How can I tackle error 4960 while downloading Master Collection CV5?

I'm using a Macbook Pro. It took some 40 hours over 3 days to download CS5 (thorugh wifi) and at the end of it...it showed me the following error....
The following disc images could not be opened
Image Reason
MasterCollection_CS5_ error -4960
Now it just say Extracting...it might take a while!!!
Is this error because i did not download at one go? Pl help... I do not want to go through the ordeal of another download!!

if your still having problems downloading i figured it out. the download you first tried was interrupted and didnt download completely so what you have to do is
1) in the top right of a mac click search and search for MasterCollection_CS5_ (or what you error is IE photoshop_12_1 ect...)
2) the click "show all in finder"
3) look for the .dmg file "MasterCollection_CS5_.dmg" and delete it
4) try to down load again WITHOUT interuption.

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^

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Team Lenovo,
I am having problem with TVSU 4.0 on a Windows 7 64 bit system where it gets to about 17-18% and consistently gives me "An error occurred while downloading packages"
I've made sure no firewalls are active. Am not using an Proxy servers and have turned off "automatically detect settings" in Internet Options. I've tried to uninstall and reinstall and no change. I've also tried to run as an Administrator and no luck either.
I reviewed the logs that are located at:
C:\Program Files (x86)\Lenovo\System Update\logs
I've highlighted in BOLD the entries below I feel may be the issue, but not sure how to resolve it. I did notice download.lenovo.com link when I try to reach it directly shows file not found???
[ThinkVantage System Update build: 2009-10-19 4.00.0024]   2/5/2011 4:13:45 PM
Info   2011-02-05 , 04:13:45
   at Tvsu.Environment.EnvironmentManager..ctor()
   Message: Starting Environment Manager...
Info   2011-02-05 , 04:13:45
   at Tvsu.Nls.NlsResources..ctor()
   Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe   2011-02-05 , 04:13:45
   at Tvsu.Sdk.SuSdk.StartApplication()
   Message: Application runs with the framework: 2.0.50727.4952
Info   2011-02-05 , 04:13:45
   at Tvsu.Engine.DataBase.InitializeDataBase()
   Message: Initializing the DataBase from file: updates.ser
Warning   2011-02-05 , 04:13:45
   at Tvsu.Gui.Util.Tools.get_SystemVendor()
   Message: The vendor was resolved to THINK
Info   2011-02-05 , 04:14:11
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info   2011-02-05 , 04:14:11
   at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Direct connection found
Info   2011-02-05 , 04:14:11
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Task.Task.Start()
   Message: The current process is:HelloProcess
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PreProcess HelloProcess
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the StartProcess HelloProcess
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
   Message: The chm help file is already present in the system
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: The test.properties file was not found, the normal Hello process will continue.
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: HelloProcess Started
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Client level: HelloLevel_8_05_80
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
Info   2011-02-05 , 04:14:11
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Connection settings bean found for download.lenovo.com
Info   2011-02-05 , 04:14:11
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: UDF download status is -> Failed
Severe   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Could't connect to the HelloServer, no UDF file was downloaded
Info   2011-02-05 , 04:14:11
   at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
   Message: Running egather minimal.....
Info   2011-02-05 , 04:14:11
   at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
   Message: Setting PROCESSING status.
Info   2011-02-05 , 04:14:11
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info   2011-02-05 , 04:14:11
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info   2011-02-05 , 04:14:14
   at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
   Message: RC eGatherer: 0
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: MTM received from eGather: 4389AB8
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): EN
MTM: 4389AB8
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PostProcess HelloProcess
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Task.Task.Start()
   Message: The process HelloProcesshas been finished.
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Task.Task.StartExecution()
   Message: PostTask
Info   2011-02-05 , 04:14:14
   at Tvsu.Sdk.SuSdk.GetSystemProperties()
   Message: Return the System Properties
Info   2011-02-05 , 04:14:14
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   Message: Get Applicable Updates
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Task.Task.Start()
   Message: The current process is:HelpCenterQuestProcess
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PreProcess HelpCenterQuestProcess
Info   2011-02-05 , 04:14:14
   at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
   Message: Setting DONE status.
Info   2011-02-05 , 04:14:14
   at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
   Message: Setting PROCESSING status.
Info   2011-02-05 , 04:14:19
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Creating a new Connection Settings Bean instance to Host: www-03.ibm.com
Info   2011-02-05 , 04:14:19
   at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Direct connection found
Info   2011-02-05 , 04:14:19
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the StartProcess HelpCenterQuestProcess
Info   2011-02-05 , 04:14:19
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
   Message: Launching Egather
Info   2011-02-05 , 04:14:19
   at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
   Message: Running egather complete.....
Info   2011-02-05 , 04:14:19
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
   Message: Launching HelpCenter
Info   2011-02-05 , 04:14:19
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info   2011-02-05 , 04:14:19
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info   2011-02-05 , 04:14:19
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   Message: Setting QuestResponse Path to: C:\Program Files (x86)\Lenovo\System Update\session\QuestResponse.xml
Info   2011-02-05 , 04:14:19
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   Message:
Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Info   2011-02-05 , 04:14:19
   at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Severe   2011-02-05 , 04:14:19
   at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>4389AB8</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
   Exception:
       Message: The underlying connection was closed: An unexpected error occurred on a receive.
       Type: System.Net.WebException
           at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Info   2011-02-05 , 04:14:19
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   Message: Exception setting the request content
Info   2011-02-05 , 04:14:19
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   Message: Tvt.FileDownloader.DownloadException
Exception setting the request content
   at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Severe   2011-02-05 , 04:14:19
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
   Message: An error ocurred while contacting the help center
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info   2011-02-05 , 04:14:19
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PostProcess HelpCenterQuestProcess
Severe   2011-02-05 , 04:14:19
   at Tvsu.Engine.Task.Task.StartExecution()
   Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info   2011-02-05 , 04:14:20
   at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
   Message: Setting FAILED status.
Info   2011-02-05 , 04:14:20
   at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
   Message: Error while downloading packages.
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsu.Gui.Util.ProgressThread.InitSearch()
Info   2011-02-05 , 04:14:20
   at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
   Message: Showing ERROR Message: < An error occurred while downloading packages.

