How do I get Apple to replace my phone while still under warranty?

The sleep/wake button on my Iphone 3G has dropped significantly lower from its original position, so much so that it is hard to push to wake the screen. I've had this issue with the original phone and once before with the 3G and an exchange to get a new phone with apple has never been an issue because this is a known problem with the phone. I took the phone in for an exchange but due to a quarter inch crack in the plastic near the dock connector they refuse to do an exchange or even fix the sleep/wake button. The employee said, "you could get an aftermarket company to put on a new plastic back then take it back in and then we would probably exchange it." Does anybody know of any other solution or similar problems that they've had that can help me? Thanks in advance

wow your issue about sleep/wake button dropped lower from its original position I have never heard of let alone it be a known issue. While I have heard of lots of people with cracks on their casing I for one have had two phones with cracks first one was a small crack by the Dock Connector and apple replaced it no problem second time crack was by the SIM Card Tray again apple replaced it no problem...
If you took it to another company to do any work then apple would not exchange it as you would have just VOIDED the Warranty...

Similar Messages

How much is a replacement phone if phone is still under warranty?

how much is a replacement phone if phone is still under warranty?

It is free if there is a manufacturing defect and you are still within your 1 year limited warranty.
If it is accidental or liquid damage then you may be looking at a fee to get a replacement.
If you have AppleCare+ then you can use one of your 2 incidents and get a service of $49 plus applicable tax.
If you do not have AppleCare+ you would get a replacement as an Out of Warranty Service due to accidental damage. Now based on your country/region you could either get a replacement through postage or at an Apple Retail Store. Follow the link below for a pricing:
http://www.apple.com/support/service/
- select iphone
- select your country
- select warranty and service pricing
Choose the last option and it will give you a price based on your country and iPhone. Remember the cost shown includes a postage fee so look below the prices and how much the postage fee is as this would not be included in the cost if the replacement was done at a store.
Hope this helps

How do i know if my phone is still under warranty?

How do i tell if my phone is still under warranty?
It wont charge. Tried 3 cords, only says its charging when you hook it to an 120v outlet but as soon as u unplug it goes black again. Does nothing when hooked to a computer.

How can I tell if my iPhone is in-warranty?
Apple's Limited Warranty for iPhone begins on the date that the iPhone is originally purchased and covers the iPhone for one year from that date. To determine your warranty coverage, find your iPhone serial number and enter it in Apple's Check Your Service and Support Coverage tool. Apple may need to examine your proof-of-purchase document to verify your iPhone's warranty status.
Note: The service coverage information described at the Apple Support site is based on the date-of-purchase information available to Apple, depending on when or whether you registered your product or if you purchased it from an Apple Authorized Reseller. If you believe that the information is inaccurate, please update it by using the Apple Product Registration tool (may not be available in all languages).

HT4528 How much would a cracked screen for iphone 4S cost, if my phone is still under warranty?

How much would a cracked screen for iphone 4S cost, if my phone is still under warranty?

Razmee209 is correct, out of warranty repair/replacement cost for and iPhone 4s is $199, and the reason you would have to pay for that Kats524 is because accidental damage is not covered under your limited hardware warranty. Hope this helps, best of luck to you.

How can I get Apple to replace my rev a with isight imac?

I'm on my second major repair of my Imac rev a in less than a year. So many horror stories here. How hard is it to get Apple to replace my computer with one that one break down all the time? Any advice would be helpful.
Roxie

I am currently trying my hardest to get a replacement machine. I have had several repairs on my iMac, (6 trips to the apple store!!) but they have told me that my repairs were not major enough to warrant a new machine. I am sending letters and documentation to as many people in customer relations as possible.
Right now my computer is getting repaired. Again.
Good luck.

Will Apple replace iPad charger? Still under warranty.

Will Apple replace IPad charger for me? Still under warranty.

If it's not working as a result of a built-in fault, yes. If there's damage that you've caused, probably not.
Matt

HT6154 button not working on phone. need repair. how do I find out if the phone is still under warranty and how do i schedule an appointment?

Button on my iPhone4 has stopped working after being replaced for the same reason a few months ago. I need to know if the repair is still under warranty and how do I setup a replacement meeting with the Apple store in Frisco, TX as soon as possible.

