How do I download the windows support software for my Mac? I am getting an error message saying that the software is not available

Welcome to Apple Support Communities
I do not recommend you to download the Windows support software through Boot Camp Assistant.
Instead, you can download the Windows support software for most Macs from the Apple website. Go to this website, look for your MacBook Pro model and the Windows version you want to install, and follow its steps.
To install Windows > http://manuals.info.apple.com/MANUALS/1000/MA1636/en_US/boot_camp_install-setup_ 10.8.pdf

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When trying to install an extension for InDesign CC 2014 I get an error message saying that the extension only works with version 7.0 or greater. My version is 10.0.0.7 x64 Build I was using this extension fine with InDesign CC

When trying to install an extension for InDesign CC 2014 I get an error message saying that the extension only works with version 7.0 or greater. My version is 10.0.0.7 x64 Build I was using this extension fine with InDesign CCError message with InDesign CC 2014

Used the 64bit version before CC 2014 as well so don't think that's the issue. Here is the text in the .mxi file if I have missed something:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<macromedia-extension id="PrintUI Tools" name="PrintUI Tools" requires-restart="true" version="3.0.0">
<author name="PrintUI.com"/>
<description/>
<license-agreement/>
<products>
<product maxversion="" name="InDesign" primary="true" version="7.0"/>
</products>
<files>
<file destination="" file-type="CSXS" products="" source="PrintUIManagement.zxp"/>
</files>
<update url="http://printui.com/public/downloads/updates/printui_tools_update.xml"/>
</macromedia-extension>

I like to play games on facebook and for some reason I keep getting an error message saying that the shockwave player and flash player has crashed I use firefox could someone please give me step by step instructions to fix this issue?

I have Windows 8.1, my adobe player is the most updated version also.... hope this helps

Yeah, Firefox and Flash Player isn't a super stable combination on Windows 8.1 at the moment. We're collaborating closely with Mozilla to improve that, but that effort is going to happen over several months.
In the meantime, you might want to take a look at the other options. Microsoft invested a lot of time and effort into making the Flash experience on Win8.1 really good in IE, as did Google with Chrome.

When I try to download the latest update for my ipad, I get an error message saying that the internet timed out.

When I try to update my ipad with the latest software, I get an error message saying that the internet timed out. What can I do?

The update file is around 700 megs so if you're on a slow connection it does time out. You can also look into your anti virus software or firewall, it might be blocking the file. Also if you're trying to download it over 3G it won't work. There's a 20 meg cap on all 3G downloads.

When I try to open a project, the only option for a new track is for external MIDI device; when I try to open an audio or software instrument track, I get an error message saying that "the specified number of tracks could not be created. Reduce the n

When I try to open a project, the only option for a new track is for external MIDI device; when I try to open an audio or software instrument track, I get an error message saying that "the specified number of tracks could not be created. Reduce the number of tracks to create and try again." I didn't specify ANY number of tracks. Thanks for help!

Ah.. then I suspect you just need to go to Logic's prefs/Audio and check CoreAudio...
It has been unchecked somehow...
Also.. as an aside.. Be careful not to create such large subject names in future when posting here.. They can cause issues with replying to posts in such threads.. due to a bug in the forum software.. so please keep them short and to the point...
Cheers..
Nigel

Turning on my computer I get an error message saying that the procedure entry point xmlTextReaderName could not be located in the dynamic link library libxml2.dll

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Hi Hans - I'll do my best
First I assume you are logged in as adminstrator on the computer you are using. You mention only seeing Mojo Pac in your Program Files, but there would be far more programs listed there. There are several ways you can find your Apple Application Support file folder.
For Windows XP - How to Search for a File or Folder
To search for a file or folder:
Click Start, and then click Search.
In the Search Companion dialog box, click All files and folders.
Type part or all of the name of the file or folder, or type a word or phrase that is in the file.
So in your case it would be Apple Application Support.
If it doesn't show, you will need to make sure that you have enabled the search for hidden files or folders.
To search for hidden or system files in Windows XP:
Click Start, click Search, click All files and folders, and then click More advanced options.
Click to select the Search system folders and Search hidden files and folders check boxes.
Then search again for the Apple Application Support folder.
I'm assuming that you will locate it. Once you have done so - click on it to open it in Windows Explorer.
Then you should locate libxml2.dll - right click on it and select (left click) Copy
On the left side of the window, under Apple Application Support folder, you should see Mobile Device Support - Right Click on it - Select (Left Click) on Paste.
Start your iTunes programme.
Good Luck and let me know how you get on.

Hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

Try:
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- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries)

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
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1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install

I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to l

I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to launch any of my programs from adobe. I tried to do a trail with a program and I am still getting the same message.

