How do I prevent "The user profile service service failed the log on" error messages?

I work for an organization with approximately 60 staff members across ~80 Windows 7 Professional PCs. Users log in with Active Directory accounts.
Approximately once per month, a random user will get an error message while attempting to log into their machine that says "The user profile service service failed the log on." The solution to resolve this issue is here: http://support.microsoft.com/kb/947215?ppud=4&wa=wsignin1.0.
The problem is that I want to PREVENT this issue from happening, as it is incredibly inconvenient for the user. I had one staff member board a 5-hour plane trip expecting to do work, and once she got in the air she logged in and
received the error message and was unable to use her computer for the trip. I've had others locked out of their computer with deadlines to get things done, while I am at home off the clock. Editing the registry is not an easy fix, and so it's not something
I can just post instructions for in a knowledgebase article.
Does anyone know how to prevent this issue from occurring? I believe that it has something to do with a network-based startup script, or a service trying to connect to our file server, or the computer trying to connect to our ad server. All of these
are blocked by firewalls (unless the user is off-site), and I suspect that the services may be timing out, causing the user profile service service failed the logon error message, but I can't seem to eliminate it, after nearly a year of trying.
90% of the time this problem occurs when the user is off-site, but it has happened while the user is in the office too. Once the user gets this error message, the only way to resolve the problem is to log into their computer as a localadministrator account
and perform the method #1 fix in the knowledgebase article.
Thanks

Have you checked the logged files in event viewer around the time when problem occurred?
Is there any suspicious events like error or warning related to this issue.
Try run Active Directory Best Practice Analyzer:
http://technet.microsoft.com/en-us/library/dd759260.aspx

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Hi i am not able to start "user profile synchronization service"
When i click on Start user profile, it will show starting, after few minutes again it will stop.
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Check permission of service account used for the user profile/sync service application.
Ref link: http://social.msdn.microsoft.com/Forums/en-US/9062721a-4066-42f9-bd90-8c2376abad5e/user-profile-synchronization-service-got-stuck-in-starting-mode-and-stops-after-a-few-minutes?forum=sharepointadminprevious
Thanks, Pratik Shah