To check the warranty, enter the serial number here.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
To schedule a Genius Bar reservation, start here.
http://www.apple.com/retail/stonebriar/

Can I return my Ipod touch 4th generation and get an Ipad, if my Ipod is still under warranty?

Can I return my Ipod touch 4th generation and get an Ipad 2, if my ipod is still under warranty?

The warranty doesn't cover that. Sell it and put the money towards a new device.
(79450)

How can I get apple to replace my macbook air?

I purchased a macbook air in mid 2012. It's 13-inch 1.8 GHz Intel Core i5.
Anyways, since I've had this particular computer I've had to take it in on 3 occasions because it kept shutting off, or crashing anything I ran.
They have replaced the logic board all 3 times, and I believe the cost each time is approximately $500 (covered by applecare).
I'm really annoyed by the function of this particular device I've purchased. I really just want to get rid of this computer now.
My question is, how or when will apple decide to trash this computer instead of waste money by replacing the logic board every 5 months?
I would like a new computer. I am fed up of having to take my computer into the store– which mind you is far from my house, only to leave it there for a week before I can pick it up.

I'd suggest making an appointment with an Apple Genius, and discuss your options.

How do I get Apple to replace my iPod?

So I took my iPod Touch 4g in to the Apple store to have it replaced today, becuase I've noticed it's noticably slower than my friends' and crashes all the time, but when I asked them about it, they said they couldn't help me because the screen was cracked! Yet even when I explained the problem we present before the cracked screen (which was caused by some dumb kid taking it and dropping it at school), they told me to restore it for the fifth time.
How do I convince them to replace the faulty iPod?

It doesn't matter if the device was acting up before it was cracked. Any sign of a break or crack or 'abuse' or 'neglect' and they will most likely deny replacement on that fact alone.
The most you might be able to get is to get it as an 'out of warranty' repair, which starts at $99 and goes up.
there is no such thing as benefit of hte doubt with any sign of physical damage.

AC Power Cord -- how not to get Apple Care replacement - is there a written policy?

I had a cord about 8 years ago that was replaced by Apple Care (it no longer charged the old Mac Powerbook).
Well, my power cord a few laptops on (my present MacBook Pro 2011) needed to be replaced (the connection at the end where the cord meets the body appeared worn -- maybe I streched it out or kinked it too much). And so I checked here and googled other forums to see if I could take it into the Genius Bar rather than deal with Apple Care on the phone. It appeared from the discussions here and elsewhere that Powercords were sometimes replaceable, and sometimes not.
The Genius bar refused to replace it. I'm not upset because, as a temporary measure, where the cord was worn, I opened up the insulation to see if I could adjust the wiring to get the to work. Tweaking it did get it to charge for another few days (work deadlines!) until I could get to the Genius Bar. But it's probably because I opened up the insulation that they balked at replacement.
So it goes.
But I do wish Apple Care would've covered it. It's not super expensive but in this crummy economy, every little bit helps.
Maybe it depends upon the luck of the draw: who you get to accept (or reject) the return? Or is this thing warranted only in a "discretionary manner"? Is there a written policy?
I guess I could try to go through Apple Care on the phone, but I'd have to send my old cord back from what I can tell, and then might get charged for the new one?
Anyway: just a recommendation: if you're cord is on the fritz, don't tamper with it to try to get it to work: you might endanger your chances of getting an Apple Care replacement.

It really depends on how you treat the objects you own. If you kink/bend/twist the MageSafe end of the AC charger what do you expect. There are no kinks or bends or twists in my AC charger and it is 16 months old and wrapped up almost daily to be put in my bag.

Will apple replace ur phone if its under warranty

Will apple replace ur iPhone 4 for free if its still under warranty

Yes, as long as you have not dropped it in water or damaged it yourself, it has been known for genius to help if you are honest and have caused damage but dont bet on it. If its a phone fault which cant be fixed, then yes they will after checking the phone out for water ingress etc. If you have Applecare+ you get one free exchange for accidental damage in the US I think.

How do I get Apple to unlock a Verizon unlocked 4s to use domestically on a GSM network?

