How can I get a refund for an in app purchase I did not want?

How can I get a refund for an in app purchase I did not want?
The app took over $35 from my account and there is no way this was authorized.  Please advise on how I can recover these funds.

They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
I think they do this to their customers very often. It is extremely dishonest.
I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
But seriously...best of luck.

Similar Messages

  • TS1702 i want to get a refund for an in app purchase i did not recieve

    hiya how do i get a refund for an in app purchase not recieved i've contacted the vendor and they say contact apple but how?

    Here:
    http://www.apple.com/support/itunes/

  • HT4009 How can I get a refund for an In-App purchase, that I made by mistake, and I didn't use it?

    My son did purchase some token, In-App (almost $130), and I have to mention that is too easy for a 5 years old boy to buy In-App, after you Download a New App (SKYLANDERS CLOUD PATROL, v1.6.0);  for him, because the Account will remain open for couple of minutes.
    I know he used $10 of it, or so?!?!
    BUT, I want to know how can get the rest of it, back?
    I didn't let him play anymore after I've got that he bought lots of token, Or extra points.

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • How can I get a refund for an unwanted app that I just purchased?

    How can I get a refund for an unwanted app that I just purchased?

    Click here and ask the iTunes Store staff for a refund. Consider whether or not you want to do this now carefully first; if they grant one, you'll need a very good reason to get another from them.
    (111524)

  • HT4009 How do I get a refund for an In-App purchase that I didn't receive?

    Does anyone know how do I get a refund for an In-App purchase that I didn't receive?

    If the In-App is iGestA please contact me with email. I will give you a free code. The email is evaible on itunes store

  • TS1702 How do I get a refund for a in-app Purchase.

    Hi,
    My son was using my iPhone this morning and purchased some crystals for a game he was playing for $56.00. I didn't notice this until I checked my bank balance. How do I get a refund for the purchase? I have already restricted in-app purchases ... now I just want to get my money back.
    The order number was MHJ211TJ91, I think,  based on my iTunes Purchase History. The individual items don't have a number, so I can't tell.
    Thanks,
    Andrew

    Purchases are considered final but you can try the 'report a problem' link to contact iTunes Support (these are user-to-user forums) and see if they will refund or credit you : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 how do you get a refund for an in-app purchase?

    Our 6 year old just inadvertently purchased $100 of in-app purchases, how can we get a refund?  Any help is appreciated

    You can contact itunes support here to see if they can or will be able to help you.
    http://www.apple.com/support/itunes/contact/
    Also you need to go to settings, general, restrictions, and set the restrictions to prevent in app purchases, it will have a passcode on it .

  • HT4009 How can I get a refund for my in-app accidental purchase?

    I bought my 72-year-old Mother a new iPad 2 and she is loving it. I set up the account for her to purchase new games through the app store if she wanted, but she was not aware that the in-app purchases were real-life purchases, she thought it was fake money inside the game (now she knows). Is it possible to get a refund for this? I tried to do it through the 'report a problem' but it said it was not refundable and $99.99 is a very big mistake to make on her first day with the iPad.
    Any help would be appreciated. 

    You will need to contact iTunes Store Support.
    You may want to consider turning off In-App purchases in the Restrictions:
    Settings > General > Restrictions > Enable Restrictions > Create a passcode > verify passcode > Turn off In-App Purchases.

  • HT4009 How do I get a refund for an in app purchase that was made by mistake by my child?

    Hello an in app purchase was made by mistake by my child £40 has been taken out of my account now how can I get this back?help!

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • TS1702 How do I get a refund for an in app purchase that was made accidentally?

    How do I get a refund to an itunes card for an in apppurchase that ws made accidentally

    Contatc support:
    http://www.apple.com/support/itunes/contact/

  • HT4009 How to I get a refund for an in app purchase

    I had an in app purchase made by a young family member that was just pressing buttons. How do I get a refund as this is not wanted and has cost me £5.50!!

    All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    To try and stop it happening again you can turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off', and depending upon what version of iOS that you have on your iPad you might also be able to set 'Require Password' to 'Immediately' on the Restrictions screen (the default is a 15 minute period during which it doesn't need re-entering).

  • How do i get a refund for an in app purchase?

    i accidentally left the autorenewal on for an in app purchase i didn't know it was so i need help in getting my refund back.

    Hi deemafromtx,
    Thanks for visiting Apple Support Communities.
    I recommend reporting the issue with your purchase using the steps in this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    All the best,
    Jeremy

  • HT4009 How do I get a refund for an in-app purchase that was made by accident?

    I am trying to figure out how to obtain a refund on an in-app purchase. 

    All sales are final

  • HT3702 how do you get a refund for an in app purchase?

    My 5-year-old son somehow managed to spend $70 on an in-app purchase.  I don't know how he was able to do it without a password and I want to get a refund.  I can't find anywhere that I can ask for a refund.  I even clicked on the "report a problem" in the receipt that was emailed to me but that didn't get me anywhere.  A child shouldn't be able to purchase items on a game without a password when it takes a password to get free apps.

    Contact the vendor or credit card company.  This is a user-to-user help forum.  We cannot assist you with this type of problem.

  • HT4009 how do i get a refund for an in app purchase

    My son downloaded an app on my iPad that has an in-app purchase options that he has been using. I'm want to know how I can go about getting my money back if it'seven possible.

    All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    To try and stop it happening again, on the iPad you can use Settings > General > Restrictions to turn off In-App Purchases, and (I'm not sure which version of iOS this came in with) set 'Require Password' to 'Immediately' (the default is a 15 minute period during which it doesn't need to be re-entered).

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