How do I buy a Home Hub 3 as an existing customer

I remember the Home Hub 3 launch had an offer for existing customers to purchase for around £43. I can't for the life of me find where to buy it from. The BT shop lists them at £91 and there is no way I'm paying that much.
Where can I get the discounted price?
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john46 wrote:
or you may find one on that well known auction site
Oh!!!! I think you will find a lot more than 1
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

How to connect a BT Home Hub V3.0 Type B wirelessl...

On my network I have a BT Home Hub (version 3.0 Type B) as the main router. I also have an old BT Home Hub (version 1.5) lying around. The router is located in the study and I hope to set up the spare home hub as a wireless repeater in the lounge next to the study. This would allow me to give a Sony TV access to the internet via an Ethernet cable connected from the TV to the wireless repeater.(By the way the Sony Wi-Fi dongle costs £70 and the reviews on it are awful.) Any thoughts on how to do this? Some clear concise instructions would be very useful.
Solved!
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imjolly wrote:
From memory you can't connect them wirelessly
That is correct, you cannot do it.
Broadband extenders would be a much better idea.
http://www.shop.bt.com/products/bt-broadband-extender-500-kit-8W3T.html
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Xbox 360: How To Open Your BT Home Hub Ports!

If you use a BT Home Hub and Xbox Live, you may need to open ports for a better connection, even if your NAT tests as Open. Some issues that this will fix:
Friends list Voice chat
Joining friends list games
Joining some games such as Call of Duty 3 (could not connect to all players error), or host in some games such as Gears of War.
I suggest backing up your router's settings after you make these changes if it works for you, and maybe before you start in case you mess something up!
1. First lets reset our BT Home Hub to its factory settings:Link
2. Go into your BT Home Hub and disable UPnP
Go to http://bthomehub.home
Click on Settings
Log in with your Hubs defult Admin password.
Click on Advanced Settings.
Click on Continue to advanced settings.
Click on Applications Sharing.
Click on UPnP.
Turn UPnP off and click apply.
UPnP
Universal Plug and Play. Great Idea. Not so good in the real world. In theory, you should disable UPnP if you set up forwarding rules. The purpose of UPnP is to automatically detect the ports that need to be opened, and open them for you. Unfortunately it doesn't always do it as efficiently as you could do it yourself. On the other hand sometimes a router with forwarding rules set up seems to connect better with UPnP enabled. Toggle both ways, remember to reboot the router after any changes you make. CONCLUSION ABOUT UPnP: Disable it before the first time you ever turn on your 360.
3. Lets make our Xbox IP address is static:
In your 360's dashboard, go to the "System" blade and select "Network Settings", and then click "Edit Settings". You're now in the "Basic Settings" screen.
Select the "IP settings" section. (later you'll also have to adjust the "DNS Settings" section right below it.). Change it from Automatic to Manual. You'll have to change all three things listed here:
IP Address
Subnet Mask
Gateway
Make the IP address about 20 numbers higher for the last three digits. For example, if your IP address is 192.168.0.101, you can use 192.168.0.121
What numbers do I use?
a) You can simpily write them down from the xboxes dashboard while you have it set to automatic.
b) You can get this info from your PC. Go to start>>Run>>cmd. Now in the DOS interface, type ipconfig. The DNS is the same number as your gateway.
When you entered all three items, click "done" and it will prompt you to do an Xbox Live test. You will fail it, but you have to test to continue (You can cancel the test before it ends).
Now hit done again and back out to the Basic Settings, and select the DNS settings section, right under the IP Settings section. Change from Automatic to Manual. You only need to enter the Primary DNS server, leave the Secondary DNS server the way it is (blank). For the DNS server, you're going to use whatever you used for the Gateway.
That's it. Now back out, do an xbox live test (otherwise it won't save) and you'll probably still get a moderate or strict NAT, or even Open. But even if it tests as open, that doesn't mean your ports are open. But it's a good sign.
4. Open Your Ports
Portforward.com is an excellent resource for this information. Select your BT Home Hub, next follow the tutorials to open the ports for Xbox live etc and the games you play!

glad you solved your problem
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TS1398 HOW DO I RESET MY HOME HUB

I have just got my new IPAD. This was set up for me. I am unable to log onto wifi. I suspect that the wireless key has been entered wrongly. How can I reset this?

