How can I get "library components" for Encore? download from Adobe site is corrupted/missing files

How can I get "library components" for Encore? download from Adobe site is corrupted/missing files.  I have tried 3 times to d/l and each time problems.  HELP please!
I just want the DVD templates and buttons that would come with actual purchase of Encore.  Having creative cloud subscription should not limit this for me, right?
BTW I have CC subscription, Windows 7,

Thanks very much I have contacted them via this. Just hope they respond quickly- rather annoing! Greatly appreciated though

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