How do I renew my payment for my Creative Cloud single-app membership for Illustrator (one-year)?
I'm subscribed to Creative Cloud single-app membership for Illustrator (one-year). My next renewal is due on Aug 4, 2015. But the account page says that my next payment is due on Sep 4, 2014. I would love to renew my payment since I couldn't pay for September due to insufficient funds in my band account. How do I renew my payment?
What MAY work is to go to the credit card page and do an update of your card information... even if it is the same information, that MAY trigger a payment
Verify Account https://forums.adobe.com/thread/1465499
-Credit card https://helpx.adobe.com/utilities/credit-card.html
Otherwise, you need to contact Adobe directly
Adobe contact information - http://helpx.adobe.com/contact.html
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SO YOU HAVE TO REFUND
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Kindly contact our support team to get the subscription cancelled via: Contact Customer Care.
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Creative Cloud single-app membership for Illustrator
Bonjour,
J'ai souscrit au contrat suivant:
Creative Cloud single-app membership for Illustrator
Mon creative cloud mentionne dans mes applications illustrator en "up to date". Toutefois je ne parviens pas à ouvrir l'application.
De plus, dans mes "Applications", illustrator n'apparait pas (il y avait eu un message d'erreur lors du téléchargement).
Pouvez-vous svp m'aider à réinstaller l'application car quand je sélectionne dowload, je suis redirigé vers creative cloud "up to date".
Merci
nadiaHi nverlegh,
Please follow the link and you will see Illustrator as Install, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
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Macbook Pro OS X Version 10.7.5
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After using the trial version of Photoshop CS6, I decided to purchase the one-year Photoshop cloud version.
I was told by a friend to do a "clean" download, so removed the "previous version".
Now when I click the "download" tab, nothing happens.
Can you help?Please download/install CC desktop : https://creative.adobe.com/products/creative-cloud and try downloading Photoshop. If still the same issue then as suggested by Mylenium run the cleaner tool and try downloading again.
You may even try the direct link: http://prodesigntools.com/adobe-cc-direct-download-links.html .
Please ensure to follow the very important instructions before download.
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Hello,
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many thanksHi,
I am on OS x 10.8.3
I have used the cloud cleaner and downloaded creative cloud again and dreamweaver cc, I can open dreamweaver but its always in trial mode.
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PS is part of the photography plan, so your single app plan is redundant.
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Hello
I've been trying to cancel my membership. I've followed the steps to do this online however when I go to manage plan, there is nothing in there about my creative cloud membership (month to month) plan that I'm paying for. Can I have some assistance in resolving this please.
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Ben LowesThanks for your reply John
With regards to trying to cancel my subscription through Adobe support, there is nothing there that helps me (believe me I've tried); I can't talk to anybody and the site just takes me round and round in circles ultimately leaving me no option but to post on the forum. I was hoping to avoid having to call someone in the US (I'm in Australia). If anyone from Adobe see's this post, can you take ownership of this problem please and try and help me, even if it's to arrange a way of we discussing this with someone.
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