How Can I report a Production Error

When I want to report a Production error in Support portal, I got a error like this
Currently you do not have authorization to use this function. To request the authorization, please contact one of the administrators at your company:
     S0004554480           Bool
But I am Bool actually, it's myself. how can I handle it? Does any know it?
Any response is appreciated.

Hi,
As per your query you are not authorised user to log a compliant on SAP Workplace. Please contact your old SAP Basis person who is working earlier you. If you are not getting any support form him then sand a latter to SAP through your Director or CEO who is responsible person. Then sap will enquiry over the phone and ask some hardware information to you, if you fullfil then the will assign the password or create new user for you.
Anil

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