How do I get my old contacts onto my iPhone 5? Have tried with iCloud, but no luck.

How do I get my old contacts onto my iPhone 5? Have tried with iCloud, but no luck.
I backed up my old iPhone on iCloud, ensuring that contacts was 'on' and then backed up my new iPhone 5. I have surely missed a vital step, but I can't figure it out.
I'd really appreciate any help.
Thanks!
Laura

I have also realised that my contacts are not in iCloud. I have backed up my old iPhone several times (today!) and they are simly not getting there. Any ideas?

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