How can I get a representative to help me with my Apple ID when I live in China (where I don't speak or read the language) and I created it in Canada (where I used to live)?
I explained to Kavitha from the iTunes Store Customer Support the following information:
- my home country is Canada
- I am an English speaker
- I currently live in China, but I don't read or speak Chinese
- my Apple ID was created in Canada
- my husband bought me a new iPad last Sunday in China where we live
- I couldn't remember the answers to my security questions, so I followed Apple instructions to reset it by adding a rescue email address to my Apple ID
- I have received no email message in the inbox for my rescue email address as promised to help me reset my security questions for my Apple account
- I updated the email address for the Apple ID (the login) and, for some reason, my old Apple ID is still showing up on my new iPad when I try to sign in
- you told me to select the website of the country that I live in (which is China - I've already explained this) and therefore directed me to a Chinese website which I CANNOT read
- I was NOT asking Kavitha about how to change the language on my new iPad and she sent me an article about resolving that type of issue in error
- I can't choose Canada as my country because I don't live there ANYMORE and I don't have a Canadian phone number anymore
- I have a Chinese phone number because I LIVE in China
Response from Kavitha:
- she can't help me
- advised me to select the website of the country that I live in which is China (I already explained this) and therefore directed me to a Chinese website which I CANNOT read
- not helpful
- also, I can't schedule a call using China as the country associated with my Apple ID because everything will be in Chinese and a Chinese representative who I will NOT be able to understand will call me
Can anyone at Apple help me????
Only Apple Account Security could help at this point. You can try calling Apple Support in Canada - you'll have to find one of the several ways, such as Skype, to call an 800 number from outside of the relevant country - and ask for Account Security and see if they can help. Or you can find a friend who speaks Chinese and ask them to help you talk to Apple Support in China. There are really no other options that I know of.
Note, by the way, that these are user-to-user support forums. You aren't speaking with Apple when you post here.
Regards.
Similar Messages
-
How can I get a credit card re-instated with ITunes/Apple Store? It was blocked due to an ITunes billing error. Called customer (lacking in) service, but they were no help! The rep emailed that I had to get a new credit card No way.... --PB
Only Apple Account Security could help at this point. You can try calling Apple Support in Canada - you'll have to find one of the several ways, such as Skype, to call an 800 number from outside of the relevant country - and ask for Account Security and see if they can help. Or you can find a friend who speaks Chinese and ask them to help you talk to Apple Support in China. There are really no other options that I know of.
Note, by the way, that these are user-to-user support forums. You aren't speaking with Apple when you post here.
Regards. -
how can i get mountain lion reinstalled if my mac says apple id never purchased? hd failed 2 wks after wty expired, I am the original owner, put another hd in, done command-r & sys reinstalled, but it wanted to update & now am stuck. I don't mind paying for mountain lion; it is too far to get to an apple store. but, i only have one mac, so i cannot download with another mac. lots of other apple, but only one mac.
You will need to do a network recovery:
Install Lion/Mountain Lion on a New HDD/SDD
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your external hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
after the new softtware 6.1 on my iphone i losed my picture , how can i get back ? please help me
Try deleing the download and try again. It is located:
IPSW file location for Mac and Windows
If yo restore, the iPod will also be update. You can try that. Just make sure that you backup first so yo can restore from backup
iOS: How to back up -
Hi when i was updating my itunes on my laptop our kid cacelled it and now i have no itunes any where .how can i get my itunes back HELP PLEASE ?
Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/ -
How can I get my e-mail address associated with Adobe Digital Editions?
How can I get my e-mail address associated with Adobe Digital Editions?
gjortega,
Your sidekick may be relaying through a different server. If its on AT&T, it could be using cwmx.com for outgoing. However, cwmx.com only works for AT&T/Cingular EDGE customers. When on Wi-fi it won't allow you to send through it.
Many internet providers, but not all, provide an authenticating SMTP server to use when travelling. If you configured your outgoing server to use the email providers authenticating SMTP server information on a port different from port 25, you will be able to use it on most networks. Some wireless networks filter a wider range of ports, such as some work places.
This article discusses the issue in more detail:
http://docs.info.apple.com/article.html?artnum=305634
Hope this helps,
Nathan C. -
How can I get my iTunes playlists to sync with my iP4? Everything else syncs fine but my iPod is empty!
Shouldn't be difficult but can help if you tell us what options you picked on how you want to sync your music as there is more than on option/way.
