How can i solve the vpn server could not be found error on my iphone 5s?

how can i solve the vpn server could not be found error on my iphone 5s?

FWIW, back at work we have a Palo Alto Networks firewall and VPN. Have configured both the iPhone and the iPad with the pertinent details.
If I connect while in the premises (same LAN), connection is instantaneous and flawless.
If I connect while away, no matter which external network, the first attempt to connect ALWAYS fails with a NOT FOUND error. Yet if I try again immediately after, it ALWAYS connects with no further issues.

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