How can I restore my data from iTunes?  It won't recognize my Password.

The Apple Store reset my iPhone 4 today and told me that I would be able to restore all of my data via iTunes restore.  I have been going crazy because the "restore from backup" will not recognize my password.  All other aspects of iTunes recognize it, but not Restore.  Any help would be greatly appreciated.
Zeker99

Quit iTunes if it is running. Transfer your iTunes folder from the /Music/ folder on the old computer to the /Music/ folder on the new computer.
You can connect the two computers using Firewire and Target Disk Mode.

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