How do I get my account Itunes account credited for incorrect charges?

Today we received an email invoice from iTunes for $699.99. It says it is for a postcard.
There is no phone number on the invoice however it does have a link to click on for for "questions". A link to "cancel order" and a link that says "not your order".
How do you report this or get in touch with Apple? I have called Apple and the recording directed me to the website - so I went on to the Apple Support page and I type in my question then it comes up with things to do to protect my security with no contact information.
I am frustrated to say the least. I have not click on the links for fear it may be a virus. Sure looks real though.
Maybe this is a scam. I don't know but it looks real. Does anyone have a contact or 800 number. Thanks.

If your account was partially disabled for security reasons, use iForgot (http://iforgot.apple.com/) to reset your account. This will restore your access to the disabled services. You can also click the “Reset Password” or “Forgot Password?” buttons that appear in the alert message. http://support.apple.com/kb/TS2446
It this is not your problem, look at this for more help: Apple ID Support, http://support.apple.com/kb/TS2446

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Hello apple1helpme,
It sounds like you would like to download your iTunes purchases to your computer rather than streaming them from iTunes in the Cloud. I recommend downloading your purchases directly to your computer using the Purchases page in the iTunes Store:
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Click iTunes Store near the top of the iTunes window.
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iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
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HT204053 I did not know my kids had set up an Itunes account for me with one user name and password. then i got an i phone and set it up with a different email address and new password. how can i get my accounts to merge so i can have all of my music on

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Quote: "You cannot merge two or more Apple IDs into a single one. You can, however, use one Apple ID for iCloud services and another Apple ID for store purchases (including iTunes in the Cloud and iTunes Match). See “Using one Apple ID for iCloud and a different Apple ID for Store Purchases” above for details." See also Apple ID & iCloud FAQ: http://support.apple.com/kb/HT4895?viewlocale=en_US&locale=en_US
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Take a look at Apple's document for authorizations -> iTunes Store: About authorization and deauthorization.
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Not a good idead to share IDs
Read http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
Read Sharing an Apple ID with your Family
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How do I get into my iTunes account if I forgot the answers to my security

You will need to contact Support in your country to get the password and security questions reset : http://support.apple.com/kb/HT5699
When it's been reset you can then use the steps on this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5620

How can i get an account itunestore in mexico??

if any one knows how can i get an account in mexico.
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tks.
MACBOOK Mac OS X (10.4.8)

Sorry, but as scapesuiter said, there is no iTunes Store for Mexico, and no indication if or when one will be set up. So unless you have a legal residence in a country that does have an iTunes Store now, and have a credit card issued and billed to an address in that country, you will not be able to use the iTunes Store.

My daughter accidentally purchased something from an in app purchase, I haven't got the £2.99 in my account until tuesday, and do not want the in app purchase, my account wont log in now even to download free apps. How do I get my account back?

My daughter accidentally purchased something from an in app purchase, I haven't got the £2.99 in my account until tuesday, and do not want the in app purchase, my account wont log in now even to download free apps. How do I get my account to log in again and function properly, I shouldn't have to wait until I have a meagre £2.99 in my account again do I because I need the app store for other apps etc and updating, even if it is only 3 days I want my account back, I do not want nor did I give permission for the in-app purchase and would be happy for it to be returned/credited back so I can have MY account available for my IPhone.
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Much appreciated, Paddy.
<Email Edited by Host>

Hello paddyliverpool,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Refund is an option.
Best of luck,
Mario

I went on a trip and when I came back almost all my ipad apps were gone(I suspect my dad). When I went to go look at my account it was as the same as the ipad, it had none of my other games on there. How do I get my account back to how it was

I went on a trip and when I came back almost all my ipad apps were gone(I suspect my dad). When I went to go look at my account it was as the same as the ipad, it had none of my other games on there. How do I get my account back to how it was

I kind of ran into the same issue when I checked my purchased apps on my iPad in the iTunes store. A bunch were not there. I then looked at iTunes on my computer and again, a bunch were missing. I realized I had not synched in quite a while. Once I synched everything was ok. As the poster above said, iTunes knows you have already purchased them so you can redownload for free. However, be aware that when you do red own load you will be asked to pay again, just say ok and the next popup will say that you have already purchased the app.
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My husband plugged my iPhone into his computer, created an account and now when I want to add apps it asks for his password not mine. How do I get my account back? Tried plugging it into his computer again. No prompt to change account back to mine.

Hi Trishw,
At the top of the iTunes Store window, you will see who is logged into iTunes. I'm guessing from your description, that it is your husband. If it is, click on the name to display the dropdown, log him out and sign yourself back in:\
Cheers,
GB

How do I get my account Itunes account credited for incorrect charges?

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