How do I get my money back? Adobe Send feature set not even close to Send Now. No password protected download link option, poor contact management, no branded sending, no Outlook add-in / support. Wow. Talk about killing an excellent product.

Poor Contact Management? I see no contact management lol.
What a fiasco!
Pay Doyle

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HT2404 how do you get your money back for software that does not perform as advertised?

how do you get your money back for software that does not perform as advertised? I purchased the batch coverter to watch .swf video which it states it supports, but it will not open the files and I want my money back!!!!!

tell Apple. http://www.apple.com/feedback/
iTunes Store Terms and Conditions specifically states: All sales and rentals of products are final.

How do you get your money back from a charge you never even made on the app store?

How do you get your money back from a charge you never even made on the app store?

Contact iTunes.
How to report an issue with Your iTunes Store purchase

HT2105 How do I get my money back from itunes that would not download but were charged to my gift card

I received an itunes gift card for Christmas. I was able to download about 10 songs but there are still 3 remaining that will not download after numerous attempts and I have already been charged for them. What do I need to do at this point? Can the money be refunded?

I am waiting for an answer! This is ridiculous!

To Adobe Representatives: How do I get my money back?

Dear Adobe,
I am awaiting the full and official release of LR3.2 so I can evaluate any SIGNIFICANT improvements in performance.
As can be seen by following postings on this list, many people, like myself, are having performance issues on equipment that more than meets the default minimum specification as listed by yourselves for running LR3.0. While no guarantees are given relating to the time taken for adjustments made to be actively visible on the working image, I believe it is unreasonable to expect (in many instances) several seconds to be acceptable. This significantly impairs the visual feedback process leading to over adjustments and costly rework.
Not only are the performance issues difficult to cope with, there are a string of bugs that also effect everyday operability. Personnaly I am experiencing screen flickering, occassional lock-ups of LR3.0 and a complete crash leading to a reboot.
Currently I do not believe LR3.0 to be of sufficient quality to satisfy commercial usage, indeed I am not sure it is actually suitable for hobbyist usage in it's present form.
LR2.x was an excellent product, LR3.x has the makings of being a superior product - but it falls short by a long way.
Undoubtedly, there will be a string of terms and conditions that you can call upon to defend you having to pass any money back, but ultimately you have a moral and professional position to uphold because in good faith I believe I bought the best, built on the reputation of previous versions, in reality I got a lame duck.
So back to my subject header, should LR3.2 not have SIGNIFICANT performance improvements - How do I get my money back?
Best Regards
Phil
PS - I have no performance issues with any other software I am running on the LR3.0 working machine.

Tgutgu
Quote
"Phil, this car analogy does not work. "
Unquote
It's not meant literally, but as an indication to the level of frustration that poor quality creates. Everybody who owns a car knows how bad it is when it fails, particularly so if it is new...
Quote
"Adobe has no control about what else is installed on your computer, if memory is ok, if you have any devices, which may break stuff"
Unquote
I would say they have as much control as other software developers. If they say it works on a Win V7 then it should work quite happily with the Win V7 drivers, particularly if the equipment is fairly well established and distributed across the PC main brand developers.
Quote
"You should test drive any software, which you plan to use as part of your work, before purchasing it,"
Unquote
I did, it was called LR3.0 Beta 2 and it worked fine (minus a few of the extra features). They just changed it and now it doesn't which is why I will wait until v3.2 is officially released.
Phil

How do I get my money back? Adobe Export PDF does not work

How do I get my money back? Adobe Export PDF does not work

You'd have to contact Adobe (we are users).
That being said, if you go to the proper forum and give them the details about what you mean by "does not work", I'm sure they can help you. Because it does work.
ExportPDF forum: http://forums.adobe.com/community/exportpdf

HT204053 I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have a Phone support for this area)

I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)

Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account.

Payed twice for the same App. How can this be and how do I get my money back?

Hello!
I had a MBP and downloaded Adobe Photoshop. I paid for it. Then I had to set up the whole MBP again and Adobe was gone of course.
I downloaded it again. Thinking, I wouldn't have to pay this time.
But I had to!!
Now that I would need the Photoshop again to have on MBA. Afraid to download because I might have to pay...again....
How can something like this happen und how do I get the money back?
Thanks for your help!

If you bought a download of Photoshop, you bought it from Adobe because Photoshop is not sold in the Mac App Store (MAS). You need to talk directly with Adobe about this issue.
However, if what you actually bought was Adobe Photoshop Elements from the MAS, whenever you need to redownload the app, you do so by opening the MAS, signing into your account (Store menu), going to the Purchases pane and redownloading from your list of purchases.
You might want to learn more about using a Mac and OS X.
http://www.apple.com/support/macbasics/

Somone from China accessed my account and drained the money, how can i get my money back?

Somone from China accessed my account and drained the money, how can i get my money back?

That article only applies to previously purchased music, apps and books.
Currently iTunes does not allow for re-downloading movies. This may happen in the future with iCloud, but that remains to be seen.
Your best bet is going to be to contact iTunes via email here:
http://www.apple.com/support/itunes/contact.html?form=video&topic=Video%20Purcha ses&subtopic=Lost%20or%20Missing%20Items
Usually takes about 24 hours for a response.

I downloaded some books that appeared to be in English but they aren't, how can I get my money back?

I downloaded some books that appeared to be in English but they aren't, how to I get my money back?

Are they described in the store as being in English ? If they are then you could try deleting them from the bookshelf in the iBooks app and redownload them via the Purchased link in the ibookstore in the app : re-downloading.
If they re-download in the wrong language again then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find the books and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

TS1702 I cannot contact the vendor the link page is false, how do i get my money back the app doesnt work

I bought igtalk pro in good faith but it doesnt work, i cannot see any incomming messages and when i click the links the app crashes. When you try to "report a problem" the page is all about photos and solitare and no thing even in english its a jappanise or chinese site. how do i get my money back when i went through to i tunes it said contact vendor, well i cant as no links to vendor.
Thanks in advance.

When you say that you went through iTunes do you mean the 'report a problem' link from your purchase history, and on that did you say that you couldn't find any support from the developer ? If not then you could try that : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

How do I get my money back on a movie that didn't download

How so I get my money back on a movie that I downloaded from itunes

I would suggest that you contact iTunes Customer Support.
http://www.apple.com/support/itunes/contact/

I downloaded iSpeakit from the app store. It does not work. How do I get my money back?

I downloaded iSpeakit from the app store. It does not work. How do I get my money back?

First, contact the developer for support and suggestions. If they cannot or will not help, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

How do I get my money back if I tried buying a song and I put my iPod touch on sleep mode, I turned it back on and it had already charged me and the song didn't download and as a result, I didn't have enough money to get the song.

How can I get my money back if iTunes has charged me twice for songs that never downloaded?

To get the track downloaded, see:
http://support.apple.com/kb/ht2519
As regards the duplicate charge, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I bought an audio book on iTunes and it charged me for two of the same book and downloaded two. How do I get my money back for one of them?

I purchased an audio book on iTunes store and was charged for two and downloaded two of the same book. How do I get my money back for the second one?

Try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Note that audiobooks are currently a one-time only download from the store, so you may want to take a backup copy of it

How do I get my money back? Adobe Send feature set not even close to Send Now. No password protected download link option, poor contact management, no branded sending, no Outlook add-in / support. Wow. Talk about killing an excellent product.

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