Unable to start User Profile Sync Service

Hi,
I am currently facing some issues with starting the User Profile Sync Service on my SP2013 farm.. I was wondering if someone could help me out a bit.
I have successfully installed the SP2013 farm on a environment that has access to our AD etc. and I have also
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Right. i ran a new log as suggested. I have also cleared the config cache and created a Powershell profile as suggested in this link - http://blogs.msdn.com/b/bryanbolling/archive/2014/01/02/unable-to-start-user-profile-synchronization-service.aspx
I checked the ULS Logs and i can see the below error -
ILM Configuration: Validating account.
ILM Configuration: Validating the system groups
ILM Configuration: Setting up WMI
ILM Configuration: Setting required permissions
ILM Configuration: Create install config file
ILM Configuration: Update source project
ILM Configuration: Changing service account credentials
ILM Configuration: Setting policy for service account
Updating SPPersistedObject UserProfileApplication Name=User Profile Sync Service. Version: 63903 Ensure: False, HashCode: 55647834, Id: ef1ec55c-aa15-4cb7-a9fe-498382a88b4e, Stack:
at Microsoft.Office.Server.Administration.UserProfileApplication.Update()
at Microsoft.Office.Server.Administration.UserProfileApplication.SetupSynchronizationService(ProfileSynchronizationServiceInstance profileSyncInstance)
at Microsoft.Office.Server.Administration.ProfileSynchronizationSetupJob.Execute(SPJobState state)
at Microsoft.SharePoint.Administration.SPTimerJobInvokeInternal.Invoke(SPJobDefinition jd, Guid targetInstanceId, Boolean isTimerService, Int32& result)
at Microsoft.SharePoint.Administration.SPTimerJobInvoke.Invoke(TimerJobExecuteData& data, Int32& result)
SQL connection time: 131.92704 for Data Source=SPSQLAGL;Initial Catalog="Sync DB";Integrated Security=True;Enlist=False;Pooling=True;Min Pool Size=0;Max Pool Size=100;Connect Timeout=15;Application Name="SharePoint[OWSTIMER][1][Sync DB]"
ILM Configuration: Configuring database
ILM Configuration: Error 'ERR_CONFIG_DB'
UserProfileApplication.SynchronizeMIIS: Failed to configure MIIS post database, will attempt during next rerun. Exception: System.Configuration.ConfigurationErrorsException: ERR_CONFIG_DB
at Microsoft.Office.Server.UserProfiles.Synchronization.ILMPostSetupConfiguration.ValidateConfigurationResult(UInt32 result)
at Microsoft.Office.Server.UserProfiles.Synchronization.ILMPostSetupConfiguration.ConfigureMiisStage2()
at Microsoft.Office.Server.Administration.UserProfileApplication.SetupSynchronizationService(ProfileSynchronizationServiceInstance profileSyncInstance).
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Updating SPPersistedObject ProfileSynchronizationSetupJob Name=ProfileSynchronizationSetupJob. Version: 63899 Ensure: False, HashCode: 36296732, Id: 7aeb377f-8bd1-453d-b6be-6a373eaf350d, Stack:
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at Microsoft.Office.Server.Administration.UserProfileApplication.SynchronizeMIIS()
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at Microsoft.Office.Server.Administration.ILMProfileSynchronizationJob.Execute()
at Microsoft.Office.Server.Administration.UserProfileApplicationJob.Execute(SPJobState jobState)
at Microsoft.SharePoint.Administration.SPTimerJobInvokeInternal.Invoke(SPJobDefinition jd, Guid targetInstanceId, Boolean isTimerService, Int32& result)
at Microsoft.SharePoint.Administration.SPTimerJobInvoke.Invoke(TimerJobExecuteData& data, Int32& result)
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User profile synchronization service wont start after SharePoint Service pack SP2

Hi
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-Firstly, the User Profile Service Application runs fine and is started. Dont mix it with the User profile synchronization Service.
Prior to installing SP2 User profile service application and user profile synchronization service were running fine.
The first thing I did after the installation of SP2 was running the:
-psconfig -cmd upgrade -inplace b2b -wait
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This ran fine on the 2 front end web servers.
However i got one fault on the Appserver:
I have also tried:
PSConfig.exe -cmd upgrade -inplace b2b -force -cmd applicationcontent -install -cmd installfeatures
which led to same resulting error.
So I tried to start the Use profile synchronization service as suggested manually by logging on with the Farmaccount, starting the user profile synchronization service through Central Administration. This led to Stuck on Starting status.
The windows services Forefront had status starting, then stopped.
One question:
Prior to starting the User profile synchronization service through Central Administration. What account and startup status should the 2 Forefront Windows Services have? (Automatic and local system?) or (Automatic and Farmaccount?) or (Disabled and Local
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Since it was stuck on starting i stopped it with:
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Stop-SPServiceInstance : An object of the type Microsoft.SharePoint.Administrat
ion.SPServiceInstanceJobDefinition named "job-service-instance-36bdf2ef-58f2-45
e5-8f78-ab75f646611a" already exists under the parent Microsoft.SharePoint.Admi
nistration.SPTimerService named "SPTimerV4". Rename your object or delete the
and i could fix with:
#Stop the stopping:
stsadm -o provisionservice -action stop -servicetype "Microsoft.Office.Server.Administration.ProfileSynchronizationService, Microsoft.Office.Server.UserProfiles,
Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c" -servicename FIMSynchronizationService
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Everytime i tried to start the user profile synchronization service (logged on as farmaccount), left it for 10-15 min and did iisreset and restart sharepoint timer service, and also tried rebooting the appserver. No change.
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I'm getting to the point were i just want to delete the whole service application and set it up anew...
any tips will be greatly appreaciated.
brgs
Bjorn

