How do I fix this when updating my credit card?

Hi All,
When I go to update my credit card details I get this message: 
This may be due to one of two reasons:
1. The FI you are trying to access is deactivated
2. The access to the FI is restricted for specific IP addresses, and your address is not one of them.  
Does this mean there is something wrong my actual account? I've tried to update on two different computers in two different locations and get the same message. Any advice??

I think you may need to contact customer support more details and further possible assistance;
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
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