How do I convert my existing iTunes account to a .mac account?

I am trying to convert my existing iTunes account which uses an Earthlink address. The following is the INSTRUCTIONS from the Apple web site on how to do this.
"I just signed up for .Mac. How do I convert my existing iTunes account to
my new .Mac account?
We'll be happy to convert your account for you. Please provide your old account name, your new .Mac account name and your billing address in your email. We will also need your explicit permission to reset your password to complete the conversion."
This is the URL where I found those INSTRUCTIONS:
http://www.apple.com/support/itunes/musicstore/email/
I FOLLOWED THE INSTRUCTIONS ABOVE!
I am now on my fifth exchange of emails with iTunes support.
HAS ANYBODY SUCCESSFULLY EXECUTED THESE INSTRUCTIONS? I don't want to lose the ability to play my existing purchased music, but I want to close down Earthlink as my ISP.
17" G4 Powerbook   Mac OS X (10.4.6)  
17" G4 Powerbook   Mac OS X (10.4.6)  

On any page in the iTunes Store, click the flag icon at the lower right.  This brings up a page saying "Choose your country or region."  Click Canada.
Before you can buy anything, you will need to enter your Canadian credit card.

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