How do I open Photoshop Elements 12

I have an old Adobe Photo Shop Album Starter 3.2 that is locked up all my photos in my windows XP computer. I tried to register it again but got nowhere. The phone and chat room to Adobe was of no help. I just downloaded a trial version of Element 12. It is in the download document file. I can not get it to run or open. Any suggestions? Thanks, Harold

Branching this to a separate discussion.  HGK do you receive any error messages when you try to run the installer or open Photoshop Elements 12?  Also to confirm you are continuing to use Windows XP for your operating system?

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