How can I get my mail to open and close it stopped working

Help! I was able to open and view email last night. I played a new game for several hours and when I went to shut down my computer and it wouldn't allow-it said the mail program was preventing. I tried to open the mail and now it won't open. So I can't turn off my computer-I just close the lid and it goes to sleep. How do I handle this.

Hi Matt,
thanks for replying to my question about getting mail directly into my mailbox.I don't know what went wrong but I only seem to have received the very last part of your reply which refers to Push.Would you be very kind and try to send it again.
Many thanks Judith

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Hi Rick,
do you mean I could get a direct download link to After Effects 11.0.4? So I don't have to run this patch that never seems to work?
Hard to believe all the Adobe tech support guys I've spoken to wouldn't have mentioned that, I've spent hours and hours on the phone already....
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thank you

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Original message----
From : [email protected]
Date : 25/01/2015 - 11:53 (GMTST)
To : [email protected]
Subject : How can I get RAW pictures to open in PSE 12 and PSE 13? I have installed the plugin 8.7.1 but it wont work with either.
    How can I get RAW pictures to open in PSE 12 and PSE 13? I have installed the plugin 8.7.1 but it wont work with either.
    created by susanl96972449 in Photoshop Elements - View the full discussion
Hello, I have been experiencing similar problems and followed the suggestion and yes, the raw icon comes up as illustrated but there is nothing there to indicate any further action can be taken. So I am presuming that means it is installed and no further action required?
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