Thank you for the reply. I already have NET. Framework 4.x installed and I stil have the same problem.
I looked at the logs again and I believe the issue is that I can not download this file:
https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Can someone try that link and see if they get anything? I keep getting in my browser "file not found".
    at Tvsu.Engine.Process.HelloProcess.Start()
   Message: HelloProcess Started
Info   2011-02-07 , 09:23:47
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Client level: HelloLevel_8_05_80
Info   2011-02-07 , 09:23:47
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Info   2011-02-07 , 09:23:47
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
Info   2011-02-07 , 09:23:47
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Connection settings bean found for download.lenovo.com
Info   2011-02-07 , 09:23:47
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Info   2011-02-07 , 09:23:47
   at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
   Message: Setting PROCESSING status.
Info   2011-02-07 , 09:23:47
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: UDF download status is -> Failed
Severe   2011-02-07 , 09:23:47
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Could't connect to the HelloServer, no UDF file was downloaded

An error occurred while downloading the firmware

I have several AirPort's in my home network that have available firmware updates, according to the Airport Utility version 6.3.2 of my iMac (running Mavericks), but cannot update them because I keep getting an error saying "An error occurred while downloading the firmware". Needless to say that my iMac, and my home network, have an active and very decent Internet connectivity.
My Time Capsule has firmware version 7.7.2 and an AirPort Express has firmware version 7.6.3. I have another Airport Express running with version 7.6.4 that does not needs an update. Every time that I try to update the AirPort devices that report an available update I keep getting the same download firmware error message. This has been going on for days. How can I update these two AirPort devices, or fix my AirPort Utility?
In the directory /Users/me/Library/Application Support/Apple/Airport/Firmware there is a file called version.xml. If I rename it, and restart the AirPort Utility, my AirPort devices would not report an available firmware upgrade. I tried resetting both AirPort devices and trying to re-update the firmware but keep getting the same error message. Any help will be greatly appreciated. Thanks.

