How can I get a representative to help me with my Apple ID when I live in China (where I don't speak or read the language) and I created it in Canada (where I used to live)?

I explained to Kavitha from the iTunes Store Customer Support the following information:
- my home country is Canada
- I am an English speaker
- I currently live in China, but I don't read or speak Chinese
- my Apple ID was created in Canada
- my husband bought me a new iPad last Sunday in China where we live
- I couldn't remember the answers to my security questions, so I followed Apple instructions to reset it by adding a rescue email address to my Apple ID
- I have received no email message in the inbox for my rescue email address as promised to help me reset my security questions for my Apple account
- I updated the email address for the Apple ID (the login) and, for some reason, my old Apple ID is still showing up on my new iPad when I try to sign in
- you told me to select the website of the country that I live in (which is China - I've already explained this) and therefore directed me to a Chinese website which I CANNOT read
- I was NOT asking Kavitha about how to change the language on my new iPad and she sent me an article about resolving that type of issue in error
- I can't choose Canada as my country because I don't live there ANYMORE and I don't have a Canadian phone number anymore
- I have a Chinese phone number because I LIVE in China
Response from Kavitha:
- she can't help me 
- advised me to select the website of the country that I live in which is China (I already explained this) and therefore directed me to a Chinese website which I CANNOT read
- not helpful
- also, I can't schedule a call using China as the country associated with my Apple ID because everything will be in Chinese and a Chinese representative who I will NOT be able to understand will call me
Can anyone at Apple help me????

Only Apple Account Security could help at this point. You can try calling Apple Support in Canada - you'll have to find one of the several ways, such as Skype, to call an 800 number from outside of the relevant country - and ask for Account Security and see if they can help. Or you can find a friend who speaks Chinese and ask them to help you talk to Apple Support in China. There are really no other options that I know of.
Note, by the way, that these are user-to-user support forums. You aren't speaking with Apple when you post here.
Regards.

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