How do i edit the service book on my pearl 8120

I bought a sim free pearl 8120 from the carphone warehouse in the summer and put a virgin mobile sim card in it everything works fine but the picture messaging i have contacted virgin and they have sent me what i need to put into the service book but i dont seem to be able to change it 
Any information please let me know
Or if you know how to directly contact RIM because i got annoyed with the sites navigation........

Greetings, and welcome to the BlackBerry.com Support Forums.
What did they send you? Can you post the file name?
You can't contact RIM directly without a per incident charge fee. Your carrier handles the initial support and warranty on the device, and you must go through the carrier. You can call them and ask to be bumped up to a RIM support level.
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