Go to Settings/General/Reset and reset the network settings.
Also have a look here, if necessary:
iOS: Troubleshooting Wi-Fi networks and connections

How to get the latest firmware for BT Home Hub-3 &...

I have had this new BT Home Hub3 activated last night.
To get connected wireless to my Mac Book Air and iPod Touch, I had to refresh the Wireless Channel in my BT Home Hub settings. The Hub has selected the Channel 11 automatically that works well for my home wireless connection.
This morning, my Home Hub has reverted back to Channel 6 and my wireless would not work. I had to go back to the settings in the Home Hub-3 to "Refresh" to select the best Channel and it has chosen Channel 11 again and all works well.
My question is how could I get the Home Hub-3 to remember the selected channel without me in the morning to refresh the setting on a daily basis?[I have tried by selecting the "Apply" and a green circle with a tick to denote that the change had taken place]
Home Hub-3 current firmware Version 4.7.5.1.83.8.45 [Type A] and I noticed a new one available and How could I update mine to the latest?
Regards
Solved!
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if you select advance settings and go back to the wireless page, you will be able to see channel selection, likely to be on Automatic (smart wireless); here you can manually select channel 11 and it will stay there.
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Ask the Experts Live Chat - Home Hub 4

Hello,
Stephanie and I are pleased to announce our next live discussion with some of our BT experts! It's about one of our latest new products, the Hub 4. This will be a great chance to get our Hub 4 experts onto the community to tell you a bit more about that and answer any questions you may have.
We have added the Chat transcript below for any of you guys who missed this event.
7:02
JacquiBT:
Hello everyone.
Thank for you joining our ‘Ask the Experts’ Live chat. I would like to introduce Dave, Sam and Emma who are our hub 4 experts and will be answering your questions tonight. I would like to invite you to ask your questions now.
7:03
[Comment From imjolly imjolly : ]
why are there no adsl stats available on the HH4
7:04
[Comment From DS DS : ]
evening all. Are the antennae omni directional?
7:05
Sean Donnelly:
Thanks for the question, Emma will respond
to that question Imjolly
7:05
JacquiBT:
Thanks DS, Dave will respond to your question now
7:05
Dave:
Hi DS, yes they are
7:05
[Comment From Steve Steve : ]
Are there any plans for new firmware on the hub 4 to bring new features?
7:06
JacquiBT:
Thanks Steve, Dave is answering that question for you
7:07
Dave:
Hi Steve - yes there are. There will be more information available about this - and any new features - before each firmware drop.
7:07
[Comment From Steve Steve : ]
why can you not opt out of BT WIFI on the home hub 4?
7:07
Dave:
Hi Steve - you should have no problem doing this through the Hub Manager
7:09
JacquiBT:
Some great questions coming through, the experts are typing up responses now
7:09
[Comment From DS DS : ]
Personal testing - Why is the 2.4GHz range less than the HH3 when at a distance from the hub, but better close up than the HH3?
7:10
JacquiBT:
Thanks DS, Dave is answering this now for you
7:10
[Comment From George George : ]
Will the 'Home Network' page show a HH4 instead of the Current image of the HH3?
7:11
JacquiBT:
Thanks George, Sam will answer that for you
7:11
Sam:
Hi George, the HH4 image will be displayed in place of the HH3 in the next firmware release
