How do I get help from Apple? I updated my software on my Iphone and now I am having issues
I updated my software on my IPhone and now I am having issues. Is there some way to call and actually talk to someone?
Yes there is:
http://www.apple.com/support/contact/
Similar Messages
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How are you supposed to get help from Apple if you don't know what your serial number is? They say to input the serial number of the "product" that you are asking about. Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean. Does it mean your desktop computer? If so, which one? Do they mean your device? LIke your iPhone, iPod or whatever? Do they mean the software ON one of your computers and/or devices? If so, which program, and on which computer/device?
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. I only know of 2 computers that have iTunes on them, so how can there be 5? We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id. He may have been using mine, since his computer died. I read that those don't count as "computers" to the 5. Do they, then?
Help! I can't contact apple because I have no idea what they mean about serial number. I doubt they would help me anyway. In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it. Is there some way to find the serial number in the software, either on my desktop or my iPhone?sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized. -
qHow do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?
For what it is worth I have noticed a similar issue from the iPad3 while at work and home. At work we have two Apple TV 3rd Generation installed and tied to our A/V system. I believe the issue has to do with a timeout on the broadcast saying "here I am" and allowing devices to connect.
For example:
At work we have several Wi-Fi SSID being broadcast from Cisco APs. The only one we can use with the Apple TV is the one that uses a WEP since the others are either setup to be hidden, require web page authentication, or have a login requirement from employees. Essentially, what I believe the issue is that the Apple TV periodically broadcasts a message to other iOS devices that support Mirroring. When the Apple TV does not get a response from a device it goes into a dormant mode and requires either a command from the remote control or a reboot. This has been tested with both the power management enabled and not enabled with the same results.
As for when I come home, the Apple TV3 has not seen the device in some time and therefore is not broadcasting it's location information. A simple click of the circle or menu keys on the remote will give it the command to start broadcasting again and allow the iPad3 to see the Apple TV. When trying to Home Share the computer can not play (iTunes 11, Win8RTM) until the Apple TV is awoken then it will show up for mirroing.
This may or may not assist you but, it hopefully explains how the issue may be happening. -
Please help me resolve. I have changes to my ITUNE store i did not make. How do I get this corrected?
Change your password.
Alert your credit card company and discuss reimbursement with them.
If you like you can click Support at the top of this page, then click the link under Contact Us to reach itunes support -
I have a 1st generation iPhone. I love the product but I am having problems with it since 2.0. I setup the phone to work with an Exchange Server, in "PUSH" mode a 100% charged battery is consumed in less than 2 hours!! Switching to "FETCH" with a 15 minute interval solves the battery problem, but is NOT PUSH. Furthermore, once every few days the Mail application appears to get stuck communicating with the Exchange Server (in the FETCH mode) and very quickly again consumes the battery. I pull the phone out of my pocket, the the battery which was fully charged that morning is DEAD!! This situation renders the iPhone unreliable since I cannot count on the battery lasting the entire day.
I have posted this problem to the message board and have reveived some feedback that other are also experencing this problem, but it appears to not be wide-spread. I was hoping that Apple was going to address the issue in 2.01 or 2.02, but neither rectified the problem.
How to I go about getting Apple's ear on this problem?
Thanks
BobYour best bet is to either call Applecare and discuss the problem with them (if you are still under warranty or under Applecare), or make an appointment with a genius at your local Apple Store. You can try leaving feedback at:
http://www.apple.com/feedback/iphone.html
but that is more for feature requests, etc. Apple does not monitor these forums, as it is a user-to-user discussion group. -
I have posted two problems I am having on my iPad and I posted them sometime back. One how copy paste aren't working and how my microphone will not transcribe when I use it for email. Yet even though these were both posted months ago I still have no resolution. So i guess this is just for us to complain about our problems and sometime some one posts an idea, but they don't work. So Apple never offers us or helps us with these problems? Just trying to see if this is worth using as I thought Apple helped us!
