How do I get a refund for all my music and apps?

Apple has lost my account.  I've gone through the customer support system twice and the most helpful thing that resulted was to rename another Apple ID to my missing one. Consequently, years worth of apps and music have gone.
It's not anything I've done (my most recent purchase was yesterday and I have an invoice to prove it), so it must be their system. My password stopped working and it became apparent that my ID no longer exists.
How do I go about getting a refund?

RhymneyDad wrote:
Done that.
Twice.
Pleasant chaps, but absolutely no help.
They believe that my Apple ID has been accidentally renamed, which it hasn't.  I need to forward my most recent invoice to somebody with the power to do some investigating outside the on-screen account recovery prompts.
That would be AppleID Account Security at Apple support.
See this -> http://support.apple.com/kb/HT5699
and select Other Apple ID Topics - AppleID account security here -> https://getsupport.apple.com/Issues.do

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