How can I retrieve my daughter's itune account with suffle

My daughter used to have a shuffle, well two, lost both, but that is not the question. She had money on her itune account but now we cannot figure out how to find the balance - the account used to automatically come up when the shuffle would sync. But now she doesn't have the shuffle and I do not remember her user/login - how can I get tech support to locate the account info?
Thanks!

Start here:
https://iforgot.apple.com
That site offers several ways to recover an Apple ID and password.
Good luck.

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