How do I redeem my free copy of Mountain Lion?

I purchased a Retina Display MacBook Pro on Monday.  Mountain Lion came out today, and I was told I would receive a free copy.  I went to the Up-To-Date website, and submitted my information as well as my serial number at around 9 this morning.
Then... crickets.
So... what am I waiting for?  How do I redeem my free copy of Mountain Lion?  Do I need to purchase it and get reimbursed for the charge?
When I enter my serial number into the "check your service and support coverage" page on Apple Support, (https://selfsolve.apple.com/agreementWarrantyDynamic.do) it knows exactly what kind of Mac I have and when it was purchased... how come the Up-To-Date program can't figure that out and give me a redemption code immediately?  I'm excited to upgrade to Mountain Lion... but I'm disappointed by having to wait.

mende1 wrote:
I don't think it's false. Apple received a lot of requests and you will have to wait to have your redeem code. Nothing more, or buy it
Again... I'm not paying for something I was promised for free.  That's ridiculous.  And the marketing that was released was very clear that purchasers of new MacBooks would receive an upgrade to Mountain Lion "as soon as it's available."
It's available.  Apple is unnecessarily waiting to give me what they promised.  "False advertising" may seem like a really negative term, but it's accurate.  I was promised something and it wasn't delivered.

Similar Messages

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      Description:    AHCI Version 1.10 Supported
    WDC WD3200AAJS-41VWA1:
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      Model:    WDC WD3200AAJS-41VWA1                  
      Revision:    58.01D05
      Serial Number:         WD-WCARW6359270
      Native Command Queuing:    Yes
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      Removable Media:    No
      Detachable Drive:    No
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      Bay Name:    Bay 1
      Partition Map Type:    GPT (GUID Partition Table)
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      Available:    293.58 GB (293,584,060,416 bytes)
      Writable:    Yes
      File System:    Journaled HFS+
      BSD Name:    disk0s2
      Mount Point:    /
      Content:    Apple_HFS
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      Capacity:    650 MB (650,002,432 bytes)
      BSD Name:    disk0s3
      Content:    Apple_Boot
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  • HT201209 Having trouble redeeming my free update for mountain lion OSX..... I entered the content code that was e-mailed to me

    Because I purchased my Macbook air after July 26, 2012 I qualify for the free Mountain lion update. However the content code that they e-mailed to me is coming invalid. Why? and what do I do now. i could buy it for 19.99 but kind of a ripto buy new and reicieve old OS FML.... someone help...

    In at least some cases, the code in the body of the email unlocks an attached document which contains the actual redemption code. See if the email you received has an attachment, and if so open that and enter in the code from the email when requested.
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  • Where do I input my code for redeeming free copy of Mountain Lion? I have received it (with this secure pdf file) but in Mac App Store see only function "Buy". Where do I input this code to get my free copy?

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  • I filled out my info for my free copy of mountain lion almost 24 hours ago and still have not received conformation email. Whats up?

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  • I've applied for my free copy of mountain lion but have received no response from apple. What do I do?

    I haver received no response from apple. I applied 2 days ago.

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  • Attempted to redeem free upgrade to Mountain Lion today but App store said the code had already been used... though it hadn't

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    The App Store has a forum area where experts await with answers:
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