You're very welcome, hope it helped, if not the I suggest you clear the configuration cache as follows.
The config cache is where config settings are stored locally on the Microsoft SharePoint server, so a SQL call isn’t required.
To clear the cache:
Stop the SP Timer service. To do this, follow these steps:
Click Start, point to Administrative Tools, and then click
Services.
Right-click SharePoint 2010 Timer, and then click Stop.
Close the Services console.
On the computer that is running Microsoft SharePoint Server 2010 and on which the Central Administration site is hosted, click
Start, click Run, type explorer, and then press ENTER.
In Windows Explorer, locate and then double-click the following folder:
%SystemDrive%\ProgramData\Microsoft\SharePoint\Config\GUID
Notes
The %SystemDrive% system variable specifies the letter of the drive on which Windows is installed. By default, Windows is installed on drive C.
The GUID placeholder specifies the GUID folder. There may be more than one of these.
The ProgramData folder may be hidden. To view the hidden folder, follow these steps:
On the Tools menu, click Folder Options.
Click the View tab.
In the Advanced settings list, click Show hidden files and folders under
Hidden files and folders, and then click OK.
You can also simply type this directly in the path if you do not want to show hidden files and folders.
Back up the Cache.ini file. (Make a copy of it. DO NOT DELETE THIS FILE, Only the XML files in the next step)
Delete all the XML configuration files in the GUID folder (DO NOTE DELETE THE FOLDER). Do this so that you can verify that the GUID folders content is replaced by new XML configuration files when the cache is rebuilt.
Note When you empty the configuration cache in the GUID folder, make sure that you
do NOT delete the GUID folder and the Cache.ini file that is located in the GUID folder.
Double-click the Cache.ini file.
On the Edit menu, click Select All.
On the Edit menu, click Delete.
Type 1, and then click Save on the
File menu. (Basically when you are done, the only text in the config.ini file should be the number 1)
On the File menu, click Exit.
Start the Timer service. To do this, follow these steps:
Click Start, point to Administrative Tools, and then click
Services.
Right-click SharePoint 2010 Timer, and then click Start.
Close the Services console.
Note The file system cache is re-created after you perform this procedure. Make sure that you perform this procedure on all servers in the server farm.
Make sure that the Cache.ini file in the GUID folder now contains its previous value. For example, make sure that the value of the Cache.ini file is not 1.
Check in the GUID folder to make sure that the xml files are repopulating. This may take a bit of time.
BRGS
Mishagri

Windows 8 "The user Profile Service service failed the sign-in. User profile cannot be loaded."

Hello All,
OK here is what i'm trying to figure out. First off i am new to my company and still trying to learn the in and outs but have already been thrown into the lions cage by myself. I inherited a network that is run on Windows Server 2008 R2. The domain consists
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to find out the problem resurfaced later that day.
Any idea on how to fix this issue? Like i mentioned this only happens to the Windows 8 machines. Is there something i should do on my server to prevent this?
Any help would be greatly appreciated!
Thank you

This one might help.
http://support.microsoft.com/kb/947215
Also might ask them over here.
https://social.technet.microsoft.com/Forums/windows/en-US/home?category=w8itpro
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

The User Profile Service service failed the logon. User Profile cannot be loaded. (while using Vista)

Hello - I'm receiving the error above when trying to logon on to my computer. I've tried some of the fixes on this site and others and none of them seem to work b/c I get to a certain point and I don't have files. Examples are below:
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2). Youtube video offers a fix by making registry edits, but with Windows 7 and once he gets to Windows NT file, current version, profile list - I don't have any of those options.
3). Another fix also suggests doing a reg edit, but I don't have the S-1-5 files with the really long numbers - I only have S-1-5 -18 and S-1-5-19.
Any suggestions on fixes within in Vista would be greatly appreciated.
Thank you!

