How do I remove the padlock from my mailbox so that I can receive mail?

We recently got a new computer and our mail server was changed from outlook express to Thunderbird. For some reason there is a padlock on our mail page, and is not allowing mail to come in from our provider oct.net. when we click the padlock it takes us to a page that allows us to click, "read messages"---but we prefer not to have to go through the extra steps. Isn't there a way to remove that padlock? It wasn't there the first few days we had Thunderbird as our mail address, but it showed up yesterday. Thank you.

Hi!
You may want to try the steps on this article to transfer your iTunes purchases on your device to your computer:
http://support.apple.com/kb/HT4527
I hope that helps

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