How can i reset my securtiy questions while the is no option for rescue email ?

i know the basic way to rest a secrity quetions but whats bothering me is that i cant download any paid app from my i phone till i answer my securty qeustions which i dont remember and whenever i go to https://appleid.apple.com and enter my ID i dont have the rescue email option to add an email or the change my securty questions option too , please help

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(88481)

Similar Messages

  • HT5312 How can I reset my security questions if I don't have a rescue email address

    How can I reset my security questions if I don't have a rescue email address. Because i just put an itunes card on my account but can't use it because I dont know my security questions. Please help

    Try the ExpressLane: https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and then you have choices to communicate.

  • HT5312 how do I reset my security questions if I don't have a rescue email address?

    how do i reset my security questions if i don't have a rescue email address set up?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87417)

  • HT5312 How do I reset my security questions if I don't have a rescue email?

    I purchased a new Macbook Pro and got a free student gift card with it. I need to buy pages and keynote for classes but can't use the card because I need to answer my secuirty questions, and I don't remember either of the answers. It says you can use your rescue email to reset the questions but I don't have a rescue email and it doesn't say how to set one up with an already registered Apple ID anywhere. How can I create a rescue account or reset the questions without a rescue email?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Unable to reset my security questions because there is no option of rescue email.

    I can't reset my secruity questions or get the answers to them becuase there is no option to ruscue email can I get some help?

    The reset link only appears if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the link (you won't be able to add a rescue email address until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • How can i reset my security questions in the app store?

    Im having trouble getting a app on my new mac pro and I cant remember my security answers. Is there anyway to retrieve them or reset them?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106958)

  • HT201363 How can i reset my secuity questions if when i click send to resuce email it wont send ?

    What should i do ?

    Try logging out then back in. If that doesn't work then you may want to check any email addresses that you may have set as a rescue. If you are still unable to reset yourself you can call apple and have them help you reset your security questions and information. They will need to verify you are the account holder before they can help though.

  • How do i reset my security questions if i don't have a rescue email address?

    I am having trouble with my Apple ID account. I want to purchase a song but am asked to provide answers to my security questions, which I have forgotten....and I didn't create a rescue email address. What do I do? And why can't I just be sent the answers or a reset link to my primary email address?

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • How do I reset my security questions when I do not have a rescue email

    Hi guys
    I have forgotten my answers to the security questions further more I did not provide the rescue email. I have looked all over the stupid support site in order to send them an email since they said that they will have to do it. Please someone let me know what or how can I solve this problem

    Try this discussion...
    https://discussions.apple.com/message/21889182

  • HT5312 How do I reset my security questions?  I did not provide a rescue email...

    I cannot access my iTunes account because I forgot the answers to my security question. I don't have a rescue email

    You won't be able to add a rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 how do i reset my security questions if i don't have a rescue email? i have had my account for about 1 year and i don't know how to set up a rescue email.

    i just want to know how to make a rescue email adress and change my security questions after having my account for about 1 year and no rescue email.

    If you're able to correctly answer two of the questions, go back to the article you asked this question from and follow the instructions. If not, go back to it and use the link in the Additional Information section to ask Apple to reset the questions.
    (100308)

  • HT5312 How do I reset my security questions when I do not have a rescue email address?

    I want to buy something for the first time on my iPad but I have to answer security questions. I don't remember the answers nor do I have a rescue email address. Is there some other way besides calling apple?

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • How can I reset my security questions?  The email address listed to send the reset information to is no longer active.

    My security questions need to be reset.  The email address used to set up the account is no longer active so I cannot get access to the security question reset information.

    You will need to call Apple at 800-275-2273 and ask for the Account security department.  They will have you sign into the My Apple ID site at id.apple.com using the Manage Apple ID button and generate a temporary support pin.  It can be found in the lower left corner of the Password and Security section once you log in.
    Once you give them the support pin, they will ask for one other piece of information from the account in order to verify that you own it.  This can either be one of the current security questions, the credit card linked to the account, a device serial number, or a device verification code that they can send you.
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  • How do I reset my security questions when I don't know my rescue email?

    I went to get rid of my credit card information on my account in favor of using gift cards, when I was asked my security questions. This had never happened before but i answered to the best of my abilties and the answers came up as wrong. Below I was asked if I wanted to have the answers or reset instructs sent to my email, but the email with only the first letter showing didnt match the only email I have ever had. How do I get onto my account?

    See Here.  Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT5312 I cant reset my security questions even though I have provided a rescue email address and it is verified

    I can't reset my security questions even though I have provided a rescue email and it os verified

    1)  Apple ID: All about Apple ID security questions
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

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