How do i fix my printer when it won't show the print preview for web pages? it worked and now not.

how do i fix my printer when it won't show the print preview for web pages?  it worked for a while and now it doesn't.  printer is an hp officejet 7310 all-in-one.

I would suspect this is a hardware issue.  The rollers are probably having issues picking up the relatively smooth thick media.  You might have better results be cleaning the paper pickup rollers with a damp paper towel.  Also make sure the paper is snugly loaded and the paper guides have been correctly positioned.
Regards,
Bob Headrick, MS MVP Printing/Imaging
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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