How can I get my Adobe Reader to recognize that I have purchased the PDF Pack?

I have just purchased sthe PDF Pack so I can convert a PDF to a Word document.  The Adobe Reader shows that I have signed in, but when I try to convert the PDF to Word, it asks me to Subscribe Now.  I received the verification email and verified it, but it still doesn't recognize that I have subscribed.  What can I do?

HI,
I apologize for the trouble.  We had a service maintenance on 1/10 and it is now working.
Please try again and let me know if you still have the same issue.
Thank you.
Hisami

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