How come whenever I try to change my security questions the email to change them never sends?
I cant buy apps because I forgot my security questions, and whenever I click the button to send the email which would allow me to change my security questions, it tells me it has sent but when I check my email the email hasnt sent. I have tried to send the email hundreds of times but still when I check... nothing. It has started to become very frustrating so any help would be appreciated.
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.
Similar Messages
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how do i change my security questions if i dont remember them, how do i change my security questions if i dont remember them
http://support.apple.com/kb/HT5312
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I need to know how to change my security questions cause I have forgotten them and would like to buy an app but cannot cause I need to answer the questions
The page that you’ve posted from has instructions for how to reset them i.e. if you have a rescue email address set up on your account then steps 1 to 5 half-way down that page should let you reset them.
If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT1918 How do you change your security questions, because I have forgot them?
How do you change your security questions, because I have forgot them?
1800 my apple ask to speak to itunes support and ask them about your apple id account
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How to change you security questions if you have forggot them ?
How to change you security questions if you have forggot them ?
This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you go to the general iTunes forums where this question has been asked and answered dozens of times. You can also just look at the right under "more like this".
Regards. -
HT201363 How do I change my security questions because I have forgot them
How do I change my security questions because I have forgot them?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90515) -
One of my children changed my security questions and email address in my AppleID. Is there a way to recover or change this?
Sure there is: You can ask your child to teach you how to do it, or you can go to this page and learn how to do it yourself.
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What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
when i want to change my security questions i don't have option to send rest security questions ?
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
The reset option will only appear if you have a rescue email address. Creating one requires supplying two of the answers.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105986) -
How can you change your security questions if you for got them
how can you change your security questions if you for got them
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support -
How can i change my security questions? i dont remeber them
does any of your guys know how to change youe security questions? i forgot mine and i want to change it.
Kappy's Some Solutions for Resetting Forgotten Security Questions
(only solutions) -
the email that is supposedly sent never arrived so i couldn't change my security questions.
Be sure you check all your email accounts. Also, be sure to check in the Spam mailboxes.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
My gmail email is my apple ID. I found I lost access of gmail last night and I reset the password before bed. But this morning the password was changed again. My ipad also requested a password that didn't match to the one I used. I have reset my gmail once more. In addition, I added 2-step verification. But I have not received any new mail up to now. I tried to reset my apple ID. When I selected sending an email for resetting, the mail was sent but never reached my mailbox; When I selected answering security questions: the birthday was wrong. It's been changed. I am SO SO UPSET. Can any genius take pity on me and show me some guidance, please?
You should get Apple involved in sorting this out. Start at this site:
https://getsupport.apple.com/Issues.action
Your Apple ID can be handled through iTunes. -
HT201303 How do I change my security question passwords if I forgot them?
How do you change your apple security questions if forgot them and need to change them? It's quite a pickle I've gotten in to and can't figure it out.
https://discussions.apple.com/thread/4072454?tstart=0
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My IPod Touch will not allow me to buy things without answering two security questions. I have forgotten the answers to those security questions. I went to my account settings and clicked on the link that would send me resetting directions to an email, but I don't know what email. How do I change the email it sends things to?
You cannot and need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104210)
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