How can i make Apple review a refund for a delaminated bottom case of my macbook november 2009 model? They more than implied that it is a design flaw anyway

How can i make Apple review a refund for a delaminated bottom case of my macbook november 2009 model? They more than implied that it is a design flaw anyway. They make it so hard to send a possible review of such.

http://www.apple.com/support/macbook-bottomcase/

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