I have 4 iPhone 4S's in my family. The contract with Verizon ended on December 5, 2013. Early in 2014 I requested from Verizon that all 4 iPhones be unlocked, which was done and confirmed by Verizon. However, subsequently I have learned that the Verizon unlocking only allows use on international GSM networks (which of course shows that the 4S is capable of GSM usage), and I want to be able to use them domestically. Apparently, Apple maintains a kind of Black list to restrict usage of the phone to the original domestic carrier. This is in contradiction to the "Unlocking Consumer Choice and Wireless Competition Act", or S.517/Public Law 113-144, which went into effect August 1, 2014.
When I insert a active AT&T GSM SIM card into the 4S I receive the following notice:
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
How do I get Apple to unlock these phones for domestic GSM use?

Rocky Caldwell wrote:
I have 4 iPhone 4S's in my family. The contract with Verizon ended on December 5, 2013. Early in 2014 I requested from Verizon that all 4 iPhones be unlocked, which was done and confirmed by Verizon. However, subsequently I have learned that the Verizon unlocking only allows use on international GSM networks (which of course shows that the 4S is capable of GSM usage), and I want to be able to use them domestically. Apparently, Apple maintains a kind of Black list to restrict usage of the phone to the original domestic carrier. This is in contradiction to the "Unlocking Consumer Choice and Wireless Competition Act", or S.517/Public Law 113-144, which went into effect August 1, 2014.
When I insert a active AT&T GSM SIM card into the 4S I receive the following notice:
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
How do I get Apple to unlock these phones for domestic GSM use?
It's funny that you're totally misreading and understand that law. All it does is make it legal to 'jailbreak' your device. It doesn't force the wireless carrier to allow you to unlock the device under the normal means.
Previously, jailbreaking your device was illegal. Now, it's not. But it doesn't mean that the wireless carrier, or anyone else, has to provide assistance to you.
Show me where in that law that it states that a wireless carrier must assist you.

Vertical line issue - How can we get Apple to address this?

Hi guys,
As can be seen in this forum (and a lot of other forums, as well), a lot of people are experiencing this problem on their 17" iMac G5 with iSight. Here are some pertinent details (which may be familiar to a lot of people but can be a primer for those who are just starting to experience the problem):
1. For most of us, these lines started appearing between 13-15 months after they purchased them. The lucky ones either had these failures occur during the first 12 months, or had APP.
2. The majority of these units can be traced to the Shanghai factory W8 (enter your S/N in this website to get the manufacturing information of your unit: http://www.chipmunk.nl/klantenservice/applemodel.html).
3. A similar issue occurred (or is occurring) with 17" PBs. From what I have read on the Apple PB forums, it seems that this has been a long standing issue and Apple has SUPPOSEDLY attempted to censor some of the posts discussing this. Note that these units can also be traced back to the same Shanghai factory.
4. The "iMac G5 Repair Extension Program for Video and Power Issues" which certain people have always been referring users to on posts discussing this type of problem obviously refers to a totally different issue (http://www.apple.com/support/imac/repairextensionprogram/) and is applicable only to first gen iMac G5s. I'm sure that everyone appreciates it but, at this point, it is quite clear that it is not the solution to our problem.
5. Based on the number of posts discussing this very same problem in the Apple forums, it is pretty obvious that these are not isolated issues. There are too many similarities (time of failure, how the numbers of line increase over time, manufacturing source, etc.)
6. Some people have suggested that unstable power sources may be the primary cause of the problem. However, based on the locations of the people with these problems who have posted in this forum, it seems unlikely. From what I can see, the problem happens whether you are from a highly industrialized country (where a stable power source can be expected) or a developing country (where power sources MAY be more unstable).
7. Apple has typically responded (to anyone who has taken the time to write or have their iMacs inspected) that this is not a known manufacturing defect issue. As such, the cost to repair this problem, which can go up to USD 500, will have to be borne by the owner.
8. Based on posts of some people who have had their units repaired, it is the LCD that has to be replaced. This is also supported by posts from people who have resorted to purchase a separate display as a workaround.
Now, the question is, *how do we get Apple to address this issue*? Do we all start writing Steve Jobs about it? Do we go to the press? Should we put up a website and Digg it to death? A spoof video on YouTube? MySpace? Or will we just suffer in silence? Suggestions anyone?
P.S. Suggestions that involve any sort of violence or industrial sabotage are not acceptable, please.
Note that Ale_Tog has put up a Flickr page where we can post photos of our poor iMacs. Just send the photo to [email protected] with the subject "Dead pixels on iMac". No text, just the photo attachment. (+Ale_Tog, if you read this, I hope you don't mind me posting this here. Also, I suggest that we at least put the first 5 chars of the serial number, the factory information which can be retrieved on the link in #2 above, and which country the unit is based.+). I highly recommend that everyone send a photo to show that these are not isolated issues.
To get an idea on how many people are experiencing this problem, here are a list of posts in these forums, as well as others, discussing this issue (feel free to add to this):
http://i7.ebayimg.com/05/i/000/b2/75/2e8d_1.JPG
http://i16.ebayimg.com/06/i/000/b2/75/2ee5_1.JPG
http://i12.ebayimg.com/07/i/000/b2/75/2faf_1.JPG
http://discussions.apple.com/thread.jspa?threadID=974094
http://discussions.apple.com/thread.jspa?messageID=5146382&tstart=0
http://www.macusersg.org/forums/index.php?topic=40998.0
http://discussions.apple.com/thread.jspa?threadID=607522&tstart=180
http://discussions.apple.com/thread.jspa?threadID=463075&tstart=270
http://discussions.apple.com/thread.jspa?threadID=197560&tstart=360 (this is about dead pixels, but one person reported a whole line)
http://discussions.apple.com/thread.jspa?threadID=292889&tstart=390
http://discussions.apple.com/thread.jspa?threadID=293895&tstart=390
http://discussions.apple.com/thread.jspa?threadID=279138&tstart=420
http://discussions.apple.com/thread.jspa?threadID=197630&tstart=465
http://discussions.apple.com/thread.jspa?threadID=197745&tstart=510
http://discussions.apple.com/thread.jspa?threadID=197741&tstart=510
http://discussions.apple.com/thread.jspa?threadID=197641&tstart=585
http://discussions.apple.com/thread.jspa?messageID=4227335&#4227335
http://discussions.apple.com/thread.jspa?messageID=976574&#976574
http://discussions.apple.com/messageview.jspa?messageID=4369582&stqc=true
http://discussions.apple.com/thread.jspa?threadID=778470&tstart=0
Please start sending your suggestions. The more the many-ier!