-
How can i get my IPhone 5C to sync with my computer to download music?
Hello, sherlockian17.
Thank you for visiting Apple Support Communities.
Here are the best two resources I could find that would walk you through the syncing process.
iOS: Syncing your data with iTunes
http://support.apple.com/kb/HT1386
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12313
If your device is not recognized in iTunes, see the article below.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Hope that helps,
Jason H. -
How can I get my games to run smooth with apple tv. I'm getting jerky movement
How can I get my games to run smooth with apple tv?
Check your network for interference (www.istumbler.net, check router manual in regards to changing channels) and other activities possibly running in the background.
-
How can you get your facebook pictures to sync with your contacts?
take a look at the link
http://www.iphonestuffs4u.com/how-to-sync-facebook-contacts-to-iphone/ -
How can I get rid of a green box with a white check mark in it this box is covering some of my photos and on the windows icon for firefox. edit
When I search for solutions, I find several references to the backup feature of Norton 360. There also were references to MozyHome and McAfee.
http://community.norton.com/t5/Norton-360/Green-check-marks-on-icons-N360/m-p/40982
http://answers.microsoft.com/en-us/windows/forum/windows_xp-pictures/white-check-mark-in-a-green-box/71b70580-b5f1-4336-8d72-71faf1f55cd6 -
HT1420 How can I get a list of authorize computers under an Apple ID?
How can I get a list of authorize computers under an Apple ID?
How can I deauthorized a computers under an Apple ID if I do NOT have possession of that computer?
Thanks
-WilliamIt's not currently possible to see a list of authorised computers, but if you have 2 or more computers authorised then, as described on the page that you posted from, you can log into your account on your computer's iTunes (Store > View My Account, Store > View My Apple ID on iTunes 11) and 'deauthorise all' (which you can do once every 12 months) and you can then authorise/reauthorise the computers that you still have and need.
Deauthorising a computer doesn't remove any content from it, it just means that you won't be able to use iTunes downloads on it until you reauthorise it -
I have forgot my secret questions of Apple's account How can I get it back to buy some apps in apple store ?
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.
There is no need for huge print unless you are visually impaired. -
After installing Mavericks my iMac opens with the "rolling surf" desktop. I can then start my preferred desktop from a saved 'photo but when I retsart the iMac it reverts to "rolling surf". How can I get it to remember to open with MY choice rather than Apple's?
I did a little research on this, as I found some strange things with the .plist files.
It appears that Apple has changed the way that the plist files are handled, and there is now an extra step in the trashing-the-.plist-file fix:
1. hold down the option key
2. in the Go menu in the Finder, scroll down to Libary
3. in Library, find Preferences
4. in Preferences, find com.apple.desktop.plist and drag it to the trash.
5. go to Applications > Utilities > Activity Monitor
1. Sort by Process Name and look for two processes named cfprefsd.
2. Make sure you select the one that has your user account, not "root", listed as the User.
3. Click the X up at the top left to kill that process
5. restart
6. this will generate a new .plist file, so you will have to reenter your preferences.
Sorry for the confusion. Could you try this and let us know- -
How do i get free stuff on my iphone with my apple ID?
How do I get free stuff on my iphone with my apple ID. And how can I transfer stuff from itunes on my pc to my iphone?
The User Guide is available at http://support.apple.com/manuals/ or downloadable from iTunes as an iBook.
Maybe you are looking for
-
Hello Experts, I have a XSLT senario where XSL map is calling a xml file for value look ups. Can someody help me implement the senarion in PI? - Rajan
-
I have a MacBook pro that I am trying to install mountain lion on. Long story short it tells me I have errors on my hard drive that need fixing first. I can now only reboot to the os x install/time machine back up /disc utility. I don't have a ba
-
Testing of IDOC2FILE scenario of XI
Hi All, I have been with the scenario, FILE2IDOC. I triggered the IDOC from R/3 system by using WE19. Here IDOC is successfully sent and i am sure that there is no stuck in SM58 also. Then i am trying to see the Message in SXMB_MONI, there is no mess
-
I'm used to Tracktion, trying to learn Logic. When editing/mixing multimicked, multitrack recorded audio... 1) when using an edit group set in the mixer view I can cut and slide regions in all tracks and that is good. I can crossfade all tracks in on
-
I have just got this phone and I like it but there are a couple of gripes. If I go to Ovi store it's like the phone doesn't exist, there is nothing there for it, is Nokia really that embarrassed by this model? When the Nokia boffins are writing the n