For the copy/paste issue ...
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
No data is lost due to a reset.
Which transcription app are you using with your microphone? -
How do I get help from the 'manufacturer' of this software?
The 'help' index search isn't helping. All I wanted to do was add a 'bookmark' to an existing folder. Tried to do an index search but got really confused.
https://support.mozilla.com/en-US/kb/Other+Firefox+support <br />
This forum and "chat" are your choices for getting Firefox support from Mozilla beyond the knowledgebase support articles.
http://support.mozilla.com/en-US/kb/Bookmarks#Making_new_bookmarks
You can also drag the "website image" from the URL bar or a Tab into the correct folder in the Bookmarks Sidebar {Ctrl + B}. You can drag the "website image" onto the Bookmarks Toolbar to save the new bookmark there. You can also drag the "website image" to the Bookmarks word on the Menubar, the bookmarks drop-down will open and then you can navigate to the folder where you want to save the new bookmark. With all three, the bookmark will be saved when you release the left mouse button. -
How do i get permission from Apple to do my youtube tutorials?
I do music tutorials using Logic Pro 8.
I have just become a youtube partner.
I have approx 75 vids all very similar fashion to each other. The problem is only 20 of the video tutorials were accepted into the revenue sharing partner program. I have a feeling that youtube require me to provide some sort of documented permission from Apple that they are happy for me to be doing these tutorials showing the wonderful capabilities of Logic.
I am essentially promoting Apples product Logic, so I can only assume that they would be happy for me to do these videoss.
My question is, who do i have to contact and how do I get permission from Apple?
ThanksYou don't need permission.
If you are questioning YouTube's decision-making policies, then get in touch with the people at YouTube. -
Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?
Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342 -
How do I get content from my old iPod Touch to my new iPhone 5? My iPod Touch is too old to use iCloud. I have activated the phone but am stick at the point of the set-up where my 3 choices are:
1. Set up as new phone
2. Restore from icloud Backup
3. Restore from iTunes Backup
thanks!If your iPod touch music is in your iTunes library, you just need to sync the new iPod nano with iTunes, the songs will be transfer to your new iPod. If not, you can follow this guide to transfer the songs from iPod touch to iTunes first, and then re-sync them to your new iPod. Hope it helps. Feel free to email me if you need further help.
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when i back up my iphone 5 so that i have all the info from my 4s on it, it wont put my music on it or let me do anything with it. how can i get my itunes to recognize that it is my new iphone and let me put stuff on it with out completely resetting it?
What version of iTunes are you running on your computer? You need to update to the current version.
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I updated my software for my Iphone and my maps disapperead. New maps provided by Apple or of significantly worse quality than my previous Googke maps. How can I get my Google maps back?
This app does it well, including StreetView
http://itunes.apple.com/gb/app/ifindview-connect-to-facebook/id480510706?mt=8 -
I updated the software for my iphone4s and now it won't work at all. I just get an apple icon
I updated my software on 4s iphone. Now my phone will not work. Just a black screen with and apple icon. Help please.
Put it in DFU mode and restore it. (google for instructions on entering DFU mode).
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I had to do a complete system restore on my computer and now I am having issues getting all my music back. It's telling me that my account is in use with a different user but I'm the only user on my computer. When I go to sync it, it wants to delete all my music and ringtones. What should I do? I don't want to loose all my items.
When in recovery mode you can't backup the iPod.
You will have to restore via iTunes. See:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I just updated the software on my iPad2 and now it's asking for my passcode but I never set one. How can I fix this?
I fixed it!!
While not connected to any USB cable I put the iPad in recovery mode.
To do that turn the iPad completely off. Press and hold the home button while turning the iPad on, once you see the apple logo release the home button.
Turn on your OS X mac after it boots up connect the USB from iPod to Mac. iTunes should start. If not launch itunes.
Perform the factory restore process paying attention to all of the screen message windows. Then set up the ipad like it was new.
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