Hi,
I know this thread is idle for some time, but I want to share the following link here, hope it can be helpful
You receive a "The User Profile Service failed the logon” error message
http://support.microsoft.com/kb/947215
Yolanda Zhu
TechNet Community Support

The User Profile Service service failed the sign-in. WinCE - RDS 2012R2.

Hi,
We have a lot of HP thin clients with WinCE. I read about security and license issues which prevent to connect old OS/RDP clients to RDS 2012R2. I fixed them all. However we got a random problem from time to time: users faced with error like "The User
Profile Service service failed the sign-in. User profile cannot be loaded." If user reconnects immediately, he can got the error again or can log-in normally. I noted that if screen blinks while remote profile loading, user got this error.
Two scenarios:
1. Click on RDP shortcut on thin client -> enter credentials -> profile loading -> %GREAT RANDOM% -> normal log-in.
2. Click on RDP shortcut on thin client -> enter credentials -> profile loading -> %GREAT RANDOM% -> screen blinking -> error.
Actions if error:
1. Reconnect -> Error -> Reconnect -> Error -> Reconnect -> OK.
2. If reconnect doesn't help, user has to reboot thin client and try again.
I checked that it's not an issue of the special server. I also checked that there are no bad profiles on servers or bad registry entries. User can keep trying to connect and finally enter to it's session on THIS TS server (I tried to close entrance to all
servers excluding one and tested). Usual PCs (win7/win8) don't have any problems to log-in.
Any help is appreciated.
Thank you!

Hi Amy,
Thank you for your answer! I disabled “Do
not log users on with temporary profiles” and also disabled anti-virus. Nothing changed. :( Users
still get that error.
Thank you!

"Please Wait For The User Profile Service" message when logging on to TS 2008

I have a Windows 2008 AD Domain with 2 Windows 2008 Terminal Servers. Both are configured identically. I have the TS Roaming profiles stored on a 3rd server and a GPO pointing all users to the roaming profiles. On one of the servers everything works perfectly. On the second server the users, after they input their credentials, get the following message "Please Wait For The User Profile Service". The message can stay there for up to 3 minutes, then they are logged innormall with the correct profile. This problem does not occur on log off. Any help would be appreciated

99% of the times I had this problem it was caused by either DNS issues or network bindings.
Are your servers multihomed? In other words: do you have multiple network cards? If so, make sure your "production" card is on top in the network connections -> advanced settings -> adapters and bindings.
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When an other domain admin and an another domain user try to access the app (from different machines) they get:
"Access RemoteApp error: The User Profile Service service failed the sign-in"
RDS is Server 2012 R2 clients W7, W8.
I found all kind of troubleshooting for Vista and W7 non RDS scenario.
What it could be? A bit confusing... one admin Yes another no. The same for regular domain member
1. users can login to RD Web (https:../rdweb) . The published app appears
2. When clicking on the app icon the screen below appears
"When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

Checked Event. There were errors indicating that default profile files cannot be copied to user_name profile.
One of them:
Windows cannot copy file
\\?\C:\Users\Default\AppData\Local\Microsoft\Windows\WinX\Group3\08 - Power Options.lnk to location
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DETAIL - The process cannot access the file because it is being used by another process.
After doing more research I found a suggestion that actually fixed the problem instantly:
-- We also see this problem. You should try to uninstall KB2919355 --
Other people experience the same problem with RDS 2012.
Here is the discussion:
http://serverfault.com/questions/590651/copying-default-profile-for-new-users-fails-with-the-process-cannot-access-the
I did check KB2919355. It looks like pretty important...
All future security and nonsecurity updates for W8.1 and 2012 R2 require this update to be installed...
So how to deal with this thing?
May be somebody from Microsoft will see this post and can suggest other workaround instead of removing the important patch.
Thanks Jay for pushing me to check Event :)
"When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

Facing the user profile service service failed error message

Hi,
This is prasad, and am facing the below error message while i try to logon to the system with administrative password.
The User Profile Service service failed the logon.
User Profile cannot be loaded.
Can you please help me out how to resolve the above issue as the earliest?
Thanks in advance.
With regards,
Prasad V