7:12
Dave:
Thanks again DS - you shouldn't find that, but this can depend on a lot of different factors in the home. I've found mine to be a bit better actually! But it should be pretty much the same for most customers.
7:12
Sean Donnelly:
Did you know the Hub 4 has Smart Setup?
Easy set up in just a few minutes. No CD or computer needed, it's all online and works on any device. Set up your Hub 4 router and access all your free extras like BT Cloud and BT Family Protection in just a few clicks.
7:12
[Comment From DS DS : ]
Is it possible for BT to allow us to move the BTWifi SSID's to another channel, leaving our own SSID on a less congested channel?
7:12
Dave:
Hi imjolly, sorry for the delay, Emma asked me to reply on her behalf. We have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:12
JacquiBT:
Hi DS, Sam is replying to you now
7:14
[Comment From JamesS JamesS : ]
What speeds can I achieve over wifi, assuming I'm connected to 5ghz? Thanks.
7:14
Sean Donnelly:
Did you know the hub offers Easy Wireless?
Connect wirelessly by selecting your BT Home Hub connection on any compatible device and just push a button on the Hub and you're connected. It's that simple. No passwords needed.
7:14
JacquiBT:
Hi JamesS. Dave will reply to your question
7:14
Emma:
Hi imjolly, we have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:15
Sam:
Hi DS, moving BT Wifi SSID's to another channel is not possible on the HH4. However, we are looking closely at the wi-fi SSID's the hub broadcasts to see whether we can improve this experience.
7:15
Dave:
Hi James, 5GHz maximum data transfer rate of 300Mb/s; this will tend to translate as an optimal actual speeds of up to 100 Mb/s - depending on lots of factors in your home
7:15
[Comment From George George : ]
Why did you remove the built in plastic wireless info tab with a card?
7:15
JacquiBT:
Hi George, Dave is going to reply to that question
7:16
Dave:
Hi George - this was part of the design process, we've tried to make it even easier for customers to find their wireless information. Now it's not integrated it's a little bit more accessible.
7:16
[Comment From thebennyboy thebennyboy : ]
I currently have the HH3 and would like to know what noticable difference it will make having a HH4 over a HH3? We use the ethernet ports and the wireless.
7:17
JacquiBT:
Hi Bennyboy. Emma is going to reply to that question.
7:17
[Comment From Paul Paul : ]
How much faster is the processor in the home hub 4, compared to previous versions? how will this effect my online experience?
7:18
JacquiBT:
Hi Paul. Sam will answer that for you
7:18
Sam:
Hi Paul, the processor is a staggering 3x faster compared to the HH3
7:19
[Comment From Guest Guest : ]
Although opted out of BT wifi the hub still shows as being active
7:19
JacquiBT:
Hi Guest, could we ask that you post this on the community so the moderators can pick this up
7:19
Sean Donnelly:
Did you know that the hub 4 offers Dual band frequency which makes for a more reliable wireless connection?
Smart dual-band technology reduces wireless interference and drop out’s giving you a reliable connection for all your devices.
7:20
[Comment From Guest Guest : ]
When you opt out of BT WIFI it appears to only opt out on the 2.4ghz channel and not the 5ghz channel. Are you looking into this?
7:20
JacquiBT:
Hi Guest. Dave will reply to your question
7:21
Dave:
Hi - thanks for this feedback, we'll definitely look in to it for you
7:21
Sean Donnelly:
Excellent questions coming through folks
7:21
Sean Donnelly:
Our experts are typing answers so please keep them coming
7:22
[Comment From Josh Josh : ]
Is it a known issue that the HomeHub 4 has problems identify the Xbox 360 as a media center extender when connected through a wired connection?
7:23
JacquiBT:
Hi Josh. Sam is replying to your question
7:23
[Comment From Winston Winston : ]
How much power does the home hub 4 use?
7:24
JacquiBT:
Hi Winston. Dave will respond to your question
7:24
Sam:
Hi Josh, we are aware of this issue. This is a problem with the Xbox rather than the HH4 but something we are reviewing together.
7:24
Emma:
Hi the bennyboy, the main advantages of the hub 4 are the faster processor (3 x faster) and 5 GHz wifi. There is no interference with 5GHz so you get better performance and as the range isn't as wide you dont have to share the bandwidth with neighbours etc. the hub still has 2.4 GHz so you still have the range you have withhub 3 too!
7:24
Dave:
Hi Winston, I am afraid there's no simple answer as it really depends on what features are in use. But the Hub 4 meets the latest Broadband Equipment Energy Code of Conduct targets for energy consumption.
7:25
[Comment From Mel Mel : ]
Why did you ignore your existing customers loyalty by charging them for a new hub, don't they pay enough already in their monthly fees?
7:25
JacquiBT:
Hi Mel, Dave will reply to your question
7:25
[Comment From Winston Winston : ]
How long did it take you to design and develop the home hub 4?
7:26
JacquiBT:
Hi Winston, Emma will reply to your question
7:27
[Comment From George George : ]
Will we get manual power save back?
7:27
JacquiBT:
Hi Gerorge. Sam will answer your question
7:28
[Comment From Jade Jade : ]
Does the home hub 4 support ip6 through a future upgrade?
7:28
Emma:
Hi Winston, It was about 2 years when we first started the project with the first ideas and concepts
7:29
JacquiBT:
Hi Jade. Emma will reply to your question.
7:29
Emma:
Hi Jade, thats something we are working on so yes something for the future
7:30
Sam:
Hi George. With regards to the manual power save feature, we have looked to make this automatic for all of our customers. However, you are able to change the brightness of the lights as an additional step.
7:30
Dave:
Hi Mel - we've made a lot of changes for our existing customers since the launch of the Hub 3 a couple of years ago. Our customer offer for the Hub 4 only £35 - a really big discount compared to the full price of £109! We've also created a range of recontracting deals that contain a Hub 4 for only the cost of delivery. If you're out of contract or in the last 3 months, you could take advantage of those offers as well. We really want all of our customers to be able to take advantage of these options!
7:31
Sean Donnelly:
Did you know the Hub 4 has a faster processor? Inside the BT Home Hub 4 router is our latest Broadband processor – the brains of your Hub. It allows you to pass information between connected devices quicker than ever. So if you are transferring files from one computer to another or watching a film streamed from another device, the BT Home Hub 4 won't slow you down.
7:31
[Comment From thebennyboy thebennyboy : ]
Our house has very thick stone walls and the wireless is weak in certain rooms. We have a few devices in our house that support 5Ghz Wi-Fi. Does the HH4 also work ok with home plugs that use your power cables to provide network connectivity?
7:32
JacquiBT:
Hi thebennyboy. Sam will respond to your question
7:32
[Comment From Calvin Calvin : ]
What future developments are in the works for home hub 4?
7:33

DS wrote:
Not many of my Q's are showing either. Could be busy I guess......
yeah I can tell, I know your quesitons are pretty good but if you notice that JacquiBT is deliberately choosing the questions she wants to go through. The whole chat is based around the fact that they have added 5ghz. I am appauled as I was hoping to at least ask one question.

IPod touch keeps loosing my home hub as the default wifi connection

Can any one tell me how I can keep the Home hub as my default wifi connection when I am at home. Currently I will set it to connect to the Home hub and it does no problem. then when I stop using it for a while it becomes disconnected and I have to reconnect it manually again which can be a bit of a nuisance.
Any help on this and why it is happening would be much appreciated thanx ahead of time

yes it is thats not the problem its staying logged on it seems after a period of inactivity it unlocks itself and locks on to a free wifi network like BTzone which although that is great for out and about stuff but not at home when I have my own network.....any ideas would be appreciated as to why this is happening and how I can stop it thanx ahead of time

BT Home Hub 4

Hello,How do i get the Home Hub 4? & does is the WPS enabled on it?
Thanks thecarpetwizard.

this post may help http://community.bt.com/t5/Other-BB-Queries/BT-Home-Hub-4/td-p/856154
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Defective Home Hub 5 - how to get a replacement

In addition to all my trouble with BT TV in combination with Infinity 3 FTTP (https://community.bt.com/t5/YouView-box/No-BT-TV-with-Infinity-3-4/td-p/1110464), I also received a faulty Home Hub 5. THe internet connection drops every few minutes and it is completely unusable. As soon as I connect my Home Hub 4 with the same cables, the connection is perfectly stable.
I contacted BT by e-mail and after several useless exchanges telling me that it could have external reasons or the wiring could be the problem (no it can't, as it is working with the HH4), I was asked to provide a time I am at home and reachable, so that someone can call me and check the HH5 connection. This Saturday morning I got a call and was told that they cannot help me as I have FTTP (what a surprise, it is visible in my account and I mentioned having Infinity 3) and they have to transfer me to the Fiber team. The forwarded call got lost after no one picked up and I received this e-mail:
"As per the conversation we had over the phone I have transferred your call to the FTTP desk, as we are from the copper line desk we cannot proceed further to deal this issue. You can also try reaching them at 0800 800 151 (12pm to 8pm Mon - Fri). Please do write back to us for further queries." I.e. I got forwarded to a team that was not even available today.
So to summarise:
- It is completely obvious that my Home Hub 5 (I paid £50 for) is faulty and just needs to be replaced
- Instead BT is wasting my time again and again giving me completely random reasons why it might not work
- While I mentioned it multiple times and it has to be visible in my account, I apparently was contacted by the wrong team for days
- While BT offers Infinity 3/4 FTTP they don't seem to have any idea how to support / handle it. They cannot give me BT TV, they cannot even give me any kind of support with a faulty router
It is just absolutely incredible ...

Doesn't help you but why did you buy a HH5 if your HH4 was working OK?
Try a factory reset of the homehub by pressing a pin
into the recess button on the rear for about 20 seconds.
lf that doen't help recontact BT sales where I presume you got the HH5 from and inform them its faulty and you want it replaced or your money back.

Home Hub 3 "upgrade" Which router should I buy ins...

Hello to you all.
Set up my "upgrade" to HH3.
Wow! What a disappointment. I can bearly get 6m away from the thing before it starts to drops wifi N signal. Laptop won't hold N wifi. Tablets won't connect when in the other end of the house (modern bungalow)
Have tried disconnecting all manner of electrical devices to avoid any electrical interference and I have tried all the channels on the router.
I have gone back to my old HH1 for now and waddya know.......I get an "Excellent" signal all over the house (although it is a wifi G not N signal)
How this thing can be sold as a wireless N router; God only knows!! Hello BT.......I live in a house with walls made of bricks and mortar not paper and pva glue.
Anyway here is my question.
Which is the best wireless N 2.4Ghz router that I can buy for under £100 that will replace this HH3 thing and provide me a reliable wireless N signal?
Thanks
John

Hi all
I have a router problem..........I think.......Any suggestions as to what can be done or any suggestions for a good sub £100 router with antenna that could provide a better service than the HH3 would be gratefully received.
(the HH3 woud be great if they called it what it really is i.e. the Room Hub3)
Here is the problem.
My broadband connection is ok according to BT, as is my phone line but for some reason the wireless performance of my HH3 is very poor. It drops wireless N signal once you loose sight of the hub and the Mbps speeds drops are massive (down to 1.0 Mbps from 144.5). I can not get an usefull wireless N signal in the next room; usefull being better than a 54Mbps wireless G signal of excellent 5 bar strength. My daughter finds it very amusing that she can connect to a neighbouring wifi signal (wireless N) that is some 25m away in a different building but not her own home network (also N wireless) whose router she can see from her room with the door open.
I have tried to move the hub around. I have been on the phone to "Help" for hours so I have tried all the channels on the router and they have tweaked whatever they tweak over the phone. Wireless N enabaled devices only connect well to the wireless signal at distances of less than 7m (line of sight - no walls). Once walls and further distance are put into the equation then the signal drops away and the speed tails off exponentially.
If I revert to using the G signal on my old laptop by changing network adapters then I am able to hold a strong signal for longer but get a much slower Mbps speed (slower than the constant 54Mbps that is emmited at a constant 4-5 bar strength all over the house by the old wireless G Home Hub 1) which rather defeats the object of having wireless N. The idea was to be able to stream video such as bbc iplayer and the like without the annoying hangs that happens at slow data transfer speeds.
The old HH1 has a stronger signal and a faster speed than the new HH3 when distance from router is taken into account but that is no use if I need to get the use of a strong and faster wireless N signal
The only oprions open to me at the moment are either reverting back to HH1 and accepting that HH3 is useless as a router for anything except a garden shed or moving everyone into the room that the HH3 is located every time that they need to connect to the wireless network, which kind of defeats the whole point of wireless technology.
Any suggestions as to what can be done or any suggestions for a good sub £100 router with antenna that could provide a better wireless N service than the HH3
Thanks in advance
John

I have a BT home Hub 3 with standard BT broadband(no infinity), how do I set up an Apple AirPort Extreme without a stand alone modem? Can I use my current Home Hub

I want to use an Apple AirPort Extreme as my home router but at present I have standard BT broadband using the BT Home hub 3. Can I connect them in some way so I don't need to buy a stand alone modem.
IS THIS POSSIBLE???
1. Would Apple AirPort Express be better and easier?
2. What modem would be suitable if I can't do it any other way?
I AM CURRENTLY USING MY INTERNET WITH PS3,WINDOWS 7 LAPTOP, IPAD AND IPHONE!!!
Any help would be greatly appreciated.
Thanks
John smith

You said that you wanted the layout to look like this:
AT&T 2WIRE Router (wireless off) ---> AirPort Extreme ---> NetGear 16-Port Gigabit Desktop Switch ---> ethernet cabling to ports in most rooms --->
So, we took that at face value....,.but it could look like this if things are more convenient this way, if you prefer:
AT&T 2WIRE > Ethernet Switch > AirPort Extreme and other devices.
- If we include an AirPort Extreme in the overall network setup, are there any potential issues with the 2WIRE router and the AirPort Extreme router "competing" with one another?
No, if you leave the wireless function off on the 2WIRE. If you do want the utilize the wireless on the 2WIRE and the AirPort Extreme, then you want to keep them physically separated by 6-8 feet, or a few meters.
- Do I really need an AirPort Extreme in the final setup?
No, if the AirPort Express will provide enough range for the network.
Or if I just want an extra WAP, can I operate two AirPort Express units (with the same SSID) downstream of a 2WIRE router?
Yes, if both of them are configured to operate in Bridge Mode. If you are using the "wizard" setup utility in AirPort Utility 6.x, the wizard will do this for you automatically.
That is to say, could we have a setup that looks just like the image above, but with an extra AirPort Express tacked on to one of the unused ethernet ports?
You can have as many AirPort Express devices (or AirPort Extreme devices) as you want, as long as each has an Ethernet connection back to the switch.

HT1178 I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN o

I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN on back of Airport Extreme.
Instructions do not mention connection to BT Hub and the BT modem has only one output which you dicsonnect from Hub and connect to airport extreme leaving. Once you do this Hub has no signal.
How do I rectify
Paul

you can also set up the Airport extreme to extend the wireless by hitting the wireless tab in the airport menu then click the drop down menu to select extend
Apple's "extend" function is a proprietary setting that was designed to only work with other Apple routers.
It would be extremely unlikely that this setting would work with a BT product, or any other manufacturer's product for that matter.
But, I haven't tested this with a BT product...and I suppose anything is possible.
Still, I would be extremely surprised if this worked.
The AirPort Extreme might "join" the BT network if you try this......but the AirPort does not provide any additional wireless signal coverage when it "joins" a wireless network. In fact, it really does nothing when it "joins" a network except enable the USB port.

How to return Home Hub 2

Joined BT Total Broadband a few weeks ago and due to BT cancelling my original order and then initiating a new order, I received two Home Hubs.
I installed one and need to return the other, at BT's expense. I can find no information on how this should be done. Help Desk say information is contained in the package, but it is not.
Can Mods help please? A freepost address or a prepaid returns envelope would be most useful.
Thanks
Willysurfit
Solved!
Go to Solution.

Hey, Home Hubs are usually supplied with a pre-paid plastic envelope contained within the shrink-wrap covering the box. Failing that just call 150 and select the options for orders and advisors and they'll send a baggy out. It's not unusual to get duplicate kit, I once knew a guy who received four within a couple of days!

How often do YOU reset your Home Hub, please?

I have Infinity and Home Hub 3.0 type B.
I posted a few weeks ago about my wireless printer going off-line. To cut a very long story short, the problem was my Home Hub. After resetting it, as someone here advised, my printer worked OK.
The same thing happened last week so out came the giant paperclip and I reset my Home Hub = worked.
I'm having problems connecting to a site - on both my IE8/XP and Win7/IE11 PCs - but a friend gets through OK.
So it's not the site, nor IE8.
My Win7 laptop suggested that I run HP Network Check, which I did. It's fixed a problem - it had to "purge my DNS Resolver cache" - sounds painful - but says I must reset my router.
Does anyone else with a Home Hub 3 have to reset it weekly? What affects the frequency of resetting?
Thanks in anticipation!

I use an HH3, supplied when I joined BT Internet from Virgin due to appalling service from them.
When using a Netgear or TP-Link router/modem our connection was always 'breaking' and being reset - almost every night! With the HH3 that doesn't happen so often and the throughput is generally better (despite a slower sync speed being reported!). Reverting to the other router/modems gives the same unreliable service as before. Even trying a different Billion router/modem gives the same old interuptions, etc. So I suspect the way the BT Internet system is set up favours the HH range but they appear to have fundemental design problems too.
As for how often I have to do a soft restart, or power cycle, depends on how the exchange equipment decides to reset the connection. It can go for a couple of weeks without a change but then decide to make changes most nights (during the night and not the daytime for some strange reason). When it makes the changes, it always reverts to a much slower sync and throughput with often enormously high noise margins (the ideal for us is about 8 dB but it usually resets to 15-18 dB!). So then a reset is called for and afterwards we generally get fair to good results but rarely anything outstanding. Our line length is a serious limiting factor and we'd love to be able to get ADSL2+ but that is not planned and we'll have to wait for the BDUK Intervention plans to find out if we'll ever get fibre in the area.
And as for 'technical support', as an experienced electronics engineer (now retired after 50 years in the business) I have to cry! They don't know what they are talking about at all, but read from a script that does not cater for many actual problems.

BT Home hub phone v2.1a item code 044662 - how to ...

Hi
I have a BT Home hub phone v2.1a item code 044662. The default PIN of 0000 is not valid. How can I reset do a factory reset please?
I had changed the pin on my other v2.1 phone from 0000 ok, but this phone wasn't registered to the hub at the time (I have of course tried the new pin on the other phone, but doesn't work).
Regards
Mark

If you key the wrong PIN three times in a row, your phone will be barred as a security measure. If this happens, call us and we'll ask you some security questions before giving you an unblocking code. Contact Customer Services on 0800 0322 111 free from a landline or dial 150 free from your BT ToGo.
If its not a legal phone ie off ebay the forget it
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

How do I buy a Home Hub 3 as an existing customer

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