How do I get out of this service?

Question

I attempted to switch from my cable to verizon online. A mistake it turns out. I was asked to call a 800 number to "verify my credit". So I called and the lady said I was all set about 5 minutes but was going to transfer me to someone else who would give me the install date. She said she would stay on but could get disconnected.And wouldn't you believe it, she got disconnected.
So a new rep comes on after a good 5-6 minute delay, asks me what she can help me with. I explain to her that I just got over the credit hurdle and she tells me that my install should be on 29 of Aug (after a few questions). She puts me on hold and the next thing I know, either she hung up on up or somehow managed to disconnect me.
I give her 5 minutes thinking she will call me (yes, she had my phone number since she marked it as being transfering the number). After 5 minutes I call back, now I get slightly a fiestier (dare I say rude?) rep comes on; tells me that my credit is not done and she needs to "transfer" me.
By now good 20-25 minutes have passed and I have had it. I explain to her the sequence from above and she says, "What do you want me to do? Your file says it is not done yet". I tell her that I done with being transferred (never mind the useless automation that they try on you), getting dropped/hung up on, I am not going through this again. So she says, "What do you want to do?". And I tell her, forget the whole thing, please cancel this order and let's move on.
Get this, she says, hold on let me transfer you to someone else. And this point, I said thank you very much and hung up. I tried sending Verizon an email ([email protected]) asking them to cancel this. I am yet to hear back after 2 days.
Is there an easy way of getting out of this? Thanks

Answer 1

Though no help at all you got transfered to other reps. I was simply told " I can't help you".
I suggest you contact the BBB