How can I get my  itunes to work?

I've repaired it, tried to open it in safe mode, and taken it off completely and reinstalled it and it still refuses to open. And trying to file a claim or get in touch with apple for support has been a headache.

many thanks. With those symptoms on an iTunes 10.1 (and associated QuickTime versions) we should check to see if another program has dropped old QuickTime componentry down in your system files.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit Windows 7, open the "System32" folder.
If you have a 64-bit Windows 7, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Similar Messages

  • How can I get my itunes to work again?

    Problem Event Name:    APPCRASH
    Application Name:    iTunes.exe
    Application Version:    10.1.0.56
    Application Timestamp:    4ce4a7b6
    Fault Module Name:    StackHash_937c
    Fault Module Version:    6.0.6000.16386
    Fault Module Timestamp:    4549bdc9
    Exception Code:    c0000374
    Exception Offset:    000af1c9
    OS Version:    6.0.6000.2.0.0.768.3
    Locale ID:    2057
    Additional Information 1:    937c
    Additional Information 2:    41c1776ab7f31a2dcfa894fa30b763ec
    Additional Information 3:    d28f
    Additional Information 4:    8b3a5608e46f37a12f7f66117743e25e
    I've tried re-installing Itunes several times, but the 'Itunes has stopped working' error message still appears and itunes won't start.

    many thanks. With those symptoms on an iTunes 10.1 (and associated QuickTime versions) we should check to see if another program has dropped old QuickTime componentry down in your system files.
    First we'll need to change some view settings.
    In your Start menu, open Computer.
    In your Organise menu, select Folder Options.
    In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
    Click OK.
    Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
    Open the "Windows" folder.
    If you have a 32-bit Windows 7, open the "System32" folder.
    If you have a 64-bit Windows 7, open the "SysWOW64" folder.
    What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

  • How can I get my itunes onto my new laptop? Do I need to download itunes again or can I just copy it? My ipod classic has since been soaked in water and does not work so I cannot copy from there. Can anyone help?

    How can I get my itunes onto my new laptop? Do I need to download itunes again or can I just copy it? My ipod classic has since been soaked in water and does not work so I cannot copy from there. Can anyone help?

    You should copy everything from your old comptuer to your new one.

  • How can I get my ipod to work with itunes?

    When I connect my ipod classic into my new computer it seems that itunes does not recognize it. How can I get my ipod to work with itunes? I'm afraid to disconnect my ipod because the display is saying Do Not Disconnect.

    1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
    2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
    3. Check the USB cable
    4 Verify that Apple Mobile Device Support is installed
    5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
    6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job
    7. Check for third-party software conflicts.
    <Link Edited By Host>

  • HT201413 I have restored and updated my ipod from recovery mode however I still have the usb cord and itunes icon on the ipod when it is switched on. How can I get my ipod to work again?

    I have restored and updated my ipod from recovery mode, however I still have the usb cord and itunes icon on the ipod when it is switched on. How can I get my ipod to work again? I have updated and restored 5 times! When connected to itunes it only shows the summary page saying ipod in recovery mode.

    Fixed it!
    1. Made sure itunes software was up to date
    2. Pressed and held 'home' button and 'on-off' button at the same time for about 10 seconds till ipod reset (I hadn't done this step previously)
    3. Connected to itunes
    4. Pressed restore and update ipod
    Update successful and ipod taken out of recovery mode

  • I recently transferred my ipnone service from at&t to another carrier the phone worked fine until i tried to up it with itunes i now have a frozen itunes logo and a plug on the screens my phone is a iphone 3g how can i get my phone to work again?

    my ipone 3g is frozen with aitunes logo and plug after i tried to update it from apple. the phone worked fine even thou i changed carriers from at&t to Simple celleur. How can i get my phone to work?

    As AT&T has not officially unlocked your phone it must have been hacked to use another carrier.  So when you updated it has relocked itself to AT&T. There is no official unlock so this will happen anytime you update.

  • HT4623 how can i get my iphone to work without itunes

    how can i get my iphone to work without itunes

    You don't need a computer at all to activate and use a phone running iOS 5 or 6.
    Turn it on, go through the activation steps on screen, and you're up and running.
    Are you having some kind of problem you'd like help with, or is this just a hypothetical question?

  • How can i get the itunes and apps store icon on my ipad desktop?

    How can i get the itunes and apps store icon on my ipad desktop?

    Google are supposed to be working on an iPad maps app.

  • I am a new ipod touch user; have gone through all the dowload/install stuff, plugged the device into my computer but ipod screen still shows plug in to tunes.  I am totally computer useless - how can I get my ipod to work, please?  Charles Jones.

    I am a new ipod touch user; have gone through all the dowload/install stuff, plugged the device into my computer but ipod screen still shows plug in to tunes.  I am totally computer useless - how can I get my ipod to work, please?  Charles Jones.

    You did install the latest iTunes (10.5) right?  If the problem was that iTunes does not see the iPod try:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
    or
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

  • How can i get the itunes off of my old iphone if the files on my computer have been erased?

    How can i get the itunes off of my old iphone if the files on my computer have been erased?

    1) ensure iTunes is authorized for your iTunes store account(s)
    2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
    3) sync the device
    iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.
    above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer.

  • Updated to IOS 5.0.1 and now if I tap on a game icon instead of opening the game a grayish color comes over it and nothing happens. How can I get my games to work again?

    Updated to IOS 5.0.1 and now if I tap on a game icon instead of opening the game a grayish color comes over it and nothing happens. How can I get my games to work again?

    Purplehiddledog wrote:
    I do backup with iCloud.  I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud. 
    I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
    I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever.  Is that right?
    In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
    If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

  • I have just won an iphone 3gs in a raffle but when i put in my sim it tells me that it is not supported how can i get the iphone to work

    I have just won an iphone 3gs in a raffle but when i put in my sim it tells me that it is not supported how can i get the iphone to work?

    In that case the procedure assuming it is a PAYG phone is to get an o2 PAYG sim, put £20 on it and then make a few calls making sure you leave £15 on the sim to pay for the unlock. Then there is an online unlock request form on the o2 site just fill this in. It takes between 1-14 days and you get a message from o2 telling you how to complete the official unlock through iTunes.
    I got my o2 unlock in nov 09 so this is not just opinion.

  • How can i get the ipad to work because my little brother put a password on it and it now is blocked and cant get into it ???

    how can i get my ipad to work because ,y little brother put a password and cant get into it ???

    You must restore the iPad with iTunes.

  • I am using windows xp.  it tells me my itunes library is locked or i don't have permission to write. How can i get on itunes?

    How can I get into itunes? This only happens for one user account ..itunes works on othr user accounts on the same computer.

    having the same problem on Windows 7

  • How can i get to itunes to store all data on an external drive

    how can i get to itunes to store all data on an external drive rather than the drive ITUnes run off. I can get photos and music off but my apps and movies seem to go to the drive where itunes is run from?

    See if this helps:
    http://support.apple.com/kb/HT1364

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