Yep. I feel Apple's 1 year manufacturer warranty for the iMac is not adequate, especially for an all-in-one unit with a relatively high price.
My iMac G5 started displaying a vertical cyan line about 4 weeks ago, only about 19-20 months after I bought it for Christmas in 2005.
I called up Apple to enquire what could be done and was told by their customer service that a rather long period had elasped since the warranty expired in 2006. So I was told to take the iMac to an authorised repair centre and Apple will not contribute to the cost of the repair.
I expect respectable service life from my computer and anything less than 5 years is totally unacceptable. Thus I seriously question the value proposition for the iMac in this respect. Does it mean that I have to replace my iMac every 2 years? The computer still feel reasonably zippy, I still have plenty of space left on my hard drive, but the screen is failing ...
Today another line (green) appeared on the screen ...
It is my understanding that a number of LCD monitor manufacturers are now providing 3 year warranties for their products. Now why should Apple only provide a 1 year warranty? Especially when the replacement option will cost more than buying an entire new LCD monitor with even better specifications?
Based on the number of responeses I have seen here, this is not a rare occurance and I seriously question their quality control in their manufacturing process. I think Apple should be responsible for these repairs, and also provide a 3-year warranty for their LCD screens.
My iMac's serial number is W8548Zxxxxx.
Sincerely yours, an unhappy Apple customer.

How do i get my apps from m phone into my itunes?when i sync my phone it wants to replace my phone with the ones in itunes already.

how do i get my apps from m phone into my itunes?
when i sync my phone it wants to replace my phone with the ones in itunes already.

PaulaMS wrote:
My iPhone software crashed ... I am unable to recover my songs that were on my phone. How am I able to get those songs back?
Download Past Purchases > http://support.apple.com/kb/HT2519
OR Re-Sync your Content from your Computer.
See here > http://support.apple.com/kb/HT1386
From Here > http://www.apple.com/support/iphone/syncing/

How do I get Apple to replace my phone while still under warranty?

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