEventManagerGenericHandler + 102
55 com.apple.AE 0x00007fff891f999c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
56 com.apple.AE 0x00007fff891f9719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
57 com.apple.AE 0x00007fff891f9623 aeProcessAppleEvent + 295
58 com.apple.HIToolbox 0x00007fff87c0837e AEProcessAppleEvent + 56
59 com.apple.AppKit 0x00007fff94b96d76 _DPSNextEvent + 2665
60 com.apple.AppKit 0x00007fff94b95e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
61 com.apple.Safari.framework 0x0000000100578ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
62 com.apple.AppKit 0x00007fff94b89e23 -[NSApplication run] + 594
63 com.apple.AppKit 0x00007fff94b752d4 NSApplicationMain + 1832
64 libdyld.dylib 0x00007fff88b045c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff93f9b22e kevent64 + 10
1 libdispatch.dylib 0x00007fff8fa25a6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff93f9a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff940354a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff93f9a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff940354a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff93f9a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff940354a1 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff93f9b5d6 pread + 10
1 libsqlite3.dylib 0x00007fff8e4f9d75 readDbPage + 117
2 libsqlite3.dylib 0x00007fff8e4f850b sqlite3PagerAcquire + 1307
3 libsqlite3.dylib 0x00007fff8e5edf26 checkTreePage + 262
4 libsqlite3.dylib 0x00007fff8e5ee379 checkTreePage + 1369
5 libsqlite3.dylib 0x00007fff8e5ee379 checkTreePage + 1369
6 libsqlite3.dylib 0x00007fff8e5ee379 checkTreePage + 1369
7 libsqlite3.dylib 0x00007fff8e534fdd sqlite3VdbeExec + 70221
8 libsqlite3.dylib 0x00007fff8e522457 sqlite3_step + 775
9 com.apple.WebCore 0x0000000102127bc9 WebCore::SQLiteStatement::step() + 73
10 com.apple.WebCore 0x0000000102778a2c WebCore::IconDatabase::checkIntegrity() + 108
11 com.apple.WebCore 0x0000000102127314 WebCore::IconDatabase::performOpenInitialization() + 116
12 com.apple.WebCore 0x00000001021269b5 WebCore::IconDatabase::iconDatabaseSyncThread() + 325
13 com.apple.JavaScriptCore 0x00000001012e4a9f ***::wtfThreadEntryPoint(void*) + 15
14 libsystem_pthread.dylib 0x00007fff940372fc _pthread_body + 131
15 libsystem_pthread.dylib 0x00007fff94037279 _pthread_start + 176
16 libsystem_pthread.dylib 0x00007fff940354b1 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff93f9a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff940354a1 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff93f9a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff940354a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff93f9a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff940354a1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff93f9a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff940354a1 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff93f9a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff940354a1 start_wqthread + 13
Thread 11:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff93f9552e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff93f9469f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff86c63d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff86c63c96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff940372fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff94037279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff940354b1 thread_start + 13
Thread 12:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff93f9552e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff93f9469f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff88bb4b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff88bb3fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff88bb3838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff90b56d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff8f759b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff940372fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff94037279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff940354b1 thread_start + 13
Thread 13 Crashed:
0 libsystem_pthread.dylib 0x00007fff94035695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff8da13b78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff8da0c620 fprintf + 186
3 ??? 0x000000010758b5dc 0 + 4418221532
Thread 13 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7747b1d8 rcx: 0x00007fff7747b1f0 rdx: 0x00000000000000a0
rdi: 0x00007fff7747b1f0 rsi: 0x00007fff94035b14 rbp: 0x0000000107587e30 rsp: 0x0000000107587db0
r8: 0x000000010758f000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff7747a6b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff94035695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1004fb000 - 0x1004fbfff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x100502000 - 0x100e3bff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x1012da000 - 0x1017edff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x101954000 - 0x101c08fff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x101ee2000 - 0x101ee2fff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x101eeb000 - 0x102027ffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x102122000 - 0x1030c7ff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x108ae8000 - 0x108ae8ff5 +cl_kernels (???) <8EB08D28-A102-4D87-BEEF-B8F9402C29F4> cl_kernels
0x108aed000 - 0x108aedfef +cl_kernels (???) <BB8A8F8C-3651-4420-842C-7AD89A538F67> cl_kernels
0x109037000 - 0x10911dfef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x7fff6eeb6000 - 0x7fff6eeec837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff865c5000 - 0x7fff86620fef libTIFF.dylib (1231) <115791FB-8C49-3410-AC23-56F4B1CFF124> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff86624000 - 0x7fff8667ffff com.apple.QuickLookFramework (5.0 - 675) <D71CD23B-643B-341B-A890-57FE099B36C7> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff86680000 - 0x7fff86680ff7 liblaunch.dylib (559.1.22) <8A988924-8BE7-35FE-BF7D-322E90EFE49E> /usr/lib/system/liblaunch.dylib
0x7fff86682000 - 0x7fff86772fef libJP2.dylib (1231) <FEAF6F38-736E-35A8-A983-F4531C8A821C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
