How Connect to Shared Mail Account

Trying to use Mail to connect to a shared mailbox (on a CGP server).
Scenario: one "support@" mail account that needs to be accessed by multiple people.
I have the account set up on Communigate Pro and have configured both mailbox Subscriptions and aliases, but I cannot get Apple Mail to retrieve messages from the shared account. CGP says it will support this with POP and IMAP, and I have tried both. The server is set up correctly, because using the webmail interface, everything looks right.
Is Mail even capable of supporting this?
G5 Mac OS X (10.4.6)

Tell us about the account's config on your Mac and
describe what happens when you try to get mail:
Mailbox > Get New Mail. Open up the activity viewer
(Window > Activity Viewer) so you can see that's
happening.
Hi John,
It's not a basic connectivity issue. It's an issue of viewing multiple mailboxes on the server.
If I connect two users (Bill and Bob) each via IMAP to the Support account, and each is using the Support acct name and password, then who ever receives the message first is the only one to ever see it. Not the desired behavior.
So, I figured out how to use Communigate Pro (CGP) shared accounts. This is done by adding users (Bill and Bob) to an access control list for each of the Support mailboxes (Inbox, Drafts, etc). I then configure the Bill and Bob accounts with Subscriptions to the Support mailboxes.
If I use the CGP webmail interface, I can log in as Bill and indeed have access to Bill's mailboxes and Support's mailboxes. Perfect.
The CGP docs make it sound like any "decent," as they say, IMAP client should be able to see these shared mailboxes, and that's indeed how bosses have secretaries pre-filter mail, how support teams share a common mailbox so they can see what is coming in, has been, sent, what's in progress, etc.
So, how to get Apple Mail (as the user Bill) to see those Support mailboxes?
I have tried a POP setup for the Bill account, and all I get is Bill's mail. No hint of Support mail being anywhere.
I have tried an IMAP setup for the Bill account, and all I get is Bill's mail. No hint of Support mail being anywhere.
CGP also has something called mailbox aliases that is supposed to be for mail clients that do not support shared mailboxes (they specifically identify Outlook and Outlook Express). So I tried that setup too, but had no difference in the results.
I'm trying CGP's support too, but they don't seem to have an Apple Mail knowledge at all.
I've googled for a couple hours now to no avail.

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