How can I get Verizon to return my memory card- There screw up

Question

After screaming about 1x a week with this new pre-paid SAMSUNG phone, I finally was able to get the store to take the phone and replace it.  Sadly, I was so frustrated with Verizon for my phone never working, and  getting the run around, that I was glad to get the "we will get you a new one".
Wasn't happy that they can't just give me a new one off the wall. (that would be 50 bucks please. (phone was 30 days old).
SO, The guy behind the counter advised me, I would get a new one.  Took battery, I asked if  things were backed up, and he said "yes", the backup synch was set up. "like OK".
So, removed battery and the lid, and the case I bought for it, took my old phone and said wait for new one. (came in today).
I didn't even think of getting my 8GB memory card from the old phone at the time I left the store.
This was 3 days ago (26th of Dec). Today, my new phone came in, it was not synching, not doing the backup right, and then I realized my memory card was not there.
Nicely called the help desk thinking I was calling the store where i returned the phone.  NOPE, got tech support in a different state after 14 minutes of listening to switch witch and running around with button pushing. Just to be told "contact the store diectly".
Headed to store, advised of what happened, and the cheerful guy with hte IPAD, typing your name, pretty much said " to bad".  It's goneft
No help. Just me trying to stay calm, after the head-aches with this phone.  And now I am out an 8GB memory card, that Verizon, in their haste, never took time to remove (but did the battery), and I forgot to remove it myself.
Now, I want Verizon to replace the memory card.  Their phone was bad, every week complained about this phone, and in 30 days, I now had to get it replaced.
I take error in not remembering to get it. BUT, figured the techs behind the scenes would have thought of this.
Anyone know of whom I can contact to ask VZN for a new card?  I lost some vital pics and info from my realtor, and have to bite that, but this wouldn't have  happened, if I could have gotten some satisfactory service, and I still ended up 3 days without a phone.

Answer 1

I admit, I did screw up for not checking. I was just soo steamed with the customer support and going back and forth with phone and offices in Charleston, SC and here in VA, I was just getting frustrated with this phone that i had for 1 week, and couple with the craziness of the hustle trafflc of customers during the holidays.
Just a lot of crazy here, but my new phone is in, I had to get the service center to  reset things, as the backup synch wasn't right, and I will get a new card.
I just wanted a new phone that worked, and oversaw the issues.  This isn't the first time I had to return a phone, but last time, it was a slower pace, and no issues, and I  reminded myself to get the card out.
Got 99% of my contacts. Just wishing there was somehow to track the phone, and have hope, but it was nothing that was life critical.. And cost of new cars is cheap.
Chalk up to "pay attention"....  but oh, the frustration of 6 visits to the stores in 32 days I had that phone.  Ahh!
Happy New Year, and thanks for the replies....