How do i get raw files from my canon7dmark11 into my lightroom5?

i am unable to transfer my raw files from my canon 7Dmark 11,into my lightroom 5,i been able to do this with my other cameras,i.e. 7d and 5d mark11
please advise how to do this

LR 5.7 was new enough to support the 7D Mark II but installing LR 5.7.1 shouldn’t have hurt anything, either.  The gray boxes where thumbnails should be on the import grid usually indicate a bad monitor profile but since you’re getting an internal error message perhaps something else is wrong.
What numeric version of operating system are you running on your Mac, like OSX 10.10 or OSX 10.7.5 or what?  I am a PC person so can’t tell you exactly how to find this, but perhaps one of the options under the Apple logo, somewhere?
When you purchased LR, did you get the serial-number-licensed version or did you buy the subscription to the Photography Plan which includes both LR and PS for $10/month.

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