This is probablly caused by a virus.. When this happened to me it did work in safe mode. You should disable all start up programs except for the programs needed to start up. TRy unninstalling all of the programs. Do you have more than one user account? I`m guessing you have vista. What I did was reinstall the vista. I had a backup on one partion of the disk and transfered that but it did fail. INStead I ended up with not being able to start it up. I called aacer and they gave me a new bsckup disk. IF you have more than one account then you can easly transfer all the doccuments and redo everything. You may have to get office and all thoose other programs again. I found a lot of extrtra viruses and spyware when I did the scan. So, it may be hard to get back in. JUSt log into safe mode, make an extra account if possile. Good luck!

The User Profile Service service failed the logon. the user profile cannot be loaded

I have been runnung Vista home premium with no problems for some time. Now I want to add a second user. Each time I create a new user and then try to logon as the new user, I get this message:
The User Profile Service service failed the logon. the user profile cannot be loaded.
Other answers I have found relate to corrupted administrator accounts but that is not the problem I have.
What can I do to enable the use of other users on this computer?

Hi,
Thank you for posting in Microsoft TechNet Forum.
First of all, for further troubleshooting, may I ask some questions:
1. How did you create a new user? Is it a account belonged to administrator group or standard user group?
2. Does this issue occur with the current user? Do you receive any error code?
Based on my research, you can visit the following Microsoft KB on User Profile Service (ProfSvc) issue.
Error message when you log on to a Windows Vista-based computer by using a temporary profile: "The User Profile Service failed the logon. User profile cannot be loaded"
http://support.microsoft.com/kb/947215
Meanwhile, to share an article on the Error "The User Profile Service failed the logon. User profile cannot be loaded."
http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html
Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Hope this helps. Thanks.

The user profile service failed the logon. User profile cannot be loaded, WIN7 dual boot

Hi all,
I just got a new x201, which I installed ubuntu on a second partition. For a while the two systems were getting along fine, and I was able to switch between them without problems. on my last login it won't accept my credentials (pw or biometric) and says "The user profile service failed the logon. User profile cannot be loaded" and then returns to the login screen. Any ideas on how to fix this without nuking the system?

Hi, I'm having the exact same problem as little_teapot , I cannot get past the login screen. I went onto the Toshiba support site which asked me to do a system recovery using the F8 key on start up. So I tried this but the problem I'm having is when I turn on the computer holding in the F8 key, nothing happens, it just goes through start up as normal and then it just ends up at the login screen telling me that the user profile cannot be loaded. I've tried it a couple of times and I don't know if I'm doing something wrong with the safe mode start up? Also the notebook is a P500/020 and is only 2 months old running Windows 7? if anyone can help I would greatly appreciate it.
Thanks

Project Server 2010: We want to create the User Profile Service but it keeps hanging when attempted from Central Administration. Any PowerShell commands to do this instead?

We want to create the User Profile service in Project Service 2010. Are there any PowerShell commands that can be used to achieve this?
Thanks in advance.

Hello,
See the links below for examples:
http://www.harbar.net/archive/2010/10/30/avoiding-the-default-schema-issue-when-creating-the-user-profile.aspx
http://thesharepointfarm.com/2011/03/configuring-user-profile-service-and-user-profile-synchronization-service-via-powershell/
http://blogs.msdn.com/b/rcormier/archive/2012/05/10/how-to-create-a-sharepoint-user-profile-service-application-with-powershell.aspx
I'd also review this is if it is stuck starting:
http://www.harbar.net/articles/sp2010ups2.aspx
Paul
Paul Mather | Twitter |
http://pwmather.wordpress.com | CPS

"The user profile service failed the logon. User profile cannot be loaded."