Are you behind a firewall or double NAT??
What is the device that is immediately plugged into the main modem or router? Has that one been able to update?
It is plugged in of course isn't it.. no nasty join wireless anywhere??
The best way to work around these sort of problems is to simplify the network.. Plug each device directly into the main router.. by ethernet. You can trigger the firmware upgrade by wireless but use ipad or iphone version of airport utility and see what happens.

An error occurred while downloading Mountain Lion OS

An error occurred while downloading Mountain Lion OS and can't download it anymore. Please advise on how to resolve this problem. Thank you

I have followed these steps :
- Sign out of the App Store (in the Store menu)
- Quit the App Store
- In Finder - Go>Go to folder... (or Apple-shift-G)
- Paste in the following "~/Library/Caches/com.apple.appstore"
- It will take you to a folder. Delete the whole folder and empty the trash.
- Launch the App Store. Sign in and then reclick the Mountain Lion buy. It won't charge you again.
Then I restart my system in safe mode. And downlad installer again
This time it is installed. And I am really happy

TVSU problem - "An error occurred while downloading package"

During packages retrieval at about 17% TVSU displays message box: "An error occurred while downloading package".
In the Event Viewer I can see error event with id 36871, source Schannel and description:
"Critical error during authentication of SSL client. Internal error code: 10013" (translated by myself from my native language)
TVSU 4.00.0046, T410, Windows 7 Enterprise, x64, SP1, IE9.
Have you got any ideas how to solve this problem?
Regards,
Wojtek
And last lines from my TVSU log:
Info   2011-05-11 , 11:39:12
   w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   Message:
Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Info   2011-05-11 , 11:39:12
   w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Severe   2011-05-11 , 11:39:13
   w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>2518EYG</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
   Exception:
       Message: Połączenie podstawowe zostało zakończone: Wystąpił nieoczekiwany błąd przy odbiorze.
       Type: System.Net.WebException
           w System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   w System.Net.HttpWebRequest.GetRequestStream()
   w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Info   2011-05-11 , 11:39:13
   w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   Message: Exception setting the request content
Info   2011-05-11 , 11:39:13
   w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   Message: Tvt.FileDownloader.DownloadException
Exception setting the request content
   w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   w Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   w Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Severe   2011-05-11 , 11:39:13
   w Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
   Message: An error ocurred while contacting the help center
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   w Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   w Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info   2011-05-11 , 11:39:13
   w Tvsu.Engine.Task.Task.Start()
   Message: Executing the PostProcess HelpCenterQuestProcess
Severe   2011-05-11 , 11:39:13
   w Tvsu.Engine.Task.Task.StartExecution()
   Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           w Tvsu.Engine.Task.Task.Start()
   w Tvsu.Engine.Task.Task.StartExecution()
Info   2011-05-11 , 11:39:13
   w Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
   Message: Setting FAILED status.
Info   2011-05-11 , 11:39:13
   w Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
   Message: Error while downloading packages.
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           w Tvsu.Engine.Task.Task.StartExecution()
   w Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   w Tvsu.Gui.Util.ProgressThread.InitSearch()
Info   2011-05-11 , 11:39:13
   w Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
   Message: Showing ERROR Message: < An error occurred while downloading packages. >
Info   2011-05-11 , 11:39:16
   w Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
   Message: RC eGatherer: 0

w454385,
What is your TVSU version? There was a glitch yesterday and it's fixed. I guess your case may be related to that incident.
Check out these 2 threads. They are actually having same solutions.
http://forum.lenovo.com/t5/ThinkVantage-Technologies/Thinkvantage-System-Update-3-14-0031-Failure/td...
http://forum.lenovo.com/t5/ThinkVantage-Technologies/System-Update-4-odd-behavior-in-ThinkVantage-To...
If your version is 3.15 / 4.01, please:
Un-install current TVSU, reinstall TVSU version 3.14 (Win XP) or 4.0 (Win 7/Vista) by dowloading from Lenovo Support site,
Otherwise, you can try running driver update again.
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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