How do I get around certificates blocking me from a printer support web site?

How do I get around certificates that are blocking me from a web site I am trying to get support from? I contacted the server people and they said they have no certificates to block that, would this be in Safari?

What kind of error message do you see?
Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
*Use a compressed image type like PNG or JPG to save the screenshot
*Make sure that you do not exceed the maximum size of 1 MB

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