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0x7fff91194000 - 0x7fff91195fff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff912cb000 - 0x7fff912cdfff libCVMSPluginSupport.dylib (11.0.7) <29D775BB-A11D-3140-A478-2A0DA1A87420> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff912ce000 - 0x7fff91318fff com.apple.DiskManagement (7.0 - 847) <A57A181E-7C50-38F6-BE0A-4F437BB8C45F> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x7fff91319000 - 0x7fff91326ff7 libbz2.1.0.dylib (36) <2DF83FBC-5C08-39E1-94F5-C28653791B5F> /usr/lib/libbz2.1.0.dylib
0x7fff91327000 - 0x7fff9132dff7 com.apple.XPCService (2.0 - 1) <AA4A5393-1F5D-3465-A417-0414B95DC052> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff9132e000 - 0x7fff9134bffb libresolv.9.dylib (57) <26B38E61-298A-3C3A-82C1-3B5E98AD5E29> /usr/lib/libresolv.9.dylib
0x7fff9134c000 - 0x7fff913b3ff7 com.apple.datadetectorscore (6.0 - 396.1) <5D348063-1528-3E2F-B587-9E82970506F9> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff913b4000 - 0x7fff913fdff3 com.apple.HIServices (1.22 - 519) <59D78E07-C3F1-3272-88F1-876B836D5517> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff913fe000 - 0x7fff913fffff liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib
0x7fff9144f000 - 0x7fff91c88ff3 com.apple.CoreGraphics (1.600.0 - 772) <936D081F-37B3-3DA3-B725-118D0B07DDD2> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff91c89000 - 0x7fff91d17ff7 com.apple.CorePDF (4.0 - 4) <9CD7EC6D-3593-3D60-B04F-75F612CCB99A> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x7fff91d18000 - 0x7fff91d35fff com.apple.DistributionKit (700 - 920) <079B0A4A-97CD-34D6-B50D-AB5D656B2A38> /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit
0x7fff91d36000 - 0x7fff91d52fff com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff91d6a000 - 0x7fff91d95fff com.apple.DictionaryServices (1.2 - 229) <6789EC43-CADA-394D-8FE8-FC3A2DD136B9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff91d96000 - 0x7fff91e2cffb com.apple.CoreMedia (1.0 - 1562.19) <F79E0E9D-4ED1-3ED1-827A-C3C5377DB1D7> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff91e2d000 - 0x7fff91e5bfff com.apple.CoreServicesInternal (221.1 - 221.1) <51BAE6D2-84F3-392A-BFEC-A3B47B80A3D2> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff91e5c000 - 0x7fff91f6eff7 libvDSP.dylib (512) <DD5517F5-F7F7-3AA1-B6FA-CD98DBC3C651> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff91fee000 - 0x7fff91ff9ff7 com.apple.CommerceCore (1.0 - 376.0.5) <57E5C067-52F6-3854-86C0-D878EDA24B55> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff91ffa000 - 0x7fff92015ff7 com.apple.aps.framework (4.0 - 4.0) <9955CAFD-D56B-36E9-BB41-6F7F73317EB5> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x7fff92016000 - 0x7fff92024ff7 com.apple.ToneLibraryThere is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
How can I fix "catalog could not be opened due to an unexpected error"?
I have many catalogs and this is only happening with one of them.
I've done a Google search on the error message and tried some things that I found from those search results in forums.adobe.com and www.lightroomforums.net.
I've tried deleting preferences file. That did not help.
I was running version 4.2 when this happened. Based on what I found by searching, I thought reinstall might fix the problem so I installed 4.3. That did not fix the problem.
I've tried opening backups but they have the same problem.
I'm running Windows 7, 32-bit. I have 4 GB memory with plenty of free memory available when I try to open this catalog. Hard drives have plenty of free space.
I have tried rebooting my computer. That did not help.
I've been using Lightroom since version 2 and have never had this problem.
lrcat.lock file does not exist for this or any other catalog.
lrcat file is 317,704 KB.
I did recently install Photoshop Elements 11. Up until that time I was using Photoshop Elements 6.
Any suggestions?I figured out that the error was caused by file permission problems.
I made sure that my user has Full Access to all files related to this catalog and it looks like the catalog is useable again. I don't know how the permissions could have gotten messed up.
This catalog worked as recently as 2 days ago.
It would be nice if error message gave a hint as to what the problem might be. -
I've been using firefox with my Mac book. Yedsterday, I got a message to update from version 3.6 to 6.0 in 3 steps. Step 1 was to download version 6.0. It appeared on the list of downloads as Firefox 6.0 dmg. However Step 1 , which was to open the download, stopped at 79% of the download version. So I have not been able to update to version 6.0.
I want to make sure you're using the auto-update system, because that's the safest most reliable way to go, and it shouldn't appear in the download manager, so I lets make sure you're doing it right. <br/>
This is a screencast I made a couple of years ago. It refers to 3.5 and 3.6, but the steps are still the same: http://ilias.ca/screencasts/ISUHD45.mov
If that doesn't work, then maybe your Snow Leopard account doesn't have permission to update applications? -
How can I resolve iCal desktop application error message after Yosemite upgrade?
After upgrading Yosemite on my MacBook Air, MacBook Pro and iMac, my iCloud calendar generates an error message: "The server is currently unreachable or the connection was blocked."
I am able to create and edit my iCloud calendar events on my iPad, my iPhone, and any browser by signing into iCloud.com.
All other services such as Mail, reminders, keychain, and so on continue to work normally.
Other services like Google's Calendar continue to work seamlessly across all mobile devices, web browsers, and the iCal desktop applications.
I have logged out of iCloud in System Preferences and then logged back, but that did not resolve the issue.
This is concerning since I am unable to add, edit, or delete events in the iCal desktop software on my computers.
Any help welcome!Found my solution!
When logging back into iCloud in System Preferences, I received an error message that my (iCloud) account could not verify the "identity" of the "p03-caldev.icloud.com" account.
I was required to "trust" an Entrust.net Secure Server Certification Authority certificate to remove the error message.
Everything now synchronizes across iCal on my computers and my mobile devices/icloud.com.
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