How do I report poor service in zip code 22845 Virginia?

My iPhone 5 has spotty service at best in the region 22845. My phone generally says 1x or 3g with one bar but overall won't send messages.

    You've come to the right place for help, gdhokie. It looks like that zip code is right at the border of Virginia and West Virginia and the terrain in the area may cause some service difficulties. How long have you experienced these issues? Try entering your address into www.vzw.com/maps to check coverage for your area. Our Network Extender http://vz.to/IHRT6h would help for service at your home.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport 

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