Davinci thank you for the update.
Please utilize any available uninstallers that are located in the Applications/Utilities/Adobe Installers folder. Once all of the available uninstallers have been run you will then want to rerun the CC Cleaner Tool. You can find directions on the use of the CC Cleaner Tool and a download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. After the CC Cleaner Tool is run then please reinstall the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.
The CC Cleaner Tool is designed to be used after running the uninstallers. Without running the uninstallers first then a complete removal may not be possible.

I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer. Any ideas?

I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer, although they are in the iTunes library on the computer and will play. It's these songs that won't transfer to the iPod. I have deauthorized and re-authorized the computer but no joy. Any ideas?

Hello there DesertRat71,
I was thinking that some of the songs in your library may have been purchased under a different apple id. You have already done the first thing I would have done by de authorizing and re authorizing. To verify this, highlight one of the songs that will not sync over and use File>Get Info. Here is the help menu link for it if you need it help://bookmark='https://help.apple.com/itunes/mac/11.0/help/index.html?localePa th=English.lproj#itns2937'
In the Summary section there will be an Apple ID entry. If it shows something different than what you are currently using then I recommend signing into the Apple ID it shows and authorizing the computer for that one as well.
All the best,
Sterling

I get an error message saying that the original file could not be located on about half the songs in my library. Not all but half.

I'm unable to play approx. half the songs in my library. I get an error message saying that the original file could not be located. I am asked if I want to locate the file, I click locate and get a screen with a list of confusing looking files and nothing seems to solve the problem. As is probably apparent by now I am not particularly computer literate. I don't understand why this problem occurs on only half my library.

This "original file cannot be found" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

HT201210 I get an error message saying that my firmware is not compatible with the update. How do I resolve this?

I am trying to download and install the newest OS update for my iPhone4. The install fails and I get an error message saying that my firmware is incompatible. What do I do to resolve this?

Let's try a repair install of iTunes.
Restart the PC first.
If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".
If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", and click "Change". Select "Repair" and click "Next" as per the following screenshot:
Can you launch your iTunes now?

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It downloaded fine, but when I attempt to install it won't verify, saying that I am not connected to the internet when I know that I am! Tried on several wifi connections while plugged into power source. Any advice is appreciated!

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h Mt
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I cannot access my ebay account. I can still look for stuff but if I try to login in I get an error message saying that the connection was reset. This is the only site I am having issues with. The site works with IE6 but I would rather use Firefox.

- Was having problems accessing messages on Facebook, seems to be working now
- Cannot login on ebay.ca or ebay.com
- Having troubles listing items on ebay (uploading pictures)... this started before the logging in problems
- Problems only on laptop, other PC in the not having any problems
- Can log in to ebay using IE on laptop, but I would rather use Firefox

HouFunGuy wrote:
One thing I notice is that the _mmServerScripts folder does not show up in my Local Files folder - even after refreshing. (The underscore must hide this folder?)When I change the drop-down from Local View to Testing Server I don't see the _mmServerScripts folder, and all folders are red.
The underscore at the beginning of the folder name hides it in the Files panel, although you can turn on the option to display hidden files by accessing the panel options menu.
The folder icons in the Files panel are colour coded: green is for local files, red represents the testing server (or Subversion repository, if defined), and yellow (Windows) or blue (Mac) represents your remote server.
As Randy says, check the Web URL in your testing server definition. It should be http://localhost/check_php/.

When I try to use the Vision Acquisition vi, I get an error message saying that " The system did not receive a test packet from the camera."

Error -1074360271 occurred at IMAQdx Start Acquisition.vi
NI-IMAQdx: (Hex 0xBFF69031) The system did not receive a test packet from the camera. The packet size may be too large for the network configuration or a firewall may be enabled.

Bruce Ammons wrote:
Did you try disabling test packets? I know Basler cameras have a "Enable Test Packets" setting buried in Advanced Network settings or something like that. You have to change the setting in MAX to show all settings instead of just acquisition, then locate the setting. I have been told regularly that the setting must be turned off for Basler cameras to work properly. Perhaps your camera has the same setting and the same requirement.
Bruce
A very specific firmware revision for certain Basler cameras had an issue where the test packet would not be sent for certain packet sizes and certain specific conditions, causing a false report of a test packet failure when a normal acquisition would in fact succeed. However, this was fixed in later firmware revisions and I have never seen a similar issue on any other types of cameras.
Aside from this specific case, if a test packet fails, it generally means an acquisition will as well. Given that Pleora's software can acquire, we can rule out networking topology and hardware, assuming you are using the same packet size as the Pleora software is. The only other thing that would seem a likely candidate would be a software issue like a firewall or some other filter driver that is interefering with IMAQdx receiving the data.
Eric

How do I download the windows support software for my Mac? I am getting an error message saying that the software is not available

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