How do I delete my iCloud off my phone when my email was hacked and I can't figure out the password?
My email was hacked recently and I have been trying to reset it for awhile. Theres no way to delete the account or reset my phone without the password. I also dont remeber what year I put in for my birthday.
Call Apple and ask for Account Security.
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How can I reset the iCloud on my phone when old id was hacked?
Hello,
I need help changing the email account on the iCloud on my iPhone. The old Apple ID was a yahoo email address and unfortunately that address was recently hacked. I can no longer send/receive emails in the yahoo account so I've deactivated it and opened a new gmail account. I was able to delete the Yahoo account on the iCloud on my Mac because it had a simple +- button at the bottom. I want to change the email address on the iCloud on my phone but it keeps asking for the password of the deactivated yahoo account. I've tried verifying it through the "date of birth" question but it says my answer is invalid.
What do I do? Any help would be greatly appreciated.
Thank you!Hello Yumiko,
Thank you for the details of the issue you are experiencing after changing your Apple ID. I have a couple of suggestions to help you log into your iCloud account on your iPhone 5s.
First, I recommend the following article:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
If you are still not able to log out of iCloud and are unable to reset the password for your previous Apple ID, I recommend using the following resource for assistance with resetting your previous Apple ID password:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M. -
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Why they deleted my iCloud account? I have an account with yahoo, and removed my account, not reset my password, and do the steps to reset password, when I put my date of birth does not accept, please i need that account, because I have iphone 4 in that account and I can not activate the iphone
Hello Jbug0409,
Welcome to Apple Support Communities.
It sounds like you’re running into an Apple ID password issue on your iPod touch, and you’ve created another account which you weren’t able to verify because you didn’t receive the verification email.
Try resetting the Apple ID password for the account that’s already on your iPod touch as shown here:
If you forgot your Apple ID password - Apple Support
Also, take a look at this article which provides troubleshooting suggestions that’ll resolve most issues receiving verification emails.
If you didn't receive your verification or reset email - Apple Support
So long,
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