I recently purchased a refurbished laptop from MTC (windows 7) and have been trying to remote into the windows systems at my school but I keep receiving this error message. I'm aware there are dozens of threads on this topic but mine is slightly different.
Bear with me, I know next to nothing about computers...
I initially tried to follow the instructions given out by Microsoft (can't add a link here), but when it comes to looking at my S-1-5 directories, I do not have any that end in .bak, nor do I have two equally names ones. I have one that is a string
of numbers followed by -1000 and one with the same string of numbers but ending in -500.
The -1000 directory is missing the RunLogonScriptSync file, and has my account listed under value name for the ProfileImagePath information. The -500 directory has the RunLogonScriptSync file and has "Administrator" listed under
the value name for the ProfileImagePath.
In the instructions cited above I tried skipping to step 15 and accessing C:\Users\default\appdata\local\application data but I get an error message saying access is denied. So I'm thinking there are two administrative accounts on this laptop, but
when I access the accounts on the laptop I can only see mine.
Any help would be appreciated!
Thanks.

In the instructions cited above I tried skipping to step 15 and accessing C:\Users\default\appdata\local\application data but I get an error message saying access is denied. So I'm thinking there are two administrative accounts on this laptop, but
when I access the accounts on the laptop I can only see mine.
the "access denied" message, is making you think this?
if so, ignore that, since the "access denied" message is a classic MSFT misdirection.
It is *not* that you don't have access - the path you are trying to navigate to does not actually exist (it is a junction/reparse, not a folder), and, Windows Explorer doesn't follow that nicely, so it throws a misleading error message:
C:\Users\Default\AppData\Local>dir /AL
Volume in drive C is Windows7_OS
Volume Serial Number is C0EB-A540
Directory of C:\Users\Default\AppData\Local
14/07/2009 03:08 PM    <JUNCTION>     Application Data [C:\Users\Default\AppData\Local]
14/07/2009 03:08 PM    <JUNCTION>     History [C:\Users\Default\AppData\Local\Microsoft\Windows\History]
14/07/2009 03:08 PM    <JUNCTION>     Temporary Internet Files [C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files]
               0 File(s)              0 bytes
               3 Dir(s) 33,354,055,680 bytes free
Instead, the "user profile service service failed the logon" can be commonly caused by an improperly secured file within any of the other folders (folders which form the Default User profile).
Here's one which caught me out, and MSFT helped me resolve via a support case, and they blogged it afterwards:
http://blogs.msdn.com/b/asiatech/archive/2014/01/30/new-user-gets-event-1509-after-deploying-ie9-10-11-packaged-by-ieak.aspx
(my advice to you, is to dive into the event log with eventvwr, and look for an event similar to 1509, which should point you in the right direction for your particular situation)
Don
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Error - The registration of the service "User Profile Service" has failed. The user profile can not be loaded

I am running an environment with an Active Directory and Terminal Servers.
I have searched high and low for resolutions to this error but I cannot find anything related to my situation, let me explain further.
The fixes I found are related to local users only.
When I create a new user in the Active Directory I provide the paths to the profile folder in the "Remote Desktop Profile" and "Profile tab" lets say for example \\ad001\home\%username% and \\ad001\profil\%username% .
I give rights to the user to read/write the "home" folder which is mapped for folder redirection. An I know that when the user first logs on it should create a "v2.%username%" folder upon successful logon. This is when I am
presented with the error message below:
"The registration of the service "User Profile Service" has failed.
The user profile can not be loaded"
Does anyone have any experience with this or know a suitable fix. Again this is for the "Roaming" profile creation no local.
Many thanks in advance.

Hi,
Thank you for posting in Windows Server Forum.
Did you receive for any one user or for all users?
Have you tried to solve the issue by fixing the user account profile?
For that you can adjust the registry setting “ProfileImagePath” with
particular SID of that user under below mention path.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
Also if this can’t resolve the issue you can try to delete the SID of that user or renaming the old and and then check the result again by creating new profile for that users.
More information.
You receive a "The User Profile Service failed the logon” error message
http://support.microsoft.com/kb/947215
Hope it helps!
Thanks.
Dharmesh Solanki

How do I prevent "The user profile service service failed the log on" error messages?

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