How can i re-install my adobe photoshop elements?

How can i re-install my adobe photoshop elements?
invalid serial number. I first installed in several years ago, but "something automatically updated it"  I have the current serial number, and it isn't working! Please and thank you

Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with Bindiya. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Bindiya: Hello! Welcome to Adobe Customer Service.
Nicole Ramirez: thank you for responding.....
Bindiya: Hi Nicole.
Bindiya: I understand that you are unable to activate Photoshop. I will be glad to help you with that.
Nicole Ramirez: ok~~~~
Nicole Ramirez: does my situation make sense?
Bindiya: Yes, please stay online while I check this for you.
Nicole Ramirez: ok..........
Bindiya: Thank you for staying online.
Nicole Ramirez: no problem........
Bindiya: May I have the serial number of your product?
Nicole Ramirez: REMOVED
Bindiya: Thank you for the serial number.
Nicole Ramirez:
Nicole Ramirez: hope to get a increase of a program before the years end. Funds are tight right now.
Bindiya: Please stay online for 2-3 minutes while I check this for you.
Nicole Ramirez: ok........ i am guessing, you are helping more than one guest/customer.
Bindiya: Thank you for your patience.
Bindiya: May I know the exact error you are getting?
Nicole Ramirez: invalid serial number. I know how to NOT use the hyphens and am using the correct numbers.
Nicole Ramirez: so the error is: invalid serial number
Nicole Ramirez: i get two options in the pop up window. I have a serial number for this product OR... I want to try adobe photoshop elements free for 30 days. I have had it i believe about 5 years now.
Bindiya: Nicole, I would like to inform you that Photoshop Elements 6 is an older version and we have not tested on Windows 7. Hence, it might be the reason you are getting invalid serial number.
Bindiya: It is compatible only on Intel Pentium 4, Pentium M, or Intel Centrino 1.3 GHz (or compatible) processor.
Bindiya: The current version is Photoshop Elements 12.0. You can able to upgrade from 6 to 12 at less price.
Nicole Ramirez: do you have a link?
Bindiya: Just to confirm, which link are you referring to?
Bindiya: If you still want to use Photoshop Elements 6, then I would suggest you to visit our forum link. I will provide you with the forum link.
Bindiya: Please click here to see the forum.
Nicole Ramirez: i already did that and they instructed me to come here.
Nicole Ramirez: several knew what i should do....
Nicole Ramirez: anyway, that is what the forum told me to do.
Bindiya: In this case, I would request you to post your query in forum and our expert will contact you back.
Bindiya: The price of upgrade version is US$79.99.
Nicole Ramirez: guess not with no job presently....

Similar Messages

  • How can I repair organizer in adobe photoshop elements 6.0?

    I ran the optimizer in Norton and after that I couldn't get to the organizer in adobe photoshop elements 6..  When I try to reinstall the program it says to "insert disc 1".  (I am sure you know because lots of people with adobe have this same problem) There is only on CD installation disc named Adobe Photoshop Elements 6. Like a dope I went to the welcome page and clicked it to open with the organizer (which is broken).  So now it sure won't open.  Before I got the message that it had to close and was so sorry!!
    Now I would like to know if I can uninstall 6 and if I do will it come back exactly as it left or will it be repaired and would my slideshow still be there? I've  only spent a year making it and it was just about ready to make a DVD.
    Would appreciate any help.

    Thank you, thank you, thank you!!!!!
    I just uninstalled and re-installed as you suggested.  As far as I can tell everything is there. I got so happy with the uninstall & re-install   that I did the same for the Adobe Premiere Elements. As I said I have been working on family pictures slideshow (family pics that I only have one set of and want to give to 4 children) for almost a year.  I have put classical music to it (because that is what I like).  I have it ready to send to Premiere Elements to make a DVD.
    You have saved me many hours of redoing. Thanks again.

  • How can I transfer older licenses - Adobe Photoshop Elements and Adobe Premiere ( 9,10 or 11 ) to daughter's computer ?

    So she can use at home to learn ?   
    I am using Ver 12 and my non profit has multiple licenses Premiere Pro CC 
    The Seller said " I bought it ( Photoshop Elements and Premiere Elements ) and upgraded to the next version.  It was installed once so it is like new. "
    Any problems in transferring both older licenses to my daughter ?

    It is not clear to me what the situation is as far as who owns what, but if the older versions were used to purchase upgrades to the newer versions then whoever owns the newer versions probably doesn't want to give up the licenses to the older versions because they will lose the ability to reinstall if they no longer own the versions that qualified them for the upgrade.
    As far as transferring licenses goes, see the following:
    Transfer an Adobe product license

  • I Have a Macbook Pro that does not have a disk drive.  How do I install the Adobe Photoshop Elements 11 that came with the Epson scanner I purchased.  I registered the S/N and I can't find the Free download anywhere only trials.

    I Have a Macbook Pro that does not have a disk drive.  How do I install the Adobe Photoshop Elements 11 that came with the Epson scanner I purchased.  I registered the S/N and I can't find the Free download anywhere only trials.

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Can I install my adobe photoshop elements II on more than one computer?

    Can I install my adobe photoshop elements II on more than one computer?

    Yes, you can install and activate it on a maximum of two computers, Mac and/or Windows.

  • How do I log in to Adobe Photoshop Elements 13?  I have windows 8.  Just installed and says done correctly.  /B

    how do I log in to Adobe Photoshop Elements 13?  I have windows 8.  Just installed and says done correctly.  /B

    BRIAN; THANK THE LORD FOR GOOD PEOPLE LIKE YOU THAT HELP OTHERS. ADOBE PHOTOSHOP TECH SUPPORT IS THE WORST TECH SUPPORT I HAVE EVER SEEN. I CALLED THEM AND 2 TIMES I TALKED TO INDIA OR WHEREVER, AND COULD NOT UNDERSTAND THEM. THE THIRD CALL  I WAS TALKING TO A GUY AND WAS DISCONNECTED. I TRIED TO CONTACT TECH SUPPORT ON THE NET AND THAT WAS NOTHING BUT A PROBLEM AND COULD NOT GET MY MESSAGE THROUGH. I CALLED ANOTHER # AND THEY WANTED TO CHARGE ME. THAT'S BAD. I JUST PURCHASED THE ELEMENTS 13 AND THERE IS 0 TECH SUPPORT. THANKS AGAIN BRIAN. """DINO"""

  • How can I un-install my adobe premiere Pro CC 2014, I can not do this in the normal way because this program is not in the UN-INSTALL list?

    How can I un-install my adobe premiere Pro CC 2014, I can not do this in the normal way because this program is not in the UN-INSTALL list?

    http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

  • I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    jessicar
    Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
    Contact Customer Care
    Photoshop Elements
    Adobe ID, Signing In
    Adobe ID, Sign In, Account Help
    Chat Panel
    If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
    Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
    Before the above consider....
    a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
    question got posted in the Adobe Premiere Elements Forum.
    b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
    Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
    Photoshop Elements 12 in your list to reveal the serial number.
    c. Do the install with antivirus and firewall(s) disabled.
    ATR

  • How can i view eps files in photoshop elements 11?

    how can I view eps files in photoshop elements 11?

    Hi,
    Please refer to this blog by Adobe
    http://blogs.adobe.com/pselements/open-eps-files-in-photoshop-elements-11/

  • I need to know how to reload  my copy of Adobe Photoshop Elements 11

    i Need to know how to reload my copy of Adobe Photoshop Elements 11

    if you're asking for the pse 11 installation file and if you follow all 7 steps you can directly download a trial here:  http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
    and activate with your serial number.
    if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies. 
    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 
    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

  • I bought a Sony alpha 77II and can not open RAW in adobe photoshop elements 12.

    I bought a Sony alpha 77II and can not open RAW in adobe photoshop elements 12. Image data converter is not ok because of to much pre defined colour management, suggestions ?

    [discussion moved to Photoshop Elements forum]

  • I AM TRYING TO INSTAL THE ADOBE PHOTOSHOP ELEMENT 10, BUT IT COMES A NOTE SAYING TO GET THE ADOBE SUPPORT ADVISOR, I TRIED THEY SAY IT HAS BEEN DISCONTINUED, I BOUGHT THE LICENSE AND A NEW APPLE COMPUTER AND NEED TO INSTAL IT,

    I AM TRYING TO INSTAL THE ADOBE PHOTOSHOP ELEMENT 10, IN A NEW APPLE COMPUTER, BUT IT COMES A NOTE SAYING THAT THE INSTALATION WAS NOT ABLE TO INITIALIZE, AND THAT  I SHOULD DOWNLOAD THE ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM.  I DID IT BUT IT SAYS THAT IS HAS BEEN DISCONTINUED,

    start at the top and work your way down applying applicable fixes until your problem is resolved.
    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
    if, your error is:
    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
    first, rename OOBE Folder to OOBE.old.
    to find OOBE:
    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
    32 bit win OS: Program Files \Common Files\Adobe\OOBE
    mac os: HD>library>application support>adobe>caps
    mac os: USER>library>application support>adobe>OOB
    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
    if you're using a dvd to install:
    copy the disc contents to a desktop directory and install from that directory.
    if you're using a mac:
    1. Try to Create a new user account in Mac with Administrator Priviledges.
    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
    5. Start the installation again.
    if everything applicable above fails, check your installation logs:
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

  • How can I make a mural in photoshop elements 6?

    How can I make a mural in photoshop elements 6?

    You can have options of creating greeting cards, photobook, photo collage rather than having an option of mural. You can use different templates layouts of the application to create a mural like creation.
    Thanks.

  • Installing the Adobe Photoshop Elements 10 program

    Is only disc 1 required to install the Adobe Photoshop Elements 10 program? Because when promted to put the 2nd disc in & clicked continue it pops back that the program has successfully installed. I ask because I'm having issues saving a slide show, (WMV file). It gets to about 60% saved and stops??? I even tried installing a 2nd time

    Install Premiere Elements, Photoshop Elements
    For specific issues regarding functionality of the program, ask on the associated forum.
    Mylenium

  • How can I remove an object using Photoshop Elements 7?

    How can I remove an object using Photoshop Elements 7?

    You could probably use the 8 point garbage matte in this situation. I personally think the 8-point garbage matte is a bit cumbersome, but it should get the job done.
    1. Use the Razor Blade tool to place a cut before and after the shot with the bottle.
    2. Select the bottle clip.
    3. Press and hold Shift + Option, then drag the bottle clip up one track. This should create a duplicate clip directly above your original clip. (I'll refer to this duplicated clip as bottle2.)
    4. Locate the 8-point Garbage Matte filter and apply it to bottle2.
    5. Locate the Gaussian Blur filter and apply it to bottle2.
    6. Control click bottle1, and uncheck the "Clip Enable" setting from the shortcut menu. This will disable that clip.
    7. Double click bottle2 to load it into the Viewer. Then select the Filter tab.
    8. For the Garbage Matte filter, you'll notice 8 rows of numbers, these are the current locations for the control points, which you should be able to see in the Canvas. Start with point #1, and click the "+" button in the filters area, then in the Canvas click and drag to move the point. When you release the mouse button, you'll need to reclick the "+" button in the filters tab. Repeat these steps until you've isolated the bottle.
    9. Feather the edge of the matte.
    10. Adjust the Blur amount.
    11. Reenable bottle1. Playback the clip and make any necessary adjustments.
    Depending on your experience with Motion, you might also want to try sending bottle1 to Motion, then use Motion to control the layering.

Maybe you are looking for

  • ALV Grid Download to Excel - Columns in wrong order

    I'm using the object cl_gui_alv_grid to output an ALV grid to the screen.  I've populated the field catalogue as follows: wa_alvfieldcat-col_pos = 1. wa_alvfieldcat-just = 'L'. wa_alvfieldcat-reptext = 'Customer Name'. wa_alvfieldcat-scrtext_s = 'Cus

  • QOS File to SOAP scenario

    I have a File to SOAP scenario which processes a file with many records and calls a webservice once per record. The QOS of the sender File adapter is set to 'Exactly Once' but the SOAP messages have QOS 'Exactly Once In Order'. I would like the SOAP

  • How to make my program forcefully errror

    hi 2 all how to make my program forcefully error out even i have to get data regards siva

  • My iPod touch has been deactivated how to do to reactivate it

    Hi my ipod touch has been desactivated How to to to re activate it

  • Alot of problems with Muse CC ,-

    Footer , Dropdown Menu coloring ,- Diasshows ,- .. To many problems ,- and i follow all instructions on video totureals. I go back to Dreamweaver and mabye visit Muse again when your finnish troubble shooting